# Onboarding Associate Manager

> Angkas · Makati City, Philippines (Hybrid) · Full-time · Posted 2026-04-21

**Workplace:** hybrid

## Description

**Partner Onboarding & Activation**

● Oversee end-to-end onboarding processes for rider-partners and driver-partners.

● Ensure timely verification of documents, background checks, and compliance requirements.

● Improve onboarding speed, activation rates, and partner experience.

● Coordinate onboarding schedules, orientations, and training sessions.

**Team Management**

● Lead, coach, and develop a team of onboarding associates.

● Set performance targets and monitor KPIs such as activation rate, turnaround time, and quality.

● Conduct regular performance reviews and provide coaching and feedback**.**[](https://www.angkas.com)

**Process Improvement**

● Identify bottlenecks in onboarding workflows and implement improvements.

● Collaborate with Operations, Compliance, Product, and Support teams to streamline processes.

● Develop and maintain SOPs and onboarding guidelines. Stakeholder Coordination

● Work with regional and operations teams to support expansion and scaling initiatives.

● Handle onboarding-related escalations and ensure timely resolution.

● Ensure adherence to company policies and regulatory requirements. Reporting & Analytics

● Track and report onboarding performance metrics and trends.

● Analyze funnel performance and identify areas for improvement.

● Maintain dashboards for operational visibility.

## Requirements

-   Bachelor’s degree in Business, Operations, Management, HR, or related field.

-   3–5 years of experience in operations, onboarding, customer experience, or team management.
-   Preferred background in operations, marketplace platforms, logistics, startup operations, or other fast-paced, high-growth environments.
-   Experience managing or leading teams in an operational setting.
-   Strong problem-solving, organizational, and communication skills.
-   Comfortable working in a dynamic, high-volume environment.
-   Proficient in Google Workspace or Microsoft Office tools.

## Benefits

Why join Angkas?

-   Freedom of work
-   Work-life balance
-   Free meals and use of gym
-   Opportunities for promotion
-   Competitive salary
-   Pay raise
-   Start-up environment
-   Multi-cultural and Agile work environment
-   Diversified use of technology

## Apply

[Apply at Angkas](https://apply.workable.com/angkas/j/BFCAEA1EEA/apply)

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