# Customer Experience Associate-Cebu

> Angkas · Cebu City, Philippines · Full-time · Posted 2026-05-15

**Workplace:** on_site

**Department:** Service Excellence

## Description

-   Unresolved Error, Application Issue reporting and follow through, F2F application error assistance 
-   Inter Departmental coordination, process recommendation and follow through
-   Infrastructure and Technology
-   Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
-   Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
-   Provide personalized customer service by responding to the needs of the customers.
-   Participate in ongoing training and development programs.
-   Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
-   Adhere to company policies and procedures.
-   Accept other associated responsibilities and projects as the need arises.  
      
    

Competencies for the Job 

-   Customer Service Support
-   Troubleshooting
-   Records Management
-   Customer Experience Management
-   Customer Advocacy
-   Critical Thinking and Problem Solving
-   Relationship Building
-   Effective Communication
-   Customer-Centric Mindset
-   Results-Driven Execution

## Requirements

-   High school diploma or equivalent
-   At least 6 months of BPO or relevant customer service experience
-   Good communication skills in English and Tagalog, Bisaya is a plus
-   Amenable to working on a shifting schedule and working full onsite

## Benefits

Why join Angkas?

-   Freedom of work
-   Work life balance
-   Opportunities for promotion
-   Start-up environment
-   Multi-cultural and Agile work environment
-   Diversified use of technology

## Apply

[Apply at Angkas](https://apply.workable.com/angkas/j/D9907A7F30/apply)

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