# Delivery Supervisor

> Aofgroup · Riyadh, Saudi Arabia · — · Posted 2026-08-31

**Workplace:** on_site

## Description

### Delivery Operations Manager

### Job Summary

We are looking for an experienced **Delivery Operations Manager** to oversee and manage the company’s end-to-end delivery operations, including driver performance, order dispatching, fleet utilization, delivery efficiency, and service quality.

The role will be responsible for ensuring smooth, cost-effective, and timely delivery operations across all branches while continuously improving operational performance and customer experience.

### Key Responsibilities

-   Manage the day-to-day **delivery operations** and ensure smooth execution across all branches.
-   Lead and manage the company’s **drivers/riders**, including productivity, attendance, performance, and compliance.
-   Monitor and improve key delivery KPIs such as:

-   On-Time Delivery
-   Delivery Time
-   Orders per Driver
-   Driver Utilization
-   Cancellation Rate
-   Customer Complaints
-   Cost per Delivery

-   Oversee order **dispatching, allocation, and delivery tracking**.
-   Ensure efficient distribution of drivers based on order volume and peak periods.
-   Analyze delivery demand and workforce requirements to ensure adequate driver coverage.
-   Coordinate with **Operations, Branches, Customer Experience, IT, and Finance** to resolve delivery-related issues.
-   Monitor driver performance and implement corrective actions and improvement plans when required.
-   Identify opportunities to optimize **routes, delivery zones, driver allocation, and fleet utilization**.
-   Manage delivery-related operational costs and identify opportunities for cost reduction.
-   Ensure drivers comply with company policies, safety requirements, and operational procedures.
-   Monitor vehicle/fleet availability and coordinate with the relevant teams regarding maintenance and operational issues.
-   Develop and maintain **SOPs and processes** related to delivery operations.
-   Prepare regular reports and dashboards covering delivery performance, driver productivity, costs, and operational trends.
-   Analyze operational data and provide recommendations to improve efficiency and customer satisfaction.
-   Support the launch of new branches and delivery zones from an operational perspective.
-   Manage relationships with third-party delivery partners when required.
-   Ensure a high level of customer experience throughout the delivery journey.
-   Lead continuous improvement initiatives to enhance delivery speed, efficiency, and service quality.

### Key Performance Indicators (KPIs)

-   On-Time Delivery %
-   Average Delivery Time
-   Orders per Driver
-   Driver Utilization %
-   Delivery Cost per Order
-   Driver Attendance & Availability
-   Order Cancellation Rate
-   Customer Delivery Complaints
-   Failed Delivery Rate
-   Fleet Utilization
-   Driver Productivity

## Requirements

### Requirements

-   Bachelor’s degree in **Business Administration, Logistics, Supply Chain, Operations Management**, or a related field.
-   **5+ years of experience** in delivery operations, last-mile logistics, fleet operations, or a similar role.
-   Experience managing a large number of drivers/riders.
-   Experience in **Food & Beverage, Quick Commerce, E-commerce, Logistics, or Delivery** is highly preferred.
-   Strong understanding of **Last-Mile Delivery Operations**.
-   Experience working with delivery management, dispatching, or fleet management systems.
-   Strong analytical and problem-solving skills.
-   Strong knowledge of operational KPIs and performance management.
-   Excellent leadership and people-management skills.
-   Strong communication and coordination skills.
-   Proficiency in **Microsoft Excel** and operational reporting tools.
-   Ability to work in a fast-paced, multi-branch environment.

## Apply

[Apply at Aofgroup](https://apply.workable.com/aofgroup-1/j/A56A504BA0/apply)

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