Acuity Insights is a purpose-led company on a mission to create a world served by exceptional professionals. We help schools select, nurture and graduate the most well-rounded students with technical and social skills, ensuring that when they enter the workplace as physicians, teachers, or any other professional, they are equipped to serve our communities with social intelligence and cultural competency.
","jobs":[{"title":"Casper Test Rater (On-Demand Contract Work Remote in New Zealand)","shortcode":"1905662862","code":"","employment_type":"","telecommuting":true,"department":"Operations - Rating","url":"https://apply.workable.com/j/1905662862","shortlink":"https://apply.workable.com/j/1905662862","application_url":"https://apply.workable.com/j/1905662862/apply","published_on":"2026-08-07","created_at":"2026-08-06","country":"New Zealand","city":"Auckland","state":"Auckland","education":"","experience":"","function":"","industry":"Higher Education","locations":[{"country":"New Zealand","countryCode":"NZ","city":"Auckland","region":"Auckland","hidden":false}],"description":"Imagine a world where everyone’s full potential is recognized and nurtured.
That’s what we’re building at Acuity Insights.
We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities.
Our flagship assessment, Casper, helps make this possible.
It’s an online test that presents real-life scenarios to evaluate important soft skills like empathy, self-awareness, resilience, and ethical judgment. By looking beyond academic performance, Casper helps create more diverse applicant pools and supports admissions teams in selecting students who are best prepared for success.
Rating a Casper test is a critical part of that work, and we’d like to invite you to join our Rater community as an on-demand contractor.
As a Rater, you have the chance to help our New Zealand-based partners make informed admission decisions.
It is a role that:
We issue payments for work you’ve completed via Airwallex once a month.
While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies.
We welcome applicants from all walks of life across New Zealand, which means you’ll also be part of a diverse group of Raters!
Our Casper Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments. It includes 8 modules covering topics such as Fundamental Rating Principles, Quality Assurance, and Implicit Bias Training.
Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating criteria. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations.
Before certification, you must successfully complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments.
Casper was invented in 2010 by Acuity Insights co-founders Dr. Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario, Canada. They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' social intelligence and professionalism and built the test to assess those skills.
Casper is a situational judgment test applicants take online. It helps admissions teams understand how they might handle real-life situations.
Applicants are given a story or scenario and must answer questions designed to evaluate their approach to handling the situation. The questions are open-ended and have no right or wrong answers, so applicants can take their answers in any direction they see fit.
Each Casper scenario assesses the test-taker for one or more aspects of social intelligence and professionalism, including collaboration, communication, empathy, equity, ethics, motivation, problem-solving, professionalism, resilience, and self-awareness.
Today, Acuity Insights collaborates with admissions teams in over 600 higher education programs across Canada, the U.S., the U.K., Australia, and beyond. These include medical schools, nursing programs, veterinary schools, teacher’s colleges, and, more recently, MBA programs, law and engineering schools.
Since 2014, 1 million applicants have taken Casper. Last year alone, 150,000 applicants completed the test across 90 live online sessions, with our Raters evaluating over 2 million responses.
Thanks for considering contributing to Acuity Insights as a Casper Test Rater!
"},{"title":"Casper Test Rater (On-Demand Contract Work Remote in New Zealand)","shortcode":"1905662862","code":"","employment_type":"","telecommuting":true,"department":"Operations - Rating","url":"https://apply.workable.com/j/1905662862","shortlink":"https://apply.workable.com/j/1905662862","application_url":"https://apply.workable.com/j/1905662862/apply","published_on":"2026-08-07","created_at":"2026-08-06","country":"New Zealand","city":"Christchurch","state":"Canterbury Region","education":"","experience":"","function":"","industry":"Higher Education","locations":[{"country":"New Zealand","countryCode":"NZ","city":"Christchurch","region":"Canterbury Region","hidden":false}],"description":"Imagine a world where everyone’s full potential is recognized and nurtured.
That’s what we’re building at Acuity Insights.
We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities.
Our flagship assessment, Casper, helps make this possible.
It’s an online test that presents real-life scenarios to evaluate important soft skills like empathy, self-awareness, resilience, and ethical judgment. By looking beyond academic performance, Casper helps create more diverse applicant pools and supports admissions teams in selecting students who are best prepared for success.
Rating a Casper test is a critical part of that work, and we’d like to invite you to join our Rater community as an on-demand contractor.
As a Rater, you have the chance to help our New Zealand-based partners make informed admission decisions.
It is a role that:
We issue payments for work you’ve completed via Airwallex once a month.
While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies.
We welcome applicants from all walks of life across New Zealand, which means you’ll also be part of a diverse group of Raters!
Our Casper Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments. It includes 8 modules covering topics such as Fundamental Rating Principles, Quality Assurance, and Implicit Bias Training.
Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating criteria. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations.
Before certification, you must successfully complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments.
Casper was invented in 2010 by Acuity Insights co-founders Dr. Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario, Canada. They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' social intelligence and professionalism and built the test to assess those skills.
Casper is a situational judgment test applicants take online. It helps admissions teams understand how they might handle real-life situations.
Applicants are given a story or scenario and must answer questions designed to evaluate their approach to handling the situation. The questions are open-ended and have no right or wrong answers, so applicants can take their answers in any direction they see fit.
Each Casper scenario assesses the test-taker for one or more aspects of social intelligence and professionalism, including collaboration, communication, empathy, equity, ethics, motivation, problem-solving, professionalism, resilience, and self-awareness.
Today, Acuity Insights collaborates with admissions teams in over 600 higher education programs across Canada, the U.S., the U.K., Australia, and beyond. These include medical schools, nursing programs, veterinary schools, teacher’s colleges, and, more recently, MBA programs, law and engineering schools.
Since 2014, 1 million applicants have taken Casper. Last year alone, 150,000 applicants completed the test across 90 live online sessions, with our Raters evaluating over 2 million responses.
Thanks for considering contributing to Acuity Insights as a Casper Test Rater!
"},{"title":"Casper Test Rater (On-Demand Contract Work Remote in New Zealand)","shortcode":"1905662862","code":"","employment_type":"","telecommuting":true,"department":"Operations - Rating","url":"https://apply.workable.com/j/1905662862","shortlink":"https://apply.workable.com/j/1905662862","application_url":"https://apply.workable.com/j/1905662862/apply","published_on":"2026-08-07","created_at":"2026-08-06","country":"New Zealand","city":"Wellington","state":"Wellington Region","education":"","experience":"","function":"","industry":"Higher Education","locations":[{"country":"New Zealand","countryCode":"NZ","city":"Wellington","region":"Wellington Region","hidden":false}],"description":"Imagine a world where everyone’s full potential is recognized and nurtured.
That’s what we’re building at Acuity Insights.
We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities.
Our flagship assessment, Casper, helps make this possible.
It’s an online test that presents real-life scenarios to evaluate important soft skills like empathy, self-awareness, resilience, and ethical judgment. By looking beyond academic performance, Casper helps create more diverse applicant pools and supports admissions teams in selecting students who are best prepared for success.
Rating a Casper test is a critical part of that work, and we’d like to invite you to join our Rater community as an on-demand contractor.
As a Rater, you have the chance to help our New Zealand-based partners make informed admission decisions.
It is a role that:
We issue payments for work you’ve completed via Airwallex once a month.
While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies.
We welcome applicants from all walks of life across New Zealand, which means you’ll also be part of a diverse group of Raters!
Our Casper Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments. It includes 8 modules covering topics such as Fundamental Rating Principles, Quality Assurance, and Implicit Bias Training.
Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating criteria. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations.
Before certification, you must successfully complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments.
Casper was invented in 2010 by Acuity Insights co-founders Dr. Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario, Canada. They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' social intelligence and professionalism and built the test to assess those skills.
Casper is a situational judgment test applicants take online. It helps admissions teams understand how they might handle real-life situations.
Applicants are given a story or scenario and must answer questions designed to evaluate their approach to handling the situation. The questions are open-ended and have no right or wrong answers, so applicants can take their answers in any direction they see fit.
Each Casper scenario assesses the test-taker for one or more aspects of social intelligence and professionalism, including collaboration, communication, empathy, equity, ethics, motivation, problem-solving, professionalism, resilience, and self-awareness.
Today, Acuity Insights collaborates with admissions teams in over 600 higher education programs across Canada, the U.S., the U.K., Australia, and beyond. These include medical schools, nursing programs, veterinary schools, teacher’s colleges, and, more recently, MBA programs, law and engineering schools.
Since 2014, 1 million applicants have taken Casper. Last year alone, 150,000 applicants completed the test across 90 live online sessions, with our Raters evaluating over 2 million responses.
Thanks for considering contributing to Acuity Insights as a Casper Test Rater!
"},{"title":"Casper Test Rater (On-Demand Contract Work Remote in New Zealand)","shortcode":"1905662862","code":"","employment_type":"","telecommuting":true,"department":"Operations - Rating","url":"https://apply.workable.com/j/1905662862","shortlink":"https://apply.workable.com/j/1905662862","application_url":"https://apply.workable.com/j/1905662862/apply","published_on":"2026-08-07","created_at":"2026-08-06","country":"New Zealand","city":"Hamilton","state":"Waikato Region","education":"","experience":"","function":"","industry":"Higher Education","locations":[{"country":"New Zealand","countryCode":"NZ","city":"Hamilton","region":"Waikato Region","hidden":false}],"description":"Imagine a world where everyone’s full potential is recognized and nurtured.
That’s what we’re building at Acuity Insights.
We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities.
Our flagship assessment, Casper, helps make this possible.
It’s an online test that presents real-life scenarios to evaluate important soft skills like empathy, self-awareness, resilience, and ethical judgment. By looking beyond academic performance, Casper helps create more diverse applicant pools and supports admissions teams in selecting students who are best prepared for success.
Rating a Casper test is a critical part of that work, and we’d like to invite you to join our Rater community as an on-demand contractor.
As a Rater, you have the chance to help our New Zealand-based partners make informed admission decisions.
It is a role that:
We issue payments for work you’ve completed via Airwallex once a month.
While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies.
We welcome applicants from all walks of life across New Zealand, which means you’ll also be part of a diverse group of Raters!
Our Casper Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments. It includes 8 modules covering topics such as Fundamental Rating Principles, Quality Assurance, and Implicit Bias Training.
Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating criteria. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations.
Before certification, you must successfully complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments.
Casper was invented in 2010 by Acuity Insights co-founders Dr. Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario, Canada. They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' social intelligence and professionalism and built the test to assess those skills.
Casper is a situational judgment test applicants take online. It helps admissions teams understand how they might handle real-life situations.
Applicants are given a story or scenario and must answer questions designed to evaluate their approach to handling the situation. The questions are open-ended and have no right or wrong answers, so applicants can take their answers in any direction they see fit.
Each Casper scenario assesses the test-taker for one or more aspects of social intelligence and professionalism, including collaboration, communication, empathy, equity, ethics, motivation, problem-solving, professionalism, resilience, and self-awareness.
Today, Acuity Insights collaborates with admissions teams in over 600 higher education programs across Canada, the U.S., the U.K., Australia, and beyond. These include medical schools, nursing programs, veterinary schools, teacher’s colleges, and, more recently, MBA programs, law and engineering schools.
Since 2014, 1 million applicants have taken Casper. Last year alone, 150,000 applicants completed the test across 90 live online sessions, with our Raters evaluating over 2 million responses.
Thanks for considering contributing to Acuity Insights as a Casper Test Rater!
"},{"title":"Customer Success Manager, Medical & Health Sciences Education","shortcode":"F08D249B3B","code":"","employment_type":"Full-time","telecommuting":true,"department":"Growth","url":"https://apply.workable.com/j/F08D249B3B","shortlink":"https://apply.workable.com/j/F08D249B3B","application_url":"https://apply.workable.com/j/F08D249B3B/apply","published_on":"2026-09-04","created_at":"2026-09-04","country":"Canada","city":"Vancouver","state":"British Columbia","education":"","experience":"Associate","function":"Consulting","industry":"Higher Education","locations":[{"country":"Canada","countryCode":"CA","city":"Vancouver","region":"British Columbia","hidden":false}],"description":"Partner with the Higher Education Programs Preparing Tomorrow’s Healthcare Professionals.
The best customer relationships begin with trust: understanding what a partner is trying to achieve, helping them work through difficult challenges, and showing up with insight when it matters.
At Acuity Insights, those conversations happen in a uniquely meaningful context. We partner with medical and health sciences programs as they educate and develop the people who will become tomorrow’s healthcare professionals. Our Program Experience products help institutions manage complex academic programs, understand their data, and support learners throughout their journey.
As our next Customer Success Manager, you’ll build trusted partnerships with program leaders, educators, and administrators, helping them realize meaningful value from Acuity’s products while uncovering new opportunities to deepen those relationships over time.
This is a Customer Success role where helping customers realize long-term value naturally leads to renewals, growth, and lasting partnerships. Our strongest partnerships grow because customers trust our guidance, see meaningful outcomes, and choose to deepen their relationship with us over time.
You’ll also join at an important moment for our Customer Success team. We’re creating greater focus between Customer Success, Implementation, and Support so our CSMs can spend more of their time understanding their partners, strengthening relationships, driving value, and identifying opportunities for growth. The foundations are already here. You’ll have the opportunity to help shape what comes next.
If you enjoy becoming deeply invested in your customers’ success, developing a point of view about what will help them get there, and turning that understanding into trusted partnerships and meaningful growth, you’ll find a lot to dig into here.
This is a fully remote role open to candidates based anywhere in Canada.
Before you apply: Thoughtful use of AI is welcome. If you use it to support your application, please make sure it helps communicate your experience clearly and accurately. Authenticity and originality will help you stand out.
In your first few weeks, you’ll immerse yourself in our customers’ world. You’ll learn how medical and health sciences programs operate, get to know the institutions in your portfolio, and build your understanding of our Program Experience products: One45, Analytics, and MSPE Builder.
You’ll gradually take ownership of a focused portfolio of institutional partners, spanning a mix of mid-sized and strategic relationships. The portfolio is designed to give you the space to understand your customers deeply, build relationships across stakeholders, and take meaningful ownership of their success. You’ll have experienced teammates and specialized teams across Acuity to draw on as you build your product and domain expertise.
As you take ownership of your portfolio, you’ll:
Build relationships that go beyond the day-to-day.
Understand what matters to each partner, where they’re trying to go, and what may be getting in the way. You’ll work with programs ranging from established institutions with complex stakeholder environments to newer programs looking for more guidance.
Own the relationship, not every task.
Stay accountable for the partner and their outcomes while bringing in expertise from Implementation, Support, Product, Sales, and other teams when it’s needed.
Drive retention and uncover opportunities for growth.
Understand account health, anticipate risk, and identify where greater adoption or another Acuity solution could create meaningful value. When an opportunity is qualified, you’ll partner with Sales to move it forward.
Bring customer insight back into Acuity.
Look across your portfolio for patterns, challenges, and opportunities that can help Product, Sales, and other teams make better decisions.
Help shape how Customer Success works.
Look beyond your own portfolio for ways to improve how we manage customers, collaborate across teams, and use AI and other tools to make Customer Success more proactive and scalable.
Most of our Program Experience partners are in North America, with a significant concentration in the United States and a growing international footprint. Most of your work will happen remotely, with occasional opportunities to meet partners through campus visits, conferences, and industry events.
The relationships you build will have an impact far beyond your own portfolio. You’ll help medical and health sciences programs get more value from their partnership with Acuity while contributing directly to our growth.
Build partnerships customers want to grow.
Develop trusted, long-term relationships that help institutions achieve meaningful outcomes and continue choosing Acuity year after year.
Help customers solve bigger challenges.
Understand what your partners are trying to accomplish and develop a point of view about how Acuity can help. Connect them with the products, insights, and expertise that move them toward their goals rather than simply responding to the request in front of you.
Spot opportunities to create more value.
Help partners get greater value from the solutions they use today and identify where other Acuity capabilities could help them solve new problems.
Bring the voice of the customer into Acuity.
Turn what you’re hearing across your portfolio into insight that can inform better products, stronger customer experiences, and smarter business decisions.
Help define the next chapter of Customer Success.
Contribute ideas and improve how the team works together as we build a more strategic, commercially accountable, and customer-centered CS function.
The impact of your work will be visible in stronger customer relationships, healthier renewals, meaningful commercial growth, and institutions that continue choosing Acuity as a trusted partner. Behind those outcomes are medical and health sciences programs preparing people for careers that have a profound impact on the communities they serve.
Success in this role isn’t about quick wins. It’s about earning trust, developing judgment, creating momentum, and delivering meaningful outcomes for both your customers and the business.
In your first few months, you’ll build your understanding of our products, customers, and the medical and health sciences education environment while beginning to take ownership of customer relationships. There’s meaningful domain and product knowledge to learn, and you’ll have support from experienced teammates as you build confidence.
As you ramp, you’ll establish strong relationships across your accounts and develop healthy rhythms around customer engagement, renewal readiness, account health, and portfolio planning. You’ll increasingly know when to advise directly and when bringing in specialized expertise will create a better customer outcome.
By the end of your first year, you’ll be a trusted advisor to your customers, confidently leading strategic conversations and contributing directly to retention and revenue growth. Your customers will know they can count on you, and your teammates will value the perspective and insight you bring back from your portfolio.
You’ll report to our Senior Manager, Customer Success (Program Experience), joining a close-knit team with deep knowledge of our customers, products, and the medical and health sciences environment.
Customer Success is deeply collaborative at Acuity. You’ll maintain ownership of the partner relationship while working closely with specialized teams across the business:
Implementation, who lead onboarding, configuration, and implementation while you maintain customer context and relationship continuity.
Support, who provide specialized issue resolution while you stay connected to anything affecting the health of the relationship.
Sales, to align on account strategy, renewals, and qualified growth opportunities.
Product, to bring customer challenges, patterns, and context into product conversations.
Some of your biggest contributions will come from connecting the dots: understanding what matters to the customer, bringing the right people together, and helping Acuity see patterns and opportunities beyond a single account.
There’s no single profile for success in this role. But the people who thrive here tend to be curious, thoughtful, strategically minded, and genuinely invested in helping their customers succeed.
You stay curious.
You want to understand the problems your customers are trying to solve, not just the products they use. You ask thoughtful questions, connect the dots, and look beyond the immediate request to understand what matters most. When you spot a problem, you think about what could solve it, and whether there’s something others could learn from it too.
You build expertise.
You enjoy learning. Whether it’s our products, medical and health sciences education, or the higher education landscape, you know the best customer conversations are grounded in deep understanding.
You take ownership.
You see your portfolio as something you own, not something you manage. When something is unclear or evolving, you move work forward, follow through, and stay engaged until there’s a clear outcome.
You communicate with clarity and confidence.
You’re thoughtful, direct, and comfortable having difficult conversations when needed. You create clarity, build trust, and help people move forward together.
You thrive in change.
You’re comfortable in an evolving environment, adapt when priorities shift, and use new tools, including AI, thoughtfully to work more effectively and better support your customers.
You balance customer success with commercial thinking.
You understand that strong customer relationships and strong business outcomes go hand in hand. You’re comfortable leading renewal conversations, identifying growth opportunities, and helping customers invest where they’ll see genuine value.
There’s no single path into this role, and we don’t believe great Customer Success talent is measured by years of experience alone. What matters most is that you’ve built customer relationships, taken ownership of outcomes, and learned from those experiences.
You’ll likely bring experience in:
Experience in higher education, healthcare education, or complex B2B SaaS environments may help you ramp more quickly, but it isn’t required. We care more about your ability to learn, build trust, think critically, and take ownership.
If you’re earlier in your Customer Success career but have demonstrated exceptional curiosity, ownership, and a track record of building trusted customer relationships, we’d still love to hear from you.
We review every application carefully. Whether you apply directly, are referred, or connect through a recruiter or hiring manager, you’ll receive equal consideration.
We don’t use AI to evaluate applications, though you may be automatically screened out if you don’t meet baseline requirements (e.g. Canadian residency and valid work authorization). In some of our conversations, AI may help with note-taking, but all evaluations and decisions are made by real humans.
Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you.
Steps in the Process
Our hiring process typically takes 2–4 weeks from initial conversation to final decision.
We’re a remote-first team of 130+ people who care deeply about our work and about each other. We want Acuity to be a place where people can do meaningful work, have room to grow, and build careers that are sustainable over time.
We put a lot of trust in people to own their work, make good decisions, and manage their time in ways that work for them and their teams. Being remote means we’re thoughtful about how we communicate and collaborate, creating space for focused work while making time to connect when it matters.
Day to day, that looks like:
That approach has earned Acuity recognition as one of Canada’s Top Small & Medium Employers, an award that considers workplace culture, employee wellness, and people practices.
As Acuity grows and changes, we keep paying attention to how it feels to work here and making deliberate choices to protect what works while continuing to make it better.
Acuity Insights grew out of two separate challenges inside Canadian medical education.
One45 began at the University of British Columbia in the early 2000s, where educators were looking for a better way to manage the complex work of medical training. A few years later at McMaster University, researchers began exploring how admissions teams could understand more about applicants than grades and test scores alone. That work became Casper.
Those two paths came together in 2021. Today, Acuity builds products that support higher education institutions across more of the learner journey, from admissions and assessment through to program management, insight, and learner development.
Our work is still grounded in the same approach that shaped those early beginnings: start with a real problem, understand it deeply, and use research and technology thoughtfully to build something better.
Today, we continue to modernize our products, invest in research and innovation, and explore new ways to help institutions better understand and support human potential.
"},{"title":"Customer Success Manager, Medical & Health Sciences Education","shortcode":"F08D249B3B","code":"","employment_type":"Full-time","telecommuting":true,"department":"Growth","url":"https://apply.workable.com/j/F08D249B3B","shortlink":"https://apply.workable.com/j/F08D249B3B","application_url":"https://apply.workable.com/j/F08D249B3B/apply","published_on":"2026-09-04","created_at":"2026-09-04","country":"Canada","city":"Calgary","state":"Alberta","education":"","experience":"Associate","function":"Consulting","industry":"Higher Education","locations":[{"country":"Canada","countryCode":"CA","city":"Calgary","region":"Alberta","hidden":false}],"description":"Partner with the Higher Education Programs Preparing Tomorrow’s Healthcare Professionals.
The best customer relationships begin with trust: understanding what a partner is trying to achieve, helping them work through difficult challenges, and showing up with insight when it matters.
At Acuity Insights, those conversations happen in a uniquely meaningful context. We partner with medical and health sciences programs as they educate and develop the people who will become tomorrow’s healthcare professionals. Our Program Experience products help institutions manage complex academic programs, understand their data, and support learners throughout their journey.
As our next Customer Success Manager, you’ll build trusted partnerships with program leaders, educators, and administrators, helping them realize meaningful value from Acuity’s products while uncovering new opportunities to deepen those relationships over time.
This is a Customer Success role where helping customers realize long-term value naturally leads to renewals, growth, and lasting partnerships. Our strongest partnerships grow because customers trust our guidance, see meaningful outcomes, and choose to deepen their relationship with us over time.
You’ll also join at an important moment for our Customer Success team. We’re creating greater focus between Customer Success, Implementation, and Support so our CSMs can spend more of their time understanding their partners, strengthening relationships, driving value, and identifying opportunities for growth. The foundations are already here. You’ll have the opportunity to help shape what comes next.
If you enjoy becoming deeply invested in your customers’ success, developing a point of view about what will help them get there, and turning that understanding into trusted partnerships and meaningful growth, you’ll find a lot to dig into here.
This is a fully remote role open to candidates based anywhere in Canada.
Before you apply: Thoughtful use of AI is welcome. If you use it to support your application, please make sure it helps communicate your experience clearly and accurately. Authenticity and originality will help you stand out.
In your first few weeks, you’ll immerse yourself in our customers’ world. You’ll learn how medical and health sciences programs operate, get to know the institutions in your portfolio, and build your understanding of our Program Experience products: One45, Analytics, and MSPE Builder.
You’ll gradually take ownership of a focused portfolio of institutional partners, spanning a mix of mid-sized and strategic relationships. The portfolio is designed to give you the space to understand your customers deeply, build relationships across stakeholders, and take meaningful ownership of their success. You’ll have experienced teammates and specialized teams across Acuity to draw on as you build your product and domain expertise.
As you take ownership of your portfolio, you’ll:
Build relationships that go beyond the day-to-day.
Understand what matters to each partner, where they’re trying to go, and what may be getting in the way. You’ll work with programs ranging from established institutions with complex stakeholder environments to newer programs looking for more guidance.
Own the relationship, not every task.
Stay accountable for the partner and their outcomes while bringing in expertise from Implementation, Support, Product, Sales, and other teams when it’s needed.
Drive retention and uncover opportunities for growth.
Understand account health, anticipate risk, and identify where greater adoption or another Acuity solution could create meaningful value. When an opportunity is qualified, you’ll partner with Sales to move it forward.
Bring customer insight back into Acuity.
Look across your portfolio for patterns, challenges, and opportunities that can help Product, Sales, and other teams make better decisions.
Help shape how Customer Success works.
Look beyond your own portfolio for ways to improve how we manage customers, collaborate across teams, and use AI and other tools to make Customer Success more proactive and scalable.
Most of our Program Experience partners are in North America, with a significant concentration in the United States and a growing international footprint. Most of your work will happen remotely, with occasional opportunities to meet partners through campus visits, conferences, and industry events.
The relationships you build will have an impact far beyond your own portfolio. You’ll help medical and health sciences programs get more value from their partnership with Acuity while contributing directly to our growth.
Build partnerships customers want to grow.
Develop trusted, long-term relationships that help institutions achieve meaningful outcomes and continue choosing Acuity year after year.
Help customers solve bigger challenges.
Understand what your partners are trying to accomplish and develop a point of view about how Acuity can help. Connect them with the products, insights, and expertise that move them toward their goals rather than simply responding to the request in front of you.
Spot opportunities to create more value.
Help partners get greater value from the solutions they use today and identify where other Acuity capabilities could help them solve new problems.
Bring the voice of the customer into Acuity.
Turn what you’re hearing across your portfolio into insight that can inform better products, stronger customer experiences, and smarter business decisions.
Help define the next chapter of Customer Success.
Contribute ideas and improve how the team works together as we build a more strategic, commercially accountable, and customer-centered CS function.
The impact of your work will be visible in stronger customer relationships, healthier renewals, meaningful commercial growth, and institutions that continue choosing Acuity as a trusted partner. Behind those outcomes are medical and health sciences programs preparing people for careers that have a profound impact on the communities they serve.
Success in this role isn’t about quick wins. It’s about earning trust, developing judgment, creating momentum, and delivering meaningful outcomes for both your customers and the business.
In your first few months, you’ll build your understanding of our products, customers, and the medical and health sciences education environment while beginning to take ownership of customer relationships. There’s meaningful domain and product knowledge to learn, and you’ll have support from experienced teammates as you build confidence.
As you ramp, you’ll establish strong relationships across your accounts and develop healthy rhythms around customer engagement, renewal readiness, account health, and portfolio planning. You’ll increasingly know when to advise directly and when bringing in specialized expertise will create a better customer outcome.
By the end of your first year, you’ll be a trusted advisor to your customers, confidently leading strategic conversations and contributing directly to retention and revenue growth. Your customers will know they can count on you, and your teammates will value the perspective and insight you bring back from your portfolio.
You’ll report to our Senior Manager, Customer Success (Program Experience), joining a close-knit team with deep knowledge of our customers, products, and the medical and health sciences environment.
Customer Success is deeply collaborative at Acuity. You’ll maintain ownership of the partner relationship while working closely with specialized teams across the business:
Implementation, who lead onboarding, configuration, and implementation while you maintain customer context and relationship continuity.
Support, who provide specialized issue resolution while you stay connected to anything affecting the health of the relationship.
Sales, to align on account strategy, renewals, and qualified growth opportunities.
Product, to bring customer challenges, patterns, and context into product conversations.
Some of your biggest contributions will come from connecting the dots: understanding what matters to the customer, bringing the right people together, and helping Acuity see patterns and opportunities beyond a single account.
There’s no single profile for success in this role. But the people who thrive here tend to be curious, thoughtful, strategically minded, and genuinely invested in helping their customers succeed.
You stay curious.
You want to understand the problems your customers are trying to solve, not just the products they use. You ask thoughtful questions, connect the dots, and look beyond the immediate request to understand what matters most. When you spot a problem, you think about what could solve it, and whether there’s something others could learn from it too.
You build expertise.
You enjoy learning. Whether it’s our products, medical and health sciences education, or the higher education landscape, you know the best customer conversations are grounded in deep understanding.
You take ownership.
You see your portfolio as something you own, not something you manage. When something is unclear or evolving, you move work forward, follow through, and stay engaged until there’s a clear outcome.
You communicate with clarity and confidence.
You’re thoughtful, direct, and comfortable having difficult conversations when needed. You create clarity, build trust, and help people move forward together.
You thrive in change.
You’re comfortable in an evolving environment, adapt when priorities shift, and use new tools, including AI, thoughtfully to work more effectively and better support your customers.
You balance customer success with commercial thinking.
You understand that strong customer relationships and strong business outcomes go hand in hand. You’re comfortable leading renewal conversations, identifying growth opportunities, and helping customers invest where they’ll see genuine value.
There’s no single path into this role, and we don’t believe great Customer Success talent is measured by years of experience alone. What matters most is that you’ve built customer relationships, taken ownership of outcomes, and learned from those experiences.
You’ll likely bring experience in:
Experience in higher education, healthcare education, or complex B2B SaaS environments may help you ramp more quickly, but it isn’t required. We care more about your ability to learn, build trust, think critically, and take ownership.
If you’re earlier in your Customer Success career but have demonstrated exceptional curiosity, ownership, and a track record of building trusted customer relationships, we’d still love to hear from you.
We review every application carefully. Whether you apply directly, are referred, or connect through a recruiter or hiring manager, you’ll receive equal consideration.
We don’t use AI to evaluate applications, though you may be automatically screened out if you don’t meet baseline requirements (e.g. Canadian residency and valid work authorization). In some of our conversations, AI may help with note-taking, but all evaluations and decisions are made by real humans.
Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you.
Steps in the Process
Our hiring process typically takes 2–4 weeks from initial conversation to final decision.
We’re a remote-first team of 130+ people who care deeply about our work and about each other. We want Acuity to be a place where people can do meaningful work, have room to grow, and build careers that are sustainable over time.
We put a lot of trust in people to own their work, make good decisions, and manage their time in ways that work for them and their teams. Being remote means we’re thoughtful about how we communicate and collaborate, creating space for focused work while making time to connect when it matters.
Day to day, that looks like:
That approach has earned Acuity recognition as one of Canada’s Top Small & Medium Employers, an award that considers workplace culture, employee wellness, and people practices.
As Acuity grows and changes, we keep paying attention to how it feels to work here and making deliberate choices to protect what works while continuing to make it better.
Acuity Insights grew out of two separate challenges inside Canadian medical education.
One45 began at the University of British Columbia in the early 2000s, where educators were looking for a better way to manage the complex work of medical training. A few years later at McMaster University, researchers began exploring how admissions teams could understand more about applicants than grades and test scores alone. That work became Casper.
Those two paths came together in 2021. Today, Acuity builds products that support higher education institutions across more of the learner journey, from admissions and assessment through to program management, insight, and learner development.
Our work is still grounded in the same approach that shaped those early beginnings: start with a real problem, understand it deeply, and use research and technology thoughtfully to build something better.
Today, we continue to modernize our products, invest in research and innovation, and explore new ways to help institutions better understand and support human potential.
"},{"title":"Customer Success Manager, Medical & Health Sciences Education","shortcode":"F08D249B3B","code":"","employment_type":"Full-time","telecommuting":true,"department":"Growth","url":"https://apply.workable.com/j/F08D249B3B","shortlink":"https://apply.workable.com/j/F08D249B3B","application_url":"https://apply.workable.com/j/F08D249B3B/apply","published_on":"2026-09-04","created_at":"2026-09-04","country":"Canada","city":"Toronto","state":"Ontario","education":"","experience":"Associate","function":"Consulting","industry":"Higher Education","locations":[{"country":"Canada","countryCode":"CA","city":"Toronto","region":"Ontario","hidden":false}],"description":"Partner with the Higher Education Programs Preparing Tomorrow’s Healthcare Professionals.
The best customer relationships begin with trust: understanding what a partner is trying to achieve, helping them work through difficult challenges, and showing up with insight when it matters.
At Acuity Insights, those conversations happen in a uniquely meaningful context. We partner with medical and health sciences programs as they educate and develop the people who will become tomorrow’s healthcare professionals. Our Program Experience products help institutions manage complex academic programs, understand their data, and support learners throughout their journey.
As our next Customer Success Manager, you’ll build trusted partnerships with program leaders, educators, and administrators, helping them realize meaningful value from Acuity’s products while uncovering new opportunities to deepen those relationships over time.
This is a Customer Success role where helping customers realize long-term value naturally leads to renewals, growth, and lasting partnerships. Our strongest partnerships grow because customers trust our guidance, see meaningful outcomes, and choose to deepen their relationship with us over time.
You’ll also join at an important moment for our Customer Success team. We’re creating greater focus between Customer Success, Implementation, and Support so our CSMs can spend more of their time understanding their partners, strengthening relationships, driving value, and identifying opportunities for growth. The foundations are already here. You’ll have the opportunity to help shape what comes next.
If you enjoy becoming deeply invested in your customers’ success, developing a point of view about what will help them get there, and turning that understanding into trusted partnerships and meaningful growth, you’ll find a lot to dig into here.
This is a fully remote role open to candidates based anywhere in Canada.
Before you apply: Thoughtful use of AI is welcome. If you use it to support your application, please make sure it helps communicate your experience clearly and accurately. Authenticity and originality will help you stand out.
In your first few weeks, you’ll immerse yourself in our customers’ world. You’ll learn how medical and health sciences programs operate, get to know the institutions in your portfolio, and build your understanding of our Program Experience products: One45, Analytics, and MSPE Builder.
You’ll gradually take ownership of a focused portfolio of institutional partners, spanning a mix of mid-sized and strategic relationships. The portfolio is designed to give you the space to understand your customers deeply, build relationships across stakeholders, and take meaningful ownership of their success. You’ll have experienced teammates and specialized teams across Acuity to draw on as you build your product and domain expertise.
As you take ownership of your portfolio, you’ll:
Build relationships that go beyond the day-to-day.
Understand what matters to each partner, where they’re trying to go, and what may be getting in the way. You’ll work with programs ranging from established institutions with complex stakeholder environments to newer programs looking for more guidance.
Own the relationship, not every task.
Stay accountable for the partner and their outcomes while bringing in expertise from Implementation, Support, Product, Sales, and other teams when it’s needed.
Drive retention and uncover opportunities for growth.
Understand account health, anticipate risk, and identify where greater adoption or another Acuity solution could create meaningful value. When an opportunity is qualified, you’ll partner with Sales to move it forward.
Bring customer insight back into Acuity.
Look across your portfolio for patterns, challenges, and opportunities that can help Product, Sales, and other teams make better decisions.
Help shape how Customer Success works.
Look beyond your own portfolio for ways to improve how we manage customers, collaborate across teams, and use AI and other tools to make Customer Success more proactive and scalable.
Most of our Program Experience partners are in North America, with a significant concentration in the United States and a growing international footprint. Most of your work will happen remotely, with occasional opportunities to meet partners through campus visits, conferences, and industry events.
The relationships you build will have an impact far beyond your own portfolio. You’ll help medical and health sciences programs get more value from their partnership with Acuity while contributing directly to our growth.
Build partnerships customers want to grow.
Develop trusted, long-term relationships that help institutions achieve meaningful outcomes and continue choosing Acuity year after year.
Help customers solve bigger challenges.
Understand what your partners are trying to accomplish and develop a point of view about how Acuity can help. Connect them with the products, insights, and expertise that move them toward their goals rather than simply responding to the request in front of you.
Spot opportunities to create more value.
Help partners get greater value from the solutions they use today and identify where other Acuity capabilities could help them solve new problems.
Bring the voice of the customer into Acuity.
Turn what you’re hearing across your portfolio into insight that can inform better products, stronger customer experiences, and smarter business decisions.
Help define the next chapter of Customer Success.
Contribute ideas and improve how the team works together as we build a more strategic, commercially accountable, and customer-centered CS function.
The impact of your work will be visible in stronger customer relationships, healthier renewals, meaningful commercial growth, and institutions that continue choosing Acuity as a trusted partner. Behind those outcomes are medical and health sciences programs preparing people for careers that have a profound impact on the communities they serve.
Success in this role isn’t about quick wins. It’s about earning trust, developing judgment, creating momentum, and delivering meaningful outcomes for both your customers and the business.
In your first few months, you’ll build your understanding of our products, customers, and the medical and health sciences education environment while beginning to take ownership of customer relationships. There’s meaningful domain and product knowledge to learn, and you’ll have support from experienced teammates as you build confidence.
As you ramp, you’ll establish strong relationships across your accounts and develop healthy rhythms around customer engagement, renewal readiness, account health, and portfolio planning. You’ll increasingly know when to advise directly and when bringing in specialized expertise will create a better customer outcome.
By the end of your first year, you’ll be a trusted advisor to your customers, confidently leading strategic conversations and contributing directly to retention and revenue growth. Your customers will know they can count on you, and your teammates will value the perspective and insight you bring back from your portfolio.
You’ll report to our Senior Manager, Customer Success (Program Experience), joining a close-knit team with deep knowledge of our customers, products, and the medical and health sciences environment.
Customer Success is deeply collaborative at Acuity. You’ll maintain ownership of the partner relationship while working closely with specialized teams across the business:
Implementation, who lead onboarding, configuration, and implementation while you maintain customer context and relationship continuity.
Support, who provide specialized issue resolution while you stay connected to anything affecting the health of the relationship.
Sales, to align on account strategy, renewals, and qualified growth opportunities.
Product, to bring customer challenges, patterns, and context into product conversations.
Some of your biggest contributions will come from connecting the dots: understanding what matters to the customer, bringing the right people together, and helping Acuity see patterns and opportunities beyond a single account.
There’s no single profile for success in this role. But the people who thrive here tend to be curious, thoughtful, strategically minded, and genuinely invested in helping their customers succeed.
You stay curious.
You want to understand the problems your customers are trying to solve, not just the products they use. You ask thoughtful questions, connect the dots, and look beyond the immediate request to understand what matters most. When you spot a problem, you think about what could solve it, and whether there’s something others could learn from it too.
You build expertise.
You enjoy learning. Whether it’s our products, medical and health sciences education, or the higher education landscape, you know the best customer conversations are grounded in deep understanding.
You take ownership.
You see your portfolio as something you own, not something you manage. When something is unclear or evolving, you move work forward, follow through, and stay engaged until there’s a clear outcome.
You communicate with clarity and confidence.
You’re thoughtful, direct, and comfortable having difficult conversations when needed. You create clarity, build trust, and help people move forward together.
You thrive in change.
You’re comfortable in an evolving environment, adapt when priorities shift, and use new tools, including AI, thoughtfully to work more effectively and better support your customers.
You balance customer success with commercial thinking.
You understand that strong customer relationships and strong business outcomes go hand in hand. You’re comfortable leading renewal conversations, identifying growth opportunities, and helping customers invest where they’ll see genuine value.
There’s no single path into this role, and we don’t believe great Customer Success talent is measured by years of experience alone. What matters most is that you’ve built customer relationships, taken ownership of outcomes, and learned from those experiences.
You’ll likely bring experience in:
Experience in higher education, healthcare education, or complex B2B SaaS environments may help you ramp more quickly, but it isn’t required. We care more about your ability to learn, build trust, think critically, and take ownership.
If you’re earlier in your Customer Success career but have demonstrated exceptional curiosity, ownership, and a track record of building trusted customer relationships, we’d still love to hear from you.
We review every application carefully. Whether you apply directly, are referred, or connect through a recruiter or hiring manager, you’ll receive equal consideration.
We don’t use AI to evaluate applications, though you may be automatically screened out if you don’t meet baseline requirements (e.g. Canadian residency and valid work authorization). In some of our conversations, AI may help with note-taking, but all evaluations and decisions are made by real humans.
Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you.
Steps in the Process
Our hiring process typically takes 2–4 weeks from initial conversation to final decision.
We’re a remote-first team of 130+ people who care deeply about our work and about each other. We want Acuity to be a place where people can do meaningful work, have room to grow, and build careers that are sustainable over time.
We put a lot of trust in people to own their work, make good decisions, and manage their time in ways that work for them and their teams. Being remote means we’re thoughtful about how we communicate and collaborate, creating space for focused work while making time to connect when it matters.
Day to day, that looks like:
That approach has earned Acuity recognition as one of Canada’s Top Small & Medium Employers, an award that considers workplace culture, employee wellness, and people practices.
As Acuity grows and changes, we keep paying attention to how it feels to work here and making deliberate choices to protect what works while continuing to make it better.
Acuity Insights grew out of two separate challenges inside Canadian medical education.
One45 began at the University of British Columbia in the early 2000s, where educators were looking for a better way to manage the complex work of medical training. A few years later at McMaster University, researchers began exploring how admissions teams could understand more about applicants than grades and test scores alone. That work became Casper.
Those two paths came together in 2021. Today, Acuity builds products that support higher education institutions across more of the learner journey, from admissions and assessment through to program management, insight, and learner development.
Our work is still grounded in the same approach that shaped those early beginnings: start with a real problem, understand it deeply, and use research and technology thoughtfully to build something better.
Today, we continue to modernize our products, invest in research and innovation, and explore new ways to help institutions better understand and support human potential.
"},{"title":"Customer Success Manager, Medical & Health Sciences Education","shortcode":"F08D249B3B","code":"","employment_type":"Full-time","telecommuting":true,"department":"Growth","url":"https://apply.workable.com/j/F08D249B3B","shortlink":"https://apply.workable.com/j/F08D249B3B","application_url":"https://apply.workable.com/j/F08D249B3B/apply","published_on":"2026-09-04","created_at":"2026-09-04","country":"Canada","city":"Halifax","state":"Nova Scotia","education":"","experience":"Associate","function":"Consulting","industry":"Higher Education","locations":[{"country":"Canada","countryCode":"CA","city":"Halifax","region":"Nova Scotia","hidden":false}],"description":"Partner with the Higher Education Programs Preparing Tomorrow’s Healthcare Professionals.
The best customer relationships begin with trust: understanding what a partner is trying to achieve, helping them work through difficult challenges, and showing up with insight when it matters.
At Acuity Insights, those conversations happen in a uniquely meaningful context. We partner with medical and health sciences programs as they educate and develop the people who will become tomorrow’s healthcare professionals. Our Program Experience products help institutions manage complex academic programs, understand their data, and support learners throughout their journey.
As our next Customer Success Manager, you’ll build trusted partnerships with program leaders, educators, and administrators, helping them realize meaningful value from Acuity’s products while uncovering new opportunities to deepen those relationships over time.
This is a Customer Success role where helping customers realize long-term value naturally leads to renewals, growth, and lasting partnerships. Our strongest partnerships grow because customers trust our guidance, see meaningful outcomes, and choose to deepen their relationship with us over time.
You’ll also join at an important moment for our Customer Success team. We’re creating greater focus between Customer Success, Implementation, and Support so our CSMs can spend more of their time understanding their partners, strengthening relationships, driving value, and identifying opportunities for growth. The foundations are already here. You’ll have the opportunity to help shape what comes next.
If you enjoy becoming deeply invested in your customers’ success, developing a point of view about what will help them get there, and turning that understanding into trusted partnerships and meaningful growth, you’ll find a lot to dig into here.
This is a fully remote role open to candidates based anywhere in Canada.
Before you apply: Thoughtful use of AI is welcome. If you use it to support your application, please make sure it helps communicate your experience clearly and accurately. Authenticity and originality will help you stand out.
In your first few weeks, you’ll immerse yourself in our customers’ world. You’ll learn how medical and health sciences programs operate, get to know the institutions in your portfolio, and build your understanding of our Program Experience products: One45, Analytics, and MSPE Builder.
You’ll gradually take ownership of a focused portfolio of institutional partners, spanning a mix of mid-sized and strategic relationships. The portfolio is designed to give you the space to understand your customers deeply, build relationships across stakeholders, and take meaningful ownership of their success. You’ll have experienced teammates and specialized teams across Acuity to draw on as you build your product and domain expertise.
As you take ownership of your portfolio, you’ll:
Build relationships that go beyond the day-to-day.
Understand what matters to each partner, where they’re trying to go, and what may be getting in the way. You’ll work with programs ranging from established institutions with complex stakeholder environments to newer programs looking for more guidance.
Own the relationship, not every task.
Stay accountable for the partner and their outcomes while bringing in expertise from Implementation, Support, Product, Sales, and other teams when it’s needed.
Drive retention and uncover opportunities for growth.
Understand account health, anticipate risk, and identify where greater adoption or another Acuity solution could create meaningful value. When an opportunity is qualified, you’ll partner with Sales to move it forward.
Bring customer insight back into Acuity.
Look across your portfolio for patterns, challenges, and opportunities that can help Product, Sales, and other teams make better decisions.
Help shape how Customer Success works.
Look beyond your own portfolio for ways to improve how we manage customers, collaborate across teams, and use AI and other tools to make Customer Success more proactive and scalable.
Most of our Program Experience partners are in North America, with a significant concentration in the United States and a growing international footprint. Most of your work will happen remotely, with occasional opportunities to meet partners through campus visits, conferences, and industry events.
The relationships you build will have an impact far beyond your own portfolio. You’ll help medical and health sciences programs get more value from their partnership with Acuity while contributing directly to our growth.
Build partnerships customers want to grow.
Develop trusted, long-term relationships that help institutions achieve meaningful outcomes and continue choosing Acuity year after year.
Help customers solve bigger challenges.
Understand what your partners are trying to accomplish and develop a point of view about how Acuity can help. Connect them with the products, insights, and expertise that move them toward their goals rather than simply responding to the request in front of you.
Spot opportunities to create more value.
Help partners get greater value from the solutions they use today and identify where other Acuity capabilities could help them solve new problems.
Bring the voice of the customer into Acuity.
Turn what you’re hearing across your portfolio into insight that can inform better products, stronger customer experiences, and smarter business decisions.
Help define the next chapter of Customer Success.
Contribute ideas and improve how the team works together as we build a more strategic, commercially accountable, and customer-centered CS function.
The impact of your work will be visible in stronger customer relationships, healthier renewals, meaningful commercial growth, and institutions that continue choosing Acuity as a trusted partner. Behind those outcomes are medical and health sciences programs preparing people for careers that have a profound impact on the communities they serve.
Success in this role isn’t about quick wins. It’s about earning trust, developing judgment, creating momentum, and delivering meaningful outcomes for both your customers and the business.
In your first few months, you’ll build your understanding of our products, customers, and the medical and health sciences education environment while beginning to take ownership of customer relationships. There’s meaningful domain and product knowledge to learn, and you’ll have support from experienced teammates as you build confidence.
As you ramp, you’ll establish strong relationships across your accounts and develop healthy rhythms around customer engagement, renewal readiness, account health, and portfolio planning. You’ll increasingly know when to advise directly and when bringing in specialized expertise will create a better customer outcome.
By the end of your first year, you’ll be a trusted advisor to your customers, confidently leading strategic conversations and contributing directly to retention and revenue growth. Your customers will know they can count on you, and your teammates will value the perspective and insight you bring back from your portfolio.
You’ll report to our Senior Manager, Customer Success (Program Experience), joining a close-knit team with deep knowledge of our customers, products, and the medical and health sciences environment.
Customer Success is deeply collaborative at Acuity. You’ll maintain ownership of the partner relationship while working closely with specialized teams across the business:
Implementation, who lead onboarding, configuration, and implementation while you maintain customer context and relationship continuity.
Support, who provide specialized issue resolution while you stay connected to anything affecting the health of the relationship.
Sales, to align on account strategy, renewals, and qualified growth opportunities.
Product, to bring customer challenges, patterns, and context into product conversations.
Some of your biggest contributions will come from connecting the dots: understanding what matters to the customer, bringing the right people together, and helping Acuity see patterns and opportunities beyond a single account.
There’s no single profile for success in this role. But the people who thrive here tend to be curious, thoughtful, strategically minded, and genuinely invested in helping their customers succeed.
You stay curious.
You want to understand the problems your customers are trying to solve, not just the products they use. You ask thoughtful questions, connect the dots, and look beyond the immediate request to understand what matters most. When you spot a problem, you think about what could solve it, and whether there’s something others could learn from it too.
You build expertise.
You enjoy learning. Whether it’s our products, medical and health sciences education, or the higher education landscape, you know the best customer conversations are grounded in deep understanding.
You take ownership.
You see your portfolio as something you own, not something you manage. When something is unclear or evolving, you move work forward, follow through, and stay engaged until there’s a clear outcome.
You communicate with clarity and confidence.
You’re thoughtful, direct, and comfortable having difficult conversations when needed. You create clarity, build trust, and help people move forward together.
You thrive in change.
You’re comfortable in an evolving environment, adapt when priorities shift, and use new tools, including AI, thoughtfully to work more effectively and better support your customers.
You balance customer success with commercial thinking.
You understand that strong customer relationships and strong business outcomes go hand in hand. You’re comfortable leading renewal conversations, identifying growth opportunities, and helping customers invest where they’ll see genuine value.
There’s no single path into this role, and we don’t believe great Customer Success talent is measured by years of experience alone. What matters most is that you’ve built customer relationships, taken ownership of outcomes, and learned from those experiences.
You’ll likely bring experience in:
Experience in higher education, healthcare education, or complex B2B SaaS environments may help you ramp more quickly, but it isn’t required. We care more about your ability to learn, build trust, think critically, and take ownership.
If you’re earlier in your Customer Success career but have demonstrated exceptional curiosity, ownership, and a track record of building trusted customer relationships, we’d still love to hear from you.
We review every application carefully. Whether you apply directly, are referred, or connect through a recruiter or hiring manager, you’ll receive equal consideration.
We don’t use AI to evaluate applications, though you may be automatically screened out if you don’t meet baseline requirements (e.g. Canadian residency and valid work authorization). In some of our conversations, AI may help with note-taking, but all evaluations and decisions are made by real humans.
Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you.
Steps in the Process
Our hiring process typically takes 2–4 weeks from initial conversation to final decision.
We’re a remote-first team of 130+ people who care deeply about our work and about each other. We want Acuity to be a place where people can do meaningful work, have room to grow, and build careers that are sustainable over time.
We put a lot of trust in people to own their work, make good decisions, and manage their time in ways that work for them and their teams. Being remote means we’re thoughtful about how we communicate and collaborate, creating space for focused work while making time to connect when it matters.
Day to day, that looks like:
That approach has earned Acuity recognition as one of Canada’s Top Small & Medium Employers, an award that considers workplace culture, employee wellness, and people practices.
As Acuity grows and changes, we keep paying attention to how it feels to work here and making deliberate choices to protect what works while continuing to make it better.
Acuity Insights grew out of two separate challenges inside Canadian medical education.
One45 began at the University of British Columbia in the early 2000s, where educators were looking for a better way to manage the complex work of medical training. A few years later at McMaster University, researchers began exploring how admissions teams could understand more about applicants than grades and test scores alone. That work became Casper.
Those two paths came together in 2021. Today, Acuity builds products that support higher education institutions across more of the learner journey, from admissions and assessment through to program management, insight, and learner development.
Our work is still grounded in the same approach that shaped those early beginnings: start with a real problem, understand it deeply, and use research and technology thoughtfully to build something better.
Today, we continue to modernize our products, invest in research and innovation, and explore new ways to help institutions better understand and support human potential.
"},{"title":"Senior Admissions Test Content Specialist (Casper) - English & French","shortcode":"1B66603047","code":"","employment_type":"Full-time","telecommuting":true,"department":"Operations - Assessment Content","url":"https://apply.workable.com/j/1B66603047","shortlink":"https://apply.workable.com/j/1B66603047","application_url":"https://apply.workable.com/j/1B66603047/apply","published_on":"2026-08-12","created_at":"2026-08-12","country":"Canada","city":"Montreal","state":"Quebec","education":"","experience":"Mid-Senior level","function":"","industry":"Higher Education","locations":[{"country":"Canada","countryCode":"CA","city":"Montreal","region":"Quebec","hidden":false}],"description":"Help shape how human potential is understood.
If you’re the kind of person who enjoys untangling complexity, spotting subtle patterns, and asking thoughtful questions before settling on an answer, this might be the role you’ve been looking for.
Traditional admissions measures do a good job of assessing academic achievement, but they don’t tell the whole story. People are more than their grades. Human skills like empathy, ethics, communication, resilience, and collaboration matter too, especially for the professionals our communities rely on every day.
Casper helps higher education programs better understand applicants’ human skills, giving them a more complete picture of each person’s potential.
As a Senior Admissions Test Content Specialist, you’ll play an important role in making that possible. Working alongside researchers, assessment specialists, and fellow content experts, you’ll help build the assessments that applicants complete and institutions rely on to make admissions decisions. You’ll use language, critical thinking, and judgment to ensure every assessment is clear, balanced, fair, and ready for use in high-stakes admissions decisions.
Beyond writing and reviewing assessment content, you’ll own recurring content workflows that keep our assessments accurate, consistent, and ready for use. You’ll coordinate review cycles, bring together perspectives from multiple contributors, and make decisions that balance evidence, quality, and fairness.
This isn’t traditional content writing. It’s collaborative work that blends language, analytical thinking, and sound judgment to build assessments that help people be understood more completely.
This role requires professional fluency in English and French. English is the primary language of collaboration across Acuity, while French is used as part of the assessment content you’ll help build and review.
This is a fully remote role open to candidates based anywhere in Canada.
Before you apply: Thoughtful use of AI is encouraged. If you use it to support your application, make sure it helps communicate your experience clearly and accurately. The strongest applications are authentic, original, and unmistakably yours.
Every Casper assessment is carefully assembled from a large library of scenarios, questions, and supporting content. Building an assessment isn’t simply a matter of selecting questions. It requires hundreds of thoughtful decisions to ensure the final assessment is balanced, fair, and measures the human skills it’s designed to assess.
That’s where you’ll come in.
Working alongside experienced teammates, researchers, and reviewers, you’ll help transform individual pieces of content into complete admissions assessments. You’ll evaluate language, identify inconsistencies, balance competing considerations, and think carefully about how each decision shapes both the applicant experience and the quality of the assessment.
Some days you’ll refine wording to remove ambiguity. Other days you’ll review how scenarios work together across an entire assessment, identify gaps, improve supporting resources, or prepare new content for future test cycles.
No two days look exactly alike, but almost every day involves asking thoughtful questions, weighing trade-offs, and making decisions where nuance matters.
As Casper continues to grow, you’ll also help improve how we build assessments by exploring new tools, including AI, that allow us to scale without compromising the quality, fairness, and care applicants and institutions expect.
The work you do won’t just shape individual assessments. It will influence how applicants experience Casper, how institutions make admissions decisions, and how we continue to improve the way we build assessments.
Build assessments people trust. Create assessments that are clear, balanced, fair, and grounded in research.
Strengthen how we work. Improve the tools, processes, and ways of working that help us grow without compromising the quality applicants and institutions expect.
Advance the craft of assessment development. Contribute ideas that improve how we compile, review, and continuously refine Casper assessments.
Shape what’s next. Help thoughtfully incorporate new technologies, including AI, while preserving human judgment at the heart of our work.
Every improvement you make, whether it’s refining a single question or strengthening an assessment process, contributes to something much bigger: helping people be understood more completely.
Success in this role isn’t about mastering everything right away. It’s about steadily building the judgment, confidence, and context to make thoughtful decisions that strengthen every assessment you contribute to.
In your first few months, success looks like:
As you grow, success means:
Over time, you’ll develop something that’s difficult to teach but invaluable to the team: the judgment to recognize subtle issues, ask the right questions, and make thoughtful decisions that strengthen both our assessments and the experience of the people who take them.
You’ll join Acuity’s Assessment Content Team, the group responsible for bringing Casper to life, from developing new scenarios to building the final assessments applicants complete.
The work is highly collaborative. Questions are encouraged, feedback is part of everyday work, and it’s common for teammates to think through difficult decisions together. Some of the best ideas begin with, “I’m not sure about this…” or “Can I get another perspective?”
Everyone reviews work, and everyone’s work is reviewed. That’s intentional. It’s how we learn from one another, strengthen our thinking, and ensure every assessment meets the high standards applicants and institutions expect.
You’ll work most closely with teammates who specialize in assessment compilation and review, learning from their experience as you build your own judgment and expertise. Along the way, you’ll also collaborate with:
As you grow in the role, you’ll become an important contributor to the conversations that shape how Casper evolves, not just through the assessments you help build, but through the ideas, questions, and perspectives you bring to the team.
There’s no single career path that leads here.
Some of our team members came from education. Others from curriculum development, editing, assessment, instructional design, content development, or research. What they have in common isn’t a specific job title. It’s the way they approach complex work and the judgment they bring to it. They enjoy untangling difficult questions, looking at problems from different angles, and arriving at well-reasoned decisions.
If you’re excited by the opportunity to help shape how human potential is understood, here’s what we’ve found helps people thrive on this team.
Experience Working with Language.
You’ve built strong written communication skills through professional experience where language mattered. That might have been through teaching, curriculum development, instructional design, assessment, editing, academic publishing, content development, communications, or another role where precision, clarity, and consistency were essential.
You know language isn’t just about sounding good. It’s about communicating ideas clearly and minimizing ambiguity.
Professional Fluency in English and French.
You have professional written fluency in both English and French and enjoy working carefully with language in both. You’re able to recognize nuance, refine wording, and make sound editorial decisions while preserving meaning and intent across each language.
Making Thoughtful Decisions.
You’ve worked in an environment where judgment mattered.
You’re experienced at weighing competing considerations, applying frameworks or guidelines consistently, and making careful decisions where there isn’t always a single obvious answer. You understand that small decisions can have meaningful downstream consequences, and you enjoy thinking through those trade-offs.
Delivering High-Quality, Detail-Oriented Work.
You’ve managed work where accuracy and consistency couldn’t be left to chance.
Whether reviewing complex documents, developing educational materials, editing content, conducting quality assurance, or coordinating detailed projects, you’ve demonstrated the ability to produce reliable, high-quality work while balancing competing priorities and recurring responsibilities.
AI Is Already Part of How You Work.
AI isn’t something you’re curious about trying someday. It’s already part of your day-to-day workflow.
Whether you use ChatGPT, Claude, Gemini, Copilot, or other AI tools, you’re already using them to research, organize information, explore ideas, improve writing, or reduce repetitive work. More importantly, you’ve developed the judgment to know when AI is helping, when it needs direction, and when human thinking needs to lead.
You enjoy exploring new technology, experimenting with better ways of working, and thoughtfully incorporating AI where it genuinely improves the quality of your work.
Experience will help you get started. The way you think will determine how successful you become.
Thoughtful Judgment.
You enjoy working through complex questions where there isn’t always a single right answer. You’re energized by nuance, curious enough to explore different perspectives, and thoughtful enough to resist jumping to easy conclusions. You know when to slow down, ask good questions, and think through the implications before moving forward.
Curiosity.
You naturally investigate inconsistencies, look for patterns, and enjoy understanding why something works before deciding how it could work better. You find satisfaction in uncovering insights, solving complex problems, and continually learning.
Perspective-Taking.
You’re able to step into someone else’s shoes, anticipating how different people might interpret language, experience a scenario, or respond to an assessment. You understand that strong assessment development starts with understanding the people it’s designed for.
Collaboration & Feedback.
You enjoy discussing ideas, giving and receiving feedback, and improving your thinking through conversations with others. You see review as an opportunity to strengthen both the work and the people behind it.
Organization & Reliability.
You’re able to manage recurring work, balance multiple priorities, and consistently follow through on commitments. People know they can count on you to deliver consistently high-quality work.
Adaptability.
You enjoy learning, evolving, and improving the way you work. As priorities shift, processes change, and new challenges emerge, you’re quick to adapt, open to new ideas, and motivated by finding better ways to move forward.
We know there are many ways to develop the skills this role requires, and we know great candidates don’t always meet every bullet point in a job posting.
If your experience looks a little different but you believe your judgment, curiosity, and approach to solving complex problems would help you succeed here, we’d encourage you to apply.
We also know that better assessments are built by teams with diverse perspectives and lived experiences. Whether that’s through your cultural background, language skills, professional experience, or the unique perspective you bring to your work, we’d love to learn more about what you could add to our team.
We review every application carefully. Whether you apply directly, are referred, or connect through a recruiter or hiring manager, you’ll receive equal consideration.
We don’t use AI to evaluate applications, though you may be automatically screened out if you don’t meet baseline requirements (e.g. Canadian residency and valid work authorization). In some interviews, AI may help with note-taking, but all evaluations and decisions are made by real humans.
Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you.
Steps in the Process
Our hiring process typically takes 2–4 weeks from initial conversation to final decision.
We’re a remote-first team of 135+ people who care deeply about our work and about each other.
Our culture is intentionally designed. As we’ve grown, we’ve made deliberate choices about how we work together, prioritizing trust, flexibility, and a sustainable pace so people can do meaningful work over the long term.
That commitment has been recognized externally. Acuity Insights has been named one of Canada’s Top Small & Medium Employers for the second consecutive year, reflecting our focus on building a strong, people-first environment.
Day to day, that shows up in how we collaborate:
As we continue to grow, we’re focused on maintaining that balance, building a company where people can do their best work and grow over time, without losing what makes the environment feel human.
Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development.
Our work is grounded in a simple idea: that people are more than their grades, and that potential can be understood and developed, not just measured.
Our Casper situational judgment test (SJT), created by researchers at McMaster University, has been completed by over 1 million applicants and is one of the most widely used open-response SJTs in higher education, backed by nearly 20 years of research.
Today, we are evolving our products to better connect assessment, insight, and development, helping institutions not just identify potential, but actively support its growth over time. As part of that evolution, we’re increasingly building toward a more connected ecosystem across assessment, education, and learner development. While teams remain focused on their individual products, we’re creating stronger connections across our platform to deliver more cohesive experiences for institutions and learners.
"},{"title":"Senior Admissions Test Content Specialist (Casper) - English & French","shortcode":"1B66603047","code":"","employment_type":"Full-time","telecommuting":true,"department":"Operations - Assessment Content","url":"https://apply.workable.com/j/1B66603047","shortlink":"https://apply.workable.com/j/1B66603047","application_url":"https://apply.workable.com/j/1B66603047/apply","published_on":"2026-08-12","created_at":"2026-08-12","country":"Canada","city":"Ottawa","state":"Ontario","education":"","experience":"Mid-Senior level","function":"","industry":"Higher Education","locations":[{"country":"Canada","countryCode":"CA","city":"Ottawa","region":"Ontario","hidden":false}],"description":"Help shape how human potential is understood.
If you’re the kind of person who enjoys untangling complexity, spotting subtle patterns, and asking thoughtful questions before settling on an answer, this might be the role you’ve been looking for.
Traditional admissions measures do a good job of assessing academic achievement, but they don’t tell the whole story. People are more than their grades. Human skills like empathy, ethics, communication, resilience, and collaboration matter too, especially for the professionals our communities rely on every day.
Casper helps higher education programs better understand applicants’ human skills, giving them a more complete picture of each person’s potential.
As a Senior Admissions Test Content Specialist, you’ll play an important role in making that possible. Working alongside researchers, assessment specialists, and fellow content experts, you’ll help build the assessments that applicants complete and institutions rely on to make admissions decisions. You’ll use language, critical thinking, and judgment to ensure every assessment is clear, balanced, fair, and ready for use in high-stakes admissions decisions.
Beyond writing and reviewing assessment content, you’ll own recurring content workflows that keep our assessments accurate, consistent, and ready for use. You’ll coordinate review cycles, bring together perspectives from multiple contributors, and make decisions that balance evidence, quality, and fairness.
This isn’t traditional content writing. It’s collaborative work that blends language, analytical thinking, and sound judgment to build assessments that help people be understood more completely.
This role requires professional fluency in English and French. English is the primary language of collaboration across Acuity, while French is used as part of the assessment content you’ll help build and review.
This is a fully remote role open to candidates based anywhere in Canada.
Before you apply: Thoughtful use of AI is encouraged. If you use it to support your application, make sure it helps communicate your experience clearly and accurately. The strongest applications are authentic, original, and unmistakably yours.
Every Casper assessment is carefully assembled from a large library of scenarios, questions, and supporting content. Building an assessment isn’t simply a matter of selecting questions. It requires hundreds of thoughtful decisions to ensure the final assessment is balanced, fair, and measures the human skills it’s designed to assess.
That’s where you’ll come in.
Working alongside experienced teammates, researchers, and reviewers, you’ll help transform individual pieces of content into complete admissions assessments. You’ll evaluate language, identify inconsistencies, balance competing considerations, and think carefully about how each decision shapes both the applicant experience and the quality of the assessment.
Some days you’ll refine wording to remove ambiguity. Other days you’ll review how scenarios work together across an entire assessment, identify gaps, improve supporting resources, or prepare new content for future test cycles.
No two days look exactly alike, but almost every day involves asking thoughtful questions, weighing trade-offs, and making decisions where nuance matters.
As Casper continues to grow, you’ll also help improve how we build assessments by exploring new tools, including AI, that allow us to scale without compromising the quality, fairness, and care applicants and institutions expect.
The work you do won’t just shape individual assessments. It will influence how applicants experience Casper, how institutions make admissions decisions, and how we continue to improve the way we build assessments.
Build assessments people trust. Create assessments that are clear, balanced, fair, and grounded in research.
Strengthen how we work. Improve the tools, processes, and ways of working that help us grow without compromising the quality applicants and institutions expect.
Advance the craft of assessment development. Contribute ideas that improve how we compile, review, and continuously refine Casper assessments.
Shape what’s next. Help thoughtfully incorporate new technologies, including AI, while preserving human judgment at the heart of our work.
Every improvement you make, whether it’s refining a single question or strengthening an assessment process, contributes to something much bigger: helping people be understood more completely.
Success in this role isn’t about mastering everything right away. It’s about steadily building the judgment, confidence, and context to make thoughtful decisions that strengthen every assessment you contribute to.
In your first few months, success looks like:
As you grow, success means:
Over time, you’ll develop something that’s difficult to teach but invaluable to the team: the judgment to recognize subtle issues, ask the right questions, and make thoughtful decisions that strengthen both our assessments and the experience of the people who take them.
You’ll join Acuity’s Assessment Content Team, the group responsible for bringing Casper to life, from developing new scenarios to building the final assessments applicants complete.
The work is highly collaborative. Questions are encouraged, feedback is part of everyday work, and it’s common for teammates to think through difficult decisions together. Some of the best ideas begin with, “I’m not sure about this…” or “Can I get another perspective?”
Everyone reviews work, and everyone’s work is reviewed. That’s intentional. It’s how we learn from one another, strengthen our thinking, and ensure every assessment meets the high standards applicants and institutions expect.
You’ll work most closely with teammates who specialize in assessment compilation and review, learning from their experience as you build your own judgment and expertise. Along the way, you’ll also collaborate with:
As you grow in the role, you’ll become an important contributor to the conversations that shape how Casper evolves, not just through the assessments you help build, but through the ideas, questions, and perspectives you bring to the team.
There’s no single career path that leads here.
Some of our team members came from education. Others from curriculum development, editing, assessment, instructional design, content development, or research. What they have in common isn’t a specific job title. It’s the way they approach complex work and the judgment they bring to it. They enjoy untangling difficult questions, looking at problems from different angles, and arriving at well-reasoned decisions.
If you’re excited by the opportunity to help shape how human potential is understood, here’s what we’ve found helps people thrive on this team.
Experience Working with Language.
You’ve built strong written communication skills through professional experience where language mattered. That might have been through teaching, curriculum development, instructional design, assessment, editing, academic publishing, content development, communications, or another role where precision, clarity, and consistency were essential.
You know language isn’t just about sounding good. It’s about communicating ideas clearly and minimizing ambiguity.
Professional Fluency in English and French.
You have professional written fluency in both English and French and enjoy working carefully with language in both. You’re able to recognize nuance, refine wording, and make sound editorial decisions while preserving meaning and intent across each language.
Making Thoughtful Decisions.
You’ve worked in an environment where judgment mattered.
You’re experienced at weighing competing considerations, applying frameworks or guidelines consistently, and making careful decisions where there isn’t always a single obvious answer. You understand that small decisions can have meaningful downstream consequences, and you enjoy thinking through those trade-offs.
Delivering High-Quality, Detail-Oriented Work.
You’ve managed work where accuracy and consistency couldn’t be left to chance.
Whether reviewing complex documents, developing educational materials, editing content, conducting quality assurance, or coordinating detailed projects, you’ve demonstrated the ability to produce reliable, high-quality work while balancing competing priorities and recurring responsibilities.
AI Is Already Part of How You Work.
AI isn’t something you’re curious about trying someday. It’s already part of your day-to-day workflow.
Whether you use ChatGPT, Claude, Gemini, Copilot, or other AI tools, you’re already using them to research, organize information, explore ideas, improve writing, or reduce repetitive work. More importantly, you’ve developed the judgment to know when AI is helping, when it needs direction, and when human thinking needs to lead.
You enjoy exploring new technology, experimenting with better ways of working, and thoughtfully incorporating AI where it genuinely improves the quality of your work.
Experience will help you get started. The way you think will determine how successful you become.
Thoughtful Judgment.
You enjoy working through complex questions where there isn’t always a single right answer. You’re energized by nuance, curious enough to explore different perspectives, and thoughtful enough to resist jumping to easy conclusions. You know when to slow down, ask good questions, and think through the implications before moving forward.
Curiosity.
You naturally investigate inconsistencies, look for patterns, and enjoy understanding why something works before deciding how it could work better. You find satisfaction in uncovering insights, solving complex problems, and continually learning.
Perspective-Taking.
You’re able to step into someone else’s shoes, anticipating how different people might interpret language, experience a scenario, or respond to an assessment. You understand that strong assessment development starts with understanding the people it’s designed for.
Collaboration & Feedback.
You enjoy discussing ideas, giving and receiving feedback, and improving your thinking through conversations with others. You see review as an opportunity to strengthen both the work and the people behind it.
Organization & Reliability.
You’re able to manage recurring work, balance multiple priorities, and consistently follow through on commitments. People know they can count on you to deliver consistently high-quality work.
Adaptability.
You enjoy learning, evolving, and improving the way you work. As priorities shift, processes change, and new challenges emerge, you’re quick to adapt, open to new ideas, and motivated by finding better ways to move forward.
We know there are many ways to develop the skills this role requires, and we know great candidates don’t always meet every bullet point in a job posting.
If your experience looks a little different but you believe your judgment, curiosity, and approach to solving complex problems would help you succeed here, we’d encourage you to apply.
We also know that better assessments are built by teams with diverse perspectives and lived experiences. Whether that’s through your cultural background, language skills, professional experience, or the unique perspective you bring to your work, we’d love to learn more about what you could add to our team.
We review every application carefully. Whether you apply directly, are referred, or connect through a recruiter or hiring manager, you’ll receive equal consideration.
We don’t use AI to evaluate applications, though you may be automatically screened out if you don’t meet baseline requirements (e.g. Canadian residency and valid work authorization). In some interviews, AI may help with note-taking, but all evaluations and decisions are made by real humans.
Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you.
Steps in the Process
Our hiring process typically takes 2–4 weeks from initial conversation to final decision.
We’re a remote-first team of 135+ people who care deeply about our work and about each other.
Our culture is intentionally designed. As we’ve grown, we’ve made deliberate choices about how we work together, prioritizing trust, flexibility, and a sustainable pace so people can do meaningful work over the long term.
That commitment has been recognized externally. Acuity Insights has been named one of Canada’s Top Small & Medium Employers for the second consecutive year, reflecting our focus on building a strong, people-first environment.
Day to day, that shows up in how we collaborate:
As we continue to grow, we’re focused on maintaining that balance, building a company where people can do their best work and grow over time, without losing what makes the environment feel human.
Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development.
Our work is grounded in a simple idea: that people are more than their grades, and that potential can be understood and developed, not just measured.
Our Casper situational judgment test (SJT), created by researchers at McMaster University, has been completed by over 1 million applicants and is one of the most widely used open-response SJTs in higher education, backed by nearly 20 years of research.
Today, we are evolving our products to better connect assessment, insight, and development, helping institutions not just identify potential, but actively support its growth over time. As part of that evolution, we’re increasingly building toward a more connected ecosystem across assessment, education, and learner development. While teams remain focused on their individual products, we’re creating stronger connections across our platform to deliver more cohesive experiences for institutions and learners.
"},{"title":"Senior Admissions Test Content Specialist (Casper) - English & French","shortcode":"1B66603047","code":"","employment_type":"Full-time","telecommuting":true,"department":"Operations - Assessment Content","url":"https://apply.workable.com/j/1B66603047","shortlink":"https://apply.workable.com/j/1B66603047","application_url":"https://apply.workable.com/j/1B66603047/apply","published_on":"2026-08-12","created_at":"2026-08-12","country":"Canada","city":"Toronto","state":"Ontario","education":"","experience":"Mid-Senior level","function":"","industry":"Higher Education","locations":[{"country":"Canada","countryCode":"CA","city":"Toronto","region":"Ontario","hidden":false}],"description":"Help shape how human potential is understood.
If you’re the kind of person who enjoys untangling complexity, spotting subtle patterns, and asking thoughtful questions before settling on an answer, this might be the role you’ve been looking for.
Traditional admissions measures do a good job of assessing academic achievement, but they don’t tell the whole story. People are more than their grades. Human skills like empathy, ethics, communication, resilience, and collaboration matter too, especially for the professionals our communities rely on every day.
Casper helps higher education programs better understand applicants’ human skills, giving them a more complete picture of each person’s potential.
As a Senior Admissions Test Content Specialist, you’ll play an important role in making that possible. Working alongside researchers, assessment specialists, and fellow content experts, you’ll help build the assessments that applicants complete and institutions rely on to make admissions decisions. You’ll use language, critical thinking, and judgment to ensure every assessment is clear, balanced, fair, and ready for use in high-stakes admissions decisions.
Beyond writing and reviewing assessment content, you’ll own recurring content workflows that keep our assessments accurate, consistent, and ready for use. You’ll coordinate review cycles, bring together perspectives from multiple contributors, and make decisions that balance evidence, quality, and fairness.
This isn’t traditional content writing. It’s collaborative work that blends language, analytical thinking, and sound judgment to build assessments that help people be understood more completely.
This role requires professional fluency in English and French. English is the primary language of collaboration across Acuity, while French is used as part of the assessment content you’ll help build and review.
This is a fully remote role open to candidates based anywhere in Canada.
Before you apply: Thoughtful use of AI is encouraged. If you use it to support your application, make sure it helps communicate your experience clearly and accurately. The strongest applications are authentic, original, and unmistakably yours.
Every Casper assessment is carefully assembled from a large library of scenarios, questions, and supporting content. Building an assessment isn’t simply a matter of selecting questions. It requires hundreds of thoughtful decisions to ensure the final assessment is balanced, fair, and measures the human skills it’s designed to assess.
That’s where you’ll come in.
Working alongside experienced teammates, researchers, and reviewers, you’ll help transform individual pieces of content into complete admissions assessments. You’ll evaluate language, identify inconsistencies, balance competing considerations, and think carefully about how each decision shapes both the applicant experience and the quality of the assessment.
Some days you’ll refine wording to remove ambiguity. Other days you’ll review how scenarios work together across an entire assessment, identify gaps, improve supporting resources, or prepare new content for future test cycles.
No two days look exactly alike, but almost every day involves asking thoughtful questions, weighing trade-offs, and making decisions where nuance matters.
As Casper continues to grow, you’ll also help improve how we build assessments by exploring new tools, including AI, that allow us to scale without compromising the quality, fairness, and care applicants and institutions expect.
The work you do won’t just shape individual assessments. It will influence how applicants experience Casper, how institutions make admissions decisions, and how we continue to improve the way we build assessments.
Build assessments people trust. Create assessments that are clear, balanced, fair, and grounded in research.
Strengthen how we work. Improve the tools, processes, and ways of working that help us grow without compromising the quality applicants and institutions expect.
Advance the craft of assessment development. Contribute ideas that improve how we compile, review, and continuously refine Casper assessments.
Shape what’s next. Help thoughtfully incorporate new technologies, including AI, while preserving human judgment at the heart of our work.
Every improvement you make, whether it’s refining a single question or strengthening an assessment process, contributes to something much bigger: helping people be understood more completely.
Success in this role isn’t about mastering everything right away. It’s about steadily building the judgment, confidence, and context to make thoughtful decisions that strengthen every assessment you contribute to.
In your first few months, success looks like:
As you grow, success means:
Over time, you’ll develop something that’s difficult to teach but invaluable to the team: the judgment to recognize subtle issues, ask the right questions, and make thoughtful decisions that strengthen both our assessments and the experience of the people who take them.
You’ll join Acuity’s Assessment Content Team, the group responsible for bringing Casper to life, from developing new scenarios to building the final assessments applicants complete.
The work is highly collaborative. Questions are encouraged, feedback is part of everyday work, and it’s common for teammates to think through difficult decisions together. Some of the best ideas begin with, “I’m not sure about this…” or “Can I get another perspective?”
Everyone reviews work, and everyone’s work is reviewed. That’s intentional. It’s how we learn from one another, strengthen our thinking, and ensure every assessment meets the high standards applicants and institutions expect.
You’ll work most closely with teammates who specialize in assessment compilation and review, learning from their experience as you build your own judgment and expertise. Along the way, you’ll also collaborate with:
As you grow in the role, you’ll become an important contributor to the conversations that shape how Casper evolves, not just through the assessments you help build, but through the ideas, questions, and perspectives you bring to the team.
There’s no single career path that leads here.
Some of our team members came from education. Others from curriculum development, editing, assessment, instructional design, content development, or research. What they have in common isn’t a specific job title. It’s the way they approach complex work and the judgment they bring to it. They enjoy untangling difficult questions, looking at problems from different angles, and arriving at well-reasoned decisions.
If you’re excited by the opportunity to help shape how human potential is understood, here’s what we’ve found helps people thrive on this team.
Experience Working with Language.
You’ve built strong written communication skills through professional experience where language mattered. That might have been through teaching, curriculum development, instructional design, assessment, editing, academic publishing, content development, communications, or another role where precision, clarity, and consistency were essential.
You know language isn’t just about sounding good. It’s about communicating ideas clearly and minimizing ambiguity.
Professional Fluency in English and French.
You have professional written fluency in both English and French and enjoy working carefully with language in both. You’re able to recognize nuance, refine wording, and make sound editorial decisions while preserving meaning and intent across each language.
Making Thoughtful Decisions.
You’ve worked in an environment where judgment mattered.
You’re experienced at weighing competing considerations, applying frameworks or guidelines consistently, and making careful decisions where there isn’t always a single obvious answer. You understand that small decisions can have meaningful downstream consequences, and you enjoy thinking through those trade-offs.
Delivering High-Quality, Detail-Oriented Work.
You’ve managed work where accuracy and consistency couldn’t be left to chance.
Whether reviewing complex documents, developing educational materials, editing content, conducting quality assurance, or coordinating detailed projects, you’ve demonstrated the ability to produce reliable, high-quality work while balancing competing priorities and recurring responsibilities.
AI Is Already Part of How You Work.
AI isn’t something you’re curious about trying someday. It’s already part of your day-to-day workflow.
Whether you use ChatGPT, Claude, Gemini, Copilot, or other AI tools, you’re already using them to research, organize information, explore ideas, improve writing, or reduce repetitive work. More importantly, you’ve developed the judgment to know when AI is helping, when it needs direction, and when human thinking needs to lead.
You enjoy exploring new technology, experimenting with better ways of working, and thoughtfully incorporating AI where it genuinely improves the quality of your work.
Experience will help you get started. The way you think will determine how successful you become.
Thoughtful Judgment.
You enjoy working through complex questions where there isn’t always a single right answer. You’re energized by nuance, curious enough to explore different perspectives, and thoughtful enough to resist jumping to easy conclusions. You know when to slow down, ask good questions, and think through the implications before moving forward.
Curiosity.
You naturally investigate inconsistencies, look for patterns, and enjoy understanding why something works before deciding how it could work better. You find satisfaction in uncovering insights, solving complex problems, and continually learning.
Perspective-Taking.
You’re able to step into someone else’s shoes, anticipating how different people might interpret language, experience a scenario, or respond to an assessment. You understand that strong assessment development starts with understanding the people it’s designed for.
Collaboration & Feedback.
You enjoy discussing ideas, giving and receiving feedback, and improving your thinking through conversations with others. You see review as an opportunity to strengthen both the work and the people behind it.
Organization & Reliability.
You’re able to manage recurring work, balance multiple priorities, and consistently follow through on commitments. People know they can count on you to deliver consistently high-quality work.
Adaptability.
You enjoy learning, evolving, and improving the way you work. As priorities shift, processes change, and new challenges emerge, you’re quick to adapt, open to new ideas, and motivated by finding better ways to move forward.
We know there are many ways to develop the skills this role requires, and we know great candidates don’t always meet every bullet point in a job posting.
If your experience looks a little different but you believe your judgment, curiosity, and approach to solving complex problems would help you succeed here, we’d encourage you to apply.
We also know that better assessments are built by teams with diverse perspectives and lived experiences. Whether that’s through your cultural background, language skills, professional experience, or the unique perspective you bring to your work, we’d love to learn more about what you could add to our team.
We review every application carefully. Whether you apply directly, are referred, or connect through a recruiter or hiring manager, you’ll receive equal consideration.
We don’t use AI to evaluate applications, though you may be automatically screened out if you don’t meet baseline requirements (e.g. Canadian residency and valid work authorization). In some interviews, AI may help with note-taking, but all evaluations and decisions are made by real humans.
Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you.
Steps in the Process
Our hiring process typically takes 2–4 weeks from initial conversation to final decision.
We’re a remote-first team of 135+ people who care deeply about our work and about each other.
Our culture is intentionally designed. As we’ve grown, we’ve made deliberate choices about how we work together, prioritizing trust, flexibility, and a sustainable pace so people can do meaningful work over the long term.
That commitment has been recognized externally. Acuity Insights has been named one of Canada’s Top Small & Medium Employers for the second consecutive year, reflecting our focus on building a strong, people-first environment.
Day to day, that shows up in how we collaborate:
As we continue to grow, we’re focused on maintaining that balance, building a company where people can do their best work and grow over time, without losing what makes the environment feel human.
Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development.
Our work is grounded in a simple idea: that people are more than their grades, and that potential can be understood and developed, not just measured.
Our Casper situational judgment test (SJT), created by researchers at McMaster University, has been completed by over 1 million applicants and is one of the most widely used open-response SJTs in higher education, backed by nearly 20 years of research.
Today, we are evolving our products to better connect assessment, insight, and development, helping institutions not just identify potential, but actively support its growth over time. As part of that evolution, we’re increasingly building toward a more connected ecosystem across assessment, education, and learner development. While teams remain focused on their individual products, we’re creating stronger connections across our platform to deliver more cohesive experiences for institutions and learners.
"},{"title":"Strategic Customer Success Manager, Australia & New Zealand","shortcode":"224E48FFDB","code":"","employment_type":"Full-time","telecommuting":true,"department":"Growth","url":"https://apply.workable.com/j/224E48FFDB","shortlink":"https://apply.workable.com/j/224E48FFDB","application_url":"https://apply.workable.com/j/224E48FFDB/apply","published_on":"2026-09-01","created_at":"2026-09-01","country":"Australia","city":"Melbourne","state":"Victoria","education":"","experience":"Mid-Senior level","function":"Consulting","industry":"Higher Education","locations":[{"country":"Australia","countryCode":"AU","city":"Melbourne","region":"Victoria","hidden":false}],"description":"Shape Customer Success in a higher education market with momentum.
Some Customer Success roles ask you to step into a well-established portfolio and follow a proven playbook.
This one gives you more room to shape what comes next.
You’ll take ownership of a growing portfolio of university partners across Australia and New Zealand, helping them get meaningful value from Acuity’s products, data, research, and insights.
That includes Casper, our established situational judgment assessment used by higher education institutions around the world, alongside newer products and capabilities we’re beginning to bring to market. As our portfolio grows, you’ll help partners understand what’s possible, connect their needs to the right solutions, and identify where those partnerships can deepen over time.
You’ll also have the opportunity to extend your impact beyond your customer portfolio, helping build our regional presence while growing the business already there.
You’ll spend time with partners in person. Build relationships across institutions and the broader higher education community. Represent Acuity at conferences and industry events. Bring local insight and perspective into a Canadian-founded company growing internationally. And help shape how we support and grow a market that already has strong momentum, but is still early in its potential.
This is a role for someone who likes to think strategically and stay close to the work. Someone who can build credibility with senior stakeholders, spot opportunities in relationships, and create momentum without waiting for a perfectly established playbook.
If you know the Australian higher education landscape, enjoy the autonomy of owning your work, and want the chance to leave a visible mark on how a market develops, this could be a particularly interesting next chapter.
This is a fully remote role open to candidates based in Australia, with regular travel to meet customers and participate in industry events across the region.
Before you apply: Thoughtful use of AI is encouraged. If you use it to support your application, please make sure it helps communicate your experience clearly and accurately. Authenticity and originality will help you stand out.
At the heart of this role is owning and growing strong, strategic customer relationships across Australia and New Zealand.
You’ll:
Partnerships that deepen over time.
Our strongest customer relationships go beyond successful adoption. They’re built on trust, shared understanding, and meaningful outcomes. You’ll help create the conditions for those partnerships to last, deepen, and open new possibilities over time.
Growth built on trust.
Some of our strongest growth in the region has come through advocacy, referrals, and word of mouth. You’ll help turn great customer relationships into greater adoption, new use cases, introductions across institutions, and opportunities to support more of the higher education community.
A stronger local presence.
Having someone on the ground changes what’s possible. Partners can see and spend time with us more easily, Acuity can participate more actively in the higher education community, and our investment in the region becomes increasingly visible.
Acuity getting smarter about the region.
Being close to the market means seeing things others might miss: what partners are talking about, how institutions are changing, where new needs are emerging, and the important differences between Australia and New Zealand. Your perspective will help shape how we support customers, evolve our approach, and decide where to invest.
Strong partnerships creating new possibilities.
By helping partners get more value from Acuity, deepening relationships across their institutions, and understanding where their needs are evolving, you’ll help create opportunities for those partnerships to grow over time.
Within your first year, we’d hope to see:
Partners who trust you and value your perspective. You understand their world, know the people who matter, and have built relationships that go beyond regular check-ins. Customers see you as someone who can help them think through challenges, opportunities, and what comes next.
A healthy, growing portfolio. Your customers are realising meaningful value, risks are surfaced and addressed early, and you’re creating the conditions for strong retention, deeper adoption, and expansion over time.
A meaningful presence in the region. You’ve met our partners in person, built connections across the higher education community, and become a familiar and credible face for Acuity in Australia and New Zealand.
Growth emerging from strong relationships. You’re spotting opportunities within and beyond your portfolio, generating introductions and referrals, and working with the Go-To-Market team to turn the right opportunities into something more.
A stronger foundation for what comes next. You’re bringing useful market insight back into Acuity, advocating for what the region needs, and helping us learn what works so we can make better decisions about how we support customers and grow our presence over time.
You’ll be part of our Customer Success team, reporting to our Senior Manager, Customer Success and working alongside CSMs who support university partners across Acuity.
You’ll partner closely with our Go-To-Market team as you identify opportunities within existing relationships, develop referrals and new connections, and help turn regional insight into new business. You’ll also work across Product, Research, Marketing, Support, and other teams to bring the right expertise and resources to our partners when they need it.
Because you’ll be based in Australia while many of your colleagues are in Canada and Europe, you’ll often be the person closest to what’s happening in the market. We’ll rely on you not just to share what you’re seeing, but to advocate for what your customers and the region need.
That could mean bringing a Research expert into an important customer conversation, making the case for locally relevant Marketing support, connecting Product to an emerging customer need, or asking Growth to lean into an opportunity you’re seeing.
You won’t be expected to have every answer or do everything yourself. There’s plenty of expertise to draw on across Acuity. But you’ll need to be proactive and persistent about accessing it: ask questions, make clear asks, follow up, and keep the right things moving even when the people or resources you need are on the other side of the world.
Part of your role will be connecting those worlds: bringing local context into Acuity, bringing Acuity’s expertise to the region, and making sure Australia and New Zealand have a strong voice as our presence there grows.
Success in this role is as much about how you operate as what you know. You’ll bring the judgment, curiosity, relationship skills, and ownership we look for in great Customer Success, along with the resourcefulness and resilience to help build our presence in the region.
You’re likely to thrive here if you:
Experience with admissions, assessment, education technology, health sciences, or the systems and organisations that support Australian higher education would be particularly valuable, but isn’t essential.
Our Australian team members are employed through our Employer of Record, Deel, with access to Acuity benefits and programs alongside Australian employment entitlements.
Transparent compensation. A base salary of $115,000–$126,000 AUD, plus a $10,000 AUD annual retention bonus and additional incentives when customer referrals lead to new business. A 12% employer superannuation contribution is provided through Deel.
Learning that grows with you. $3,000 AUD annually for professional and personal development.
Shared success. Eligibility to participate in Acuity Insights’ Employee Share Option Plan, with grants based on role and level.
Time to rest and reset. In addition to your annual leave entitlement, there’s flexibility to take additional time off when you need it, plus monthly Acuity Days and a two-week company-wide closure each December.
Health and wellbeing. Access to private health insurance or an allowance to support mental health and wellbeing. Specific availability and terms will be confirmed during the offer and Deel onboarding process.
Remote-first work. Work remotely from Australia, with company-provided tools and hardware and up to $150 AUD per month toward a co-working space where needed.
Acuity is a Canadian-founded, remote-first company, with many of your colleagues based in North America and Europe. Some flexibility to start earlier or finish later on occasion will create overlap for team meetings and collaboration, and we’ll be thoughtful about making that sustainable.
We review every application carefully and don’t use AI to evaluate candidates. Our interviews are two-way conversations designed to help us understand your experience and goals, while giving you plenty of opportunity to understand the role, team, and Acuity.
Our process typically takes 2–4 weeks and includes an intro conversation with Talent, a conversation with the hiring manager, and conversations with future collaborators across Customer Success and Go-To-Market. If it’s a match, we’ll move to reference checks and a formal offer.
We’re a remote-first team of 140+ people, built around trust, autonomy, flexibility, and a sustainable pace. We work thoughtfully across a distributed team, creating space for deep work alongside intentional connection.
Acuity Insights has been named one of Canada’s Top Small & Medium Employers for the second consecutive year, reflecting our commitment to building an environment where people can do meaningful work and grow over time.
Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development.
Our work is grounded in a simple idea: people are more than their grades, and potential can be understood and developed, not just measured. Our Casper situational judgment assessment has been completed by over 1 million applicants and is backed by nearly 20 years of research.
Today, we’re evolving our products to better connect assessment, insight, and development, helping institutions identify potential and support its growth over time.
"},{"title":"Strategic Customer Success Manager, Australia & New Zealand","shortcode":"224E48FFDB","code":"","employment_type":"Full-time","telecommuting":true,"department":"Growth","url":"https://apply.workable.com/j/224E48FFDB","shortlink":"https://apply.workable.com/j/224E48FFDB","application_url":"https://apply.workable.com/j/224E48FFDB/apply","published_on":"2026-09-01","created_at":"2026-09-01","country":"Australia","city":"Sydney","state":"New South Wales","education":"","experience":"Mid-Senior level","function":"Consulting","industry":"Higher Education","locations":[{"country":"Australia","countryCode":"AU","city":"Sydney","region":"New South Wales","hidden":false}],"description":"Shape Customer Success in a higher education market with momentum.
Some Customer Success roles ask you to step into a well-established portfolio and follow a proven playbook.
This one gives you more room to shape what comes next.
You’ll take ownership of a growing portfolio of university partners across Australia and New Zealand, helping them get meaningful value from Acuity’s products, data, research, and insights.
That includes Casper, our established situational judgment assessment used by higher education institutions around the world, alongside newer products and capabilities we’re beginning to bring to market. As our portfolio grows, you’ll help partners understand what’s possible, connect their needs to the right solutions, and identify where those partnerships can deepen over time.
You’ll also have the opportunity to extend your impact beyond your customer portfolio, helping build our regional presence while growing the business already there.
You’ll spend time with partners in person. Build relationships across institutions and the broader higher education community. Represent Acuity at conferences and industry events. Bring local insight and perspective into a Canadian-founded company growing internationally. And help shape how we support and grow a market that already has strong momentum, but is still early in its potential.
This is a role for someone who likes to think strategically and stay close to the work. Someone who can build credibility with senior stakeholders, spot opportunities in relationships, and create momentum without waiting for a perfectly established playbook.
If you know the Australian higher education landscape, enjoy the autonomy of owning your work, and want the chance to leave a visible mark on how a market develops, this could be a particularly interesting next chapter.
This is a fully remote role open to candidates based in Australia, with regular travel to meet customers and participate in industry events across the region.
Before you apply: Thoughtful use of AI is encouraged. If you use it to support your application, please make sure it helps communicate your experience clearly and accurately. Authenticity and originality will help you stand out.
At the heart of this role is owning and growing strong, strategic customer relationships across Australia and New Zealand.
You’ll:
Partnerships that deepen over time.
Our strongest customer relationships go beyond successful adoption. They’re built on trust, shared understanding, and meaningful outcomes. You’ll help create the conditions for those partnerships to last, deepen, and open new possibilities over time.
Growth built on trust.
Some of our strongest growth in the region has come through advocacy, referrals, and word of mouth. You’ll help turn great customer relationships into greater adoption, new use cases, introductions across institutions, and opportunities to support more of the higher education community.
A stronger local presence.
Having someone on the ground changes what’s possible. Partners can see and spend time with us more easily, Acuity can participate more actively in the higher education community, and our investment in the region becomes increasingly visible.
Acuity getting smarter about the region.
Being close to the market means seeing things others might miss: what partners are talking about, how institutions are changing, where new needs are emerging, and the important differences between Australia and New Zealand. Your perspective will help shape how we support customers, evolve our approach, and decide where to invest.
Strong partnerships creating new possibilities.
By helping partners get more value from Acuity, deepening relationships across their institutions, and understanding where their needs are evolving, you’ll help create opportunities for those partnerships to grow over time.
Within your first year, we’d hope to see:
Partners who trust you and value your perspective. You understand their world, know the people who matter, and have built relationships that go beyond regular check-ins. Customers see you as someone who can help them think through challenges, opportunities, and what comes next.
A healthy, growing portfolio. Your customers are realising meaningful value, risks are surfaced and addressed early, and you’re creating the conditions for strong retention, deeper adoption, and expansion over time.
A meaningful presence in the region. You’ve met our partners in person, built connections across the higher education community, and become a familiar and credible face for Acuity in Australia and New Zealand.
Growth emerging from strong relationships. You’re spotting opportunities within and beyond your portfolio, generating introductions and referrals, and working with the Go-To-Market team to turn the right opportunities into something more.
A stronger foundation for what comes next. You’re bringing useful market insight back into Acuity, advocating for what the region needs, and helping us learn what works so we can make better decisions about how we support customers and grow our presence over time.
You’ll be part of our Customer Success team, reporting to our Senior Manager, Customer Success and working alongside CSMs who support university partners across Acuity.
You’ll partner closely with our Go-To-Market team as you identify opportunities within existing relationships, develop referrals and new connections, and help turn regional insight into new business. You’ll also work across Product, Research, Marketing, Support, and other teams to bring the right expertise and resources to our partners when they need it.
Because you’ll be based in Australia while many of your colleagues are in Canada and Europe, you’ll often be the person closest to what’s happening in the market. We’ll rely on you not just to share what you’re seeing, but to advocate for what your customers and the region need.
That could mean bringing a Research expert into an important customer conversation, making the case for locally relevant Marketing support, connecting Product to an emerging customer need, or asking Growth to lean into an opportunity you’re seeing.
You won’t be expected to have every answer or do everything yourself. There’s plenty of expertise to draw on across Acuity. But you’ll need to be proactive and persistent about accessing it: ask questions, make clear asks, follow up, and keep the right things moving even when the people or resources you need are on the other side of the world.
Part of your role will be connecting those worlds: bringing local context into Acuity, bringing Acuity’s expertise to the region, and making sure Australia and New Zealand have a strong voice as our presence there grows.
Success in this role is as much about how you operate as what you know. You’ll bring the judgment, curiosity, relationship skills, and ownership we look for in great Customer Success, along with the resourcefulness and resilience to help build our presence in the region.
You’re likely to thrive here if you:
Experience with admissions, assessment, education technology, health sciences, or the systems and organisations that support Australian higher education would be particularly valuable, but isn’t essential.
Our Australian team members are employed through our Employer of Record, Deel, with access to Acuity benefits and programs alongside Australian employment entitlements.
Transparent compensation. A base salary of $115,000–$126,000 AUD, plus a $10,000 AUD annual retention bonus and additional incentives when customer referrals lead to new business. A 12% employer superannuation contribution is provided through Deel.
Learning that grows with you. $3,000 AUD annually for professional and personal development.
Shared success. Eligibility to participate in Acuity Insights’ Employee Share Option Plan, with grants based on role and level.
Time to rest and reset. In addition to your annual leave entitlement, there’s flexibility to take additional time off when you need it, plus monthly Acuity Days and a two-week company-wide closure each December.
Health and wellbeing. Access to private health insurance or an allowance to support mental health and wellbeing. Specific availability and terms will be confirmed during the offer and Deel onboarding process.
Remote-first work. Work remotely from Australia, with company-provided tools and hardware and up to $150 AUD per month toward a co-working space where needed.
Acuity is a Canadian-founded, remote-first company, with many of your colleagues based in North America and Europe. Some flexibility to start earlier or finish later on occasion will create overlap for team meetings and collaboration, and we’ll be thoughtful about making that sustainable.
We review every application carefully and don’t use AI to evaluate candidates. Our interviews are two-way conversations designed to help us understand your experience and goals, while giving you plenty of opportunity to understand the role, team, and Acuity.
Our process typically takes 2–4 weeks and includes an intro conversation with Talent, a conversation with the hiring manager, and conversations with future collaborators across Customer Success and Go-To-Market. If it’s a match, we’ll move to reference checks and a formal offer.
We’re a remote-first team of 140+ people, built around trust, autonomy, flexibility, and a sustainable pace. We work thoughtfully across a distributed team, creating space for deep work alongside intentional connection.
Acuity Insights has been named one of Canada’s Top Small & Medium Employers for the second consecutive year, reflecting our commitment to building an environment where people can do meaningful work and grow over time.
Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development.
Our work is grounded in a simple idea: people are more than their grades, and potential can be understood and developed, not just measured. Our Casper situational judgment assessment has been completed by over 1 million applicants and is backed by nearly 20 years of research.
Today, we’re evolving our products to better connect assessment, insight, and development, helping institutions identify potential and support its growth over time.
"},{"title":"Video Interviews Rater (On-Demand Contract Work Remote in Canada)","shortcode":"CDCE17C51E","code":"","employment_type":"","telecommuting":true,"department":"Operations - Rating","url":"https://apply.workable.com/j/CDCE17C51E","shortlink":"https://apply.workable.com/j/CDCE17C51E","application_url":"https://apply.workable.com/j/CDCE17C51E/apply","published_on":"2026-09-10","created_at":"2026-09-09","country":"Canada","city":"Toronto","state":"Ontario","education":"","experience":"","function":"","industry":"Higher Education","locations":[{"country":"Canada","countryCode":"CA","city":"Toronto","region":"Ontario","hidden":false}],"description":"Imagine a world where everyone’s full potential is recognized and nurtured.
That’s what we’re building at Acuity Insights.
We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities.
Join a community of Raters helping admissions teams see applicants beyond grades.
Video Interviews is a fully configurable, asynchronous interview tool designed for higher education admissions teams. It gives programs a scalable way to hear directly from applicants and assess the attributes that matter most to them, without the scheduling, coordination, or workload of live interviews.
Together with our other products, such as Casper, it helps admissions teams see applicants more fully, beyond grades and test scores, and make confident, defensible decisions about their future professionals.
As a Video Interviews Rater, you’ll play a critical role in this process. By reviewing and scoring applicant responses, you’ll help our Canadian-based partners make more well-rounded and informed admissions decisions.
This role is designed to fit into your life:
We issue payments for work you’ve completed via Plooto once a month.
While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies.
We welcome applicants from all walks of life across Canada, which means you’ll also be part of a diverse group of Raters!
How We’ll Train You
Our Video Interviews Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments.
Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating process. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations.
Before certification, you must complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments.
Why Video Interviews Matter
Video Interviews is a flexible, asynchronous interview tool for higher education admissions. Part of Acuity’s broader admissions offering, it pairs seamlessly with Casper to support a more comprehensive and holistic review process.
With Video Interviews, programs can hear directly from applicants in their own words, without the scheduling challenges of traditional interviews. Applicants complete interviews at their convenience, while admissions teams review responses when it works best for them, saving both time and resources.
Programs can choose from Acuity’s research-backed questions and rubrics or create their own, ensuring the focus stays on the attributes that matter most. For added support, trained Acuity Raters are available to score responses, helping programs gain meaningful insights without overwhelming internal capacity or adding administrative lift.
Video Interviews consistently delivers what programs need most: reliable, research-based insights into applicants, with the flexibility to fit seamlessly into existing admissions processes.
Thanks for considering contributing to Acuity Insights as a Video Interviews Rater!
"},{"title":"Video Interviews Rater (On-Demand Contract Work Remote in Canada)","shortcode":"CDCE17C51E","code":"","employment_type":"","telecommuting":true,"department":"Operations - Rating","url":"https://apply.workable.com/j/CDCE17C51E","shortlink":"https://apply.workable.com/j/CDCE17C51E","application_url":"https://apply.workable.com/j/CDCE17C51E/apply","published_on":"2026-09-10","created_at":"2026-09-09","country":"Canada","city":"Vancouver","state":"British Columbia","education":"","experience":"","function":"","industry":"Higher Education","locations":[{"country":"Canada","countryCode":"CA","city":"Vancouver","region":"British Columbia","hidden":false}],"description":"Imagine a world where everyone’s full potential is recognized and nurtured.
That’s what we’re building at Acuity Insights.
We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities.
Join a community of Raters helping admissions teams see applicants beyond grades.
Video Interviews is a fully configurable, asynchronous interview tool designed for higher education admissions teams. It gives programs a scalable way to hear directly from applicants and assess the attributes that matter most to them, without the scheduling, coordination, or workload of live interviews.
Together with our other products, such as Casper, it helps admissions teams see applicants more fully, beyond grades and test scores, and make confident, defensible decisions about their future professionals.
As a Video Interviews Rater, you’ll play a critical role in this process. By reviewing and scoring applicant responses, you’ll help our Canadian-based partners make more well-rounded and informed admissions decisions.
This role is designed to fit into your life:
We issue payments for work you’ve completed via Plooto once a month.
While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies.
We welcome applicants from all walks of life across Canada, which means you’ll also be part of a diverse group of Raters!
How We’ll Train You
Our Video Interviews Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments.
Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating process. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations.
Before certification, you must complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments.
Why Video Interviews Matter
Video Interviews is a flexible, asynchronous interview tool for higher education admissions. Part of Acuity’s broader admissions offering, it pairs seamlessly with Casper to support a more comprehensive and holistic review process.
With Video Interviews, programs can hear directly from applicants in their own words, without the scheduling challenges of traditional interviews. Applicants complete interviews at their convenience, while admissions teams review responses when it works best for them, saving both time and resources.
Programs can choose from Acuity’s research-backed questions and rubrics or create their own, ensuring the focus stays on the attributes that matter most. For added support, trained Acuity Raters are available to score responses, helping programs gain meaningful insights without overwhelming internal capacity or adding administrative lift.
Video Interviews consistently delivers what programs need most: reliable, research-based insights into applicants, with the flexibility to fit seamlessly into existing admissions processes.
Thanks for considering contributing to Acuity Insights as a Video Interviews Rater!
"},{"title":"Video Interviews Rater (On-Demand Contract Work Remote in Canada)","shortcode":"CDCE17C51E","code":"","employment_type":"","telecommuting":true,"department":"Operations - Rating","url":"https://apply.workable.com/j/CDCE17C51E","shortlink":"https://apply.workable.com/j/CDCE17C51E","application_url":"https://apply.workable.com/j/CDCE17C51E/apply","published_on":"2026-09-10","created_at":"2026-09-09","country":"Canada","city":"Halifax","state":"Nova Scotia","education":"","experience":"","function":"","industry":"Higher Education","locations":[{"country":"Canada","countryCode":"CA","city":"Halifax","region":"Nova Scotia","hidden":false}],"description":"Imagine a world where everyone’s full potential is recognized and nurtured.
That’s what we’re building at Acuity Insights.
We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities.
Join a community of Raters helping admissions teams see applicants beyond grades.
Video Interviews is a fully configurable, asynchronous interview tool designed for higher education admissions teams. It gives programs a scalable way to hear directly from applicants and assess the attributes that matter most to them, without the scheduling, coordination, or workload of live interviews.
Together with our other products, such as Casper, it helps admissions teams see applicants more fully, beyond grades and test scores, and make confident, defensible decisions about their future professionals.
As a Video Interviews Rater, you’ll play a critical role in this process. By reviewing and scoring applicant responses, you’ll help our Canadian-based partners make more well-rounded and informed admissions decisions.
This role is designed to fit into your life:
We issue payments for work you’ve completed via Plooto once a month.
While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies.
We welcome applicants from all walks of life across Canada, which means you’ll also be part of a diverse group of Raters!
How We’ll Train You
Our Video Interviews Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments.
Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating process. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations.
Before certification, you must complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments.
Why Video Interviews Matter
Video Interviews is a flexible, asynchronous interview tool for higher education admissions. Part of Acuity’s broader admissions offering, it pairs seamlessly with Casper to support a more comprehensive and holistic review process.
With Video Interviews, programs can hear directly from applicants in their own words, without the scheduling challenges of traditional interviews. Applicants complete interviews at their convenience, while admissions teams review responses when it works best for them, saving both time and resources.
Programs can choose from Acuity’s research-backed questions and rubrics or create their own, ensuring the focus stays on the attributes that matter most. For added support, trained Acuity Raters are available to score responses, helping programs gain meaningful insights without overwhelming internal capacity or adding administrative lift.
Video Interviews consistently delivers what programs need most: reliable, research-based insights into applicants, with the flexibility to fit seamlessly into existing admissions processes.
Thanks for considering contributing to Acuity Insights as a Video Interviews Rater!
"},{"title":"Video Interviews Rater (On-Demand Contract Work Remote in Canada)","shortcode":"CDCE17C51E","code":"","employment_type":"","telecommuting":true,"department":"Operations - Rating","url":"https://apply.workable.com/j/CDCE17C51E","shortlink":"https://apply.workable.com/j/CDCE17C51E","application_url":"https://apply.workable.com/j/CDCE17C51E/apply","published_on":"2026-09-10","created_at":"2026-09-09","country":"Canada","city":"Calgary","state":"Alberta","education":"","experience":"","function":"","industry":"Higher Education","locations":[{"country":"Canada","countryCode":"CA","city":"Calgary","region":"Alberta","hidden":false}],"description":"Imagine a world where everyone’s full potential is recognized and nurtured.
That’s what we’re building at Acuity Insights.
We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities.
Join a community of Raters helping admissions teams see applicants beyond grades.
Video Interviews is a fully configurable, asynchronous interview tool designed for higher education admissions teams. It gives programs a scalable way to hear directly from applicants and assess the attributes that matter most to them, without the scheduling, coordination, or workload of live interviews.
Together with our other products, such as Casper, it helps admissions teams see applicants more fully, beyond grades and test scores, and make confident, defensible decisions about their future professionals.
As a Video Interviews Rater, you’ll play a critical role in this process. By reviewing and scoring applicant responses, you’ll help our Canadian-based partners make more well-rounded and informed admissions decisions.
This role is designed to fit into your life:
We issue payments for work you’ve completed via Plooto once a month.
While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies.
We welcome applicants from all walks of life across Canada, which means you’ll also be part of a diverse group of Raters!
How We’ll Train You
Our Video Interviews Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments.
Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating process. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations.
Before certification, you must complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments.
Why Video Interviews Matter
Video Interviews is a flexible, asynchronous interview tool for higher education admissions. Part of Acuity’s broader admissions offering, it pairs seamlessly with Casper to support a more comprehensive and holistic review process.
With Video Interviews, programs can hear directly from applicants in their own words, without the scheduling challenges of traditional interviews. Applicants complete interviews at their convenience, while admissions teams review responses when it works best for them, saving both time and resources.
Programs can choose from Acuity’s research-backed questions and rubrics or create their own, ensuring the focus stays on the attributes that matter most. For added support, trained Acuity Raters are available to score responses, helping programs gain meaningful insights without overwhelming internal capacity or adding administrative lift.
Video Interviews consistently delivers what programs need most: reliable, research-based insights into applicants, with the flexibility to fit seamlessly into existing admissions processes.
Thanks for considering contributing to Acuity Insights as a Video Interviews Rater!
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That’s what we’re building at Acuity Insights.
We believe higher education admissions should look beyond grades and consider the whole person—their experiences, strengths, and unique qualities.
Join a community of Raters helping admissions teams see applicants beyond grades.
Video Interviews is a fully configurable, asynchronous interview tool designed for higher education admissions teams. It gives programs a scalable way to hear directly from applicants and assess the attributes that matter most to them, without the scheduling, coordination, or workload of live interviews.
Together with our other products, such as Casper, it helps admissions teams see applicants more fully, beyond grades and test scores, and make confident, defensible decisions about their future professionals.
As a Video Interviews Rater, you’ll play a critical role in this process. By reviewing and scoring applicant responses, you’ll help our Canadian-based partners make more well-rounded and informed admissions decisions.
This role is designed to fit into your life:
We issue payments for work you’ve completed via Plooto once a month.
While there’s no guaranteed minimum work, you can access a quarterly testing schedule, which allows you to choose when to work and estimate potential earnings. Pay may include activities outside of rating, like job training and participating in research studies.
We welcome applicants from all walks of life across Canada, which means you’ll also be part of a diverse group of Raters!
How We’ll Train You
Our Video Interviews Rater training program will equip you with the skills and knowledge needed to make fair, unbiased judgments.
Throughout the program, you will complete knowledge checks, activities, and exercises that assess and deepen your understanding of the rating process. These interactive elements reinforce learning by enabling you to apply knowledge in realistic scenarios, building confidence and accuracy in your evaluations.
Before certification, you must complete a calibration assessment and demonstrate consistent alignment with benchmark ratings to ensure your readiness for live assessments.
Why Video Interviews Matter
Video Interviews is a flexible, asynchronous interview tool for higher education admissions. Part of Acuity’s broader admissions offering, it pairs seamlessly with Casper to support a more comprehensive and holistic review process.
With Video Interviews, programs can hear directly from applicants in their own words, without the scheduling challenges of traditional interviews. Applicants complete interviews at their convenience, while admissions teams review responses when it works best for them, saving both time and resources.
Programs can choose from Acuity’s research-backed questions and rubrics or create their own, ensuring the focus stays on the attributes that matter most. For added support, trained Acuity Raters are available to score responses, helping programs gain meaningful insights without overwhelming internal capacity or adding administrative lift.
Video Interviews consistently delivers what programs need most: reliable, research-based insights into applicants, with the flexibility to fit seamlessly into existing admissions processes.
Thanks for considering contributing to Acuity Insights as a Video Interviews Rater!
"}]}