The Role
At Portless, we don’t just ship packages; we bridge the gap between global brands and their customers. As an Account Champion, you are the \"Operational Architect\" and heartbeat of our highest-priority accounts. You aren't just a translator; you are the strategic link that ensures North American growth strategy is converted into flawless, scalable execution on the China & Chicago fulfillment floors. You are a Logistics Diplomat—equally at home presenting performance data to executives as you are commanding authority on the warehouse floor.
Key Responsibilities
1. Strategic Liaison & Risk Mitigation
2. Operational Prioritization & Leadership
3. Data Storytelling & Queue Discipline
4. Global Communication & Synergy
Required Qualifications
Ideal Candidate Profile
You are frustrated by \"good enough\" and move with a sense of purposeful impatience. You understand the grit of a warehouse floor but can speak the language of a North American executive. You are looking for a \"tour of duty\" that allows you to prove your leadership on a global stage and paves the way for a future in Executive Operations or Global CS Leadership.
"},{"title":"Account Champion","shortcode":"67BFC22C93","code":"","employment_type":"","telecommuting":false,"department":null,"url":"https://apply.workable.com/j/67BFC22C93","shortlink":"https://apply.workable.com/j/67BFC22C93","application_url":"https://apply.workable.com/j/67BFC22C93/apply","published_on":"2026-08-25","created_at":"2026-08-25","country":"United States","city":"Bolingbrook","state":"Illinois","education":"","experience":"","function":"","industry":"Logistics and Supply Chain","locations":[{"country":"United States","countryCode":"US","city":"Bolingbrook","region":"Illinois","hidden":false}],"description":"The Role
At Portless, we don’t just ship packages; we bridge the gap between global brands and their customers. As an Account Champion, you are the \"Operational Architect\" and heartbeat of our highest-priority accounts. You aren't just a translator; you are the strategic link that ensures North American growth strategy is converted into flawless, scalable execution on the China & Chicago fulfillment floors. You are a Logistics Diplomat—equally at home presenting performance data to executives as you are commanding authority on the warehouse floor.
Key Responsibilities
1. Strategic Liaison & Risk Mitigation
2. Operational Prioritization & Leadership
3. Data Storytelling & Queue Discipline
4. Global Communication & Synergy
Required Qualifications
Ideal Candidate Profile
You are frustrated by \"good enough\" and move with a sense of purposeful impatience. You understand the grit of a warehouse floor but can speak the language of a North American executive. You are looking for a \"tour of duty\" that allows you to prove your leadership on a global stage and paves the way for a future in Executive Operations or Global CS Leadership.
"},{"title":"AI Engineer","shortcode":"E1B70FCF85","code":"","employment_type":"","telecommuting":true,"department":null,"url":"https://apply.workable.com/j/E1B70FCF85","shortlink":"https://apply.workable.com/j/E1B70FCF85","application_url":"https://apply.workable.com/j/E1B70FCF85/apply","published_on":"2026-05-29","created_at":"2026-05-26","country":"Canada","city":"","state":"","education":"","experience":"","function":"","industry":"Logistics and Supply Chain","locations":[{"country":"Canada","countryCode":"CA","city":"","region":null,"hidden":false}],"description":"At Portless, we specialize in global delivery solutions for SMBs and enterprise merchants, enabling businesses to ship direct-from-factory from manufacturing hubs like China to destinations worldwide. As an AI Engineer, you will own the design, development, and deployment of AI-powered systems that make our operations faster, our team smarter, and our merchants more successful — from intelligent automation and agentic workflows to LLM integrations embedded across our product and internal tooling. If you're passionate about building AI systems that create real business impact, thrive in fast-moving environments, and want to work at the intersection of logistics and cutting-edge AI, we'd love to meet you.
Responsibilities:
Requirements:
At Portless, we specialize in global delivery solutions for SMBs and enterprise merchants, enabling businesses to ship direct-from-factory from manufacturing hubs like China to destinations worldwide. As an AI Engineer, you will own the design, development, and deployment of AI-powered systems that make our operations faster, our team smarter, and our merchants more successful — from intelligent automation and agentic workflows to LLM integrations embedded across our product and internal tooling. If you're passionate about building AI systems that create real business impact, thrive in fast-moving environments, and want to work at the intersection of logistics and cutting-edge AI, we'd love to meet you.
Responsibilities:
Requirements:
We are seeking an experienced Backend Engineer to join our growing Platform team. As a Backend Engineer, you will be a key contributor to the development, implementation, and maintenance of our core B2B logistics products, working closely with the Engineering Lead.
Requirements
Portless is a tech-enabled 3PL that helps DTC brands ship directly from Asia to customers worldwide in 5-9 days. We're transforming how ecommerce brands think about fulfillment by eliminating the traditional 60-90 day ocean freight model and replacing it with faster, more flexible, cash-flow friendly logistics.
We're venture backed and growing fast. Our customers include brands shipping everything from apparel to consumer electronics, and we operate in 55+ countries. We're on a mission to make global fulfillment as seamless as domestic shipping.
We're building our outbound sales motion from the ground up, and you'll be one of the first BDRs to help define what great looks like at Portless.
As a BDR, you'll be responsible for identifying, engaging, and qualifying DTC ecommerce brands that could benefit from our direct fulfillment model. You'll work closely with Account Executives to build pipeline across our SMB ($2M-$5M GMV), Mid-Market ($5M-$10M), and Enterprise ($10M-$25M) segments.
This role is equal parts hunter and strategist. You'll need to be relentless about activity while also being thoughtful about who you're targeting and why. The best BDRs here won't just book meetings; they'll uncover pain points around inventory lead times, cash flow, and international expansion that set our AEs up to win.
You'll help build something: This isn't a plug-and-play BDR seat. You'll help shape the outbound playbook, define what \"qualified\" means, and influence how we go to market.
Coaching culture: Our sales team operates on a \"One Thing\" coaching philosophy: focused, actionable feedback every week to help you improve.
Product that sells: DTC brands are under pressure to improve cash flow and expand globally. Our value prop is concrete and differentiated.
Portless is a tech-enabled 3PL that helps DTC brands ship directly from Asia to customers worldwide in 5-9 days. We're transforming how ecommerce brands think about fulfillment by eliminating the traditional 60-90 day ocean freight model and replacing it with faster, more flexible, cash-flow friendly logistics.
We're venture backed and growing fast. Our customers include brands shipping everything from apparel to consumer electronics, and we operate in 55+ countries. We're on a mission to make global fulfillment as seamless as domestic shipping.
We're building our outbound sales motion from the ground up, and you'll be one of the first BDRs to help define what great looks like at Portless.
As a BDR, you'll be responsible for identifying, engaging, and qualifying DTC ecommerce brands that could benefit from our direct fulfillment model. You'll work closely with Account Executives to build pipeline across our SMB ($2M-$5M GMV), Mid-Market ($5M-$10M), and Enterprise ($10M-$25M) segments.
This role is equal parts hunter and strategist. You'll need to be relentless about activity while also being thoughtful about who you're targeting and why. The best BDRs here won't just book meetings; they'll uncover pain points around inventory lead times, cash flow, and international expansion that set our AEs up to win.
You'll help build something: This isn't a plug-and-play BDR seat. You'll help shape the outbound playbook, define what \"qualified\" means, and influence how we go to market.
Coaching culture: Our sales team operates on a \"One Thing\" coaching philosophy: focused, actionable feedback every week to help you improve.
Product that sells: DTC brands are under pressure to improve cash flow and expand globally. Our value prop is concrete and differentiated.
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About Portless
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Portless helps fast-growing direct-to-consumer brands ship orders from our fulfillment centers in China straight to their customers in North America, the UK and beyond. Brands no longer have to import and warehouse inventory in every market, which frees up cash and cuts costs.
\t\t\t\t\t
We run the whole chain: fulfillment, freight, customs clearance and last-mile delivery, tied together by our own software and AI. Our merchants are mid-market brands in apparel, beauty, electronics and home goods.
\t\t\t\t\t
We are venture-backed and on track to double revenue in 2026. Our team works across North America, China and beyond.
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You will own Portless's books end to end: the monthly close across our entities in North America and Asia, merchant billing and collections, cash, and our first external audit. You will lead our accounting team, most of whom are based in China, and build the processes and controls that let us keep growing fast.
\t\t\t\t\t
This is a hands-on role. You will be in the reconciliations yourself before you hand them off, and you will have real ownership from day one.
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What you'll own
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Month-end close. Own the close calendar across all entities, including consolidation, intercompany and FX, and get it done faster each month.
\t\t\t\t\t
Billing and order-to-cash. Make sure every merchant is billed correctly and on time. That includes rate-card changes, credit notes and waivers with clear approvals, duties, VAT and tariffs billed back accurately, and cash applied across Stripe and our other payment channels.
\t\t\t\t\t
AR and collections. Keep AR reconciled to the bank and payment processors, set our bad-debt reserve policy, and run collections with our billing team.
\t\t\t\t\t
Cash. Own the daily cash position and a 13-week forecast tied to the bank, plus payment runs and approvals.
\t\t\t\t\t
Audit and diligence. Select and lead our first external audit, prepare the books for investor and lender diligence, and own monthly lender reporting.
\t\t\t\t\t
Tax and compliance. Coordinate outside advisors on Canadian, US and Chinese filings, sales tax and VAT, and transfer pricing.
\t\t\t\t\t
Systems and controls. Tighten our stack (QuickBooks Online, Stripe, Bill.com, Ramp), document how things get done, and decide when we need an ERP.
\t\t\t\t\t
Team. Lead and develop the accounting team, give every process a clear owner, and work closely with our data and engineering teams on billing data.
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What success looks like in your first year
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Outcome
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By
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90 days
\t\t\t\t\t \t\t\t\t \t\t\t\t \t\t\t\t\t \t\t\t\t\t\t
You own the daily cash position and monthly lender reporting, and the whole team works from one close calendar.
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6 months
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Every entity closes by business day 10, and every rate-card change, credit note and waiver has an approval trail.
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12 months
\t\t\t\t\t \t\t\t\t \t\t\t\t \t\t\t\t\t \t\t\t\t\t\t
Our first external audit is complete. AR ties to the bank and payment processors every month, and duties and VAT billed match what we paid. The team runs on documented processes.
\t\t\t\t\t \t\t\t\t \t\t\t \t\t \t\t \t\t\t \t\t\t\t
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What you bring
\t\t\t\t\t
CPA, CA or an equivalent designation.
\t\t\t\t\t
8+ years in accounting, including at least 3 as a controller or assistant controller who owned the close.
\t\t\t\t\t
A start in audit at a Big 4 or mid-tier public accounting firm.
\t\t\t\t\t
You have owned a multi-entity, multi-currency close, including consolidation and intercompany.
\t\t\t\t\t
You have run billing and collections at a high-volume business that bills per order, per transaction or on usage.
\t\t\t\t\t
You have taken a company through a first audit or an audit-readiness cleanup, working directly with the auditors.
\t\t\t\t\t
You have led a team, including people in another country.
You are comfortable with a lean stack and AI tools, and you keep your work auditable. Clear, direct written English.
\t\t\t\t\t
Nice to have
\t\t\t\t\t
Mandarin. Most of our accounting team is in China, so this is a big plus.
\t\t\t\t\t
Experience in logistics, 3PL, freight forwarding, customs brokerage or cross-border e- commerce.
\t\t\t\t\t
Accounting for duties, VAT and tariffs paid on behalf of customers, and for transfer pricing.
\t\t\t\t\t
Financial due diligence or transaction services experience. An ERP implementation or migration, such as NetSuite.
\t\t\t\t\t
How you work
\t\t\t\t\t
You can't let a number go until it ties.
\t\t\t\t\t
You stay calm and factual when things move fast.
\t\t\t\t\t
You hold the line on controls, even when someone senior is asking for an exception.
\t\t\t\t\t
You fix the biggest problems first instead of redesigning everything at once.
\t\t\t\t\t
You are hands-on and low ego, and you'll do the reconciliations yourself until the team can.
\t\t\t\t\t
You raise bad news early and say \"I don't know\" when you don't.
\t\t\t\t \t\t\t \t\t \t\t \t\t\t \t\t\t\t
\t\t\t \t\t \t\t \t\t\t \t\t\t\t \t\t\t\t\t \t\t\t\t\t\t \t\t\t\t\t\t\t
You manage across time zones and cultures with patience and clear writing.
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Location and hours
\t\t\t\t\t\t\t
This role is global and remote. What matters is overlap, not where you live: part of your working day must overlap with Eastern Time, where our merchants, auditors and lenders are, and part with China time, where most of the accounting team works.
\t\t\t\t\t\t\t
For example, someone in Europe or the Middle East covers both in a normal day. Someone in Toronto or New York would add a short evening call with the China team, and someone in Asia an evening call with North America. Expect occasional travel to meet the team in person.
\t\t\t\t\t\t\t
What we offer
\t\t\t\t\t\t\t
A senior role with real ownership, reporting directly to a co-founder.
The chance to build the finance function of a company that is doubling revenue. Competitive base salary, performance bonus and equity.
Remote work on a global team, with flexible hours around the overlap windows.
\t\t\t\t\t\t\t
Portless is an equal opportunity employer.
\t\t\t\t\t\t \t\t\t\t\t \t\t\t\t \t\t\t \t\t\t \t\t\t\t \t\t\t\t \t\t\t \t\t \t
"},{"title":"Controller","shortcode":"BDAC1A336D","code":"","employment_type":"","telecommuting":true,"department":null,"url":"https://apply.workable.com/j/BDAC1A336D","shortlink":"https://apply.workable.com/j/BDAC1A336D","application_url":"https://apply.workable.com/j/BDAC1A336D/apply","published_on":"2026-10-11","created_at":"2026-10-11","country":"Canada","city":"","state":"","education":"","experience":"","function":"","industry":"Logistics and Supply Chain","locations":[{"country":"Canada","countryCode":"CA","city":"","region":null,"hidden":false}],"description":"\t\t \t\t\t \t\t\t\t \t\t\t\t\t
About Portless
\t\t\t\t\t
Portless helps fast-growing direct-to-consumer brands ship orders from our fulfillment centers in China straight to their customers in North America, the UK and beyond. Brands no longer have to import and warehouse inventory in every market, which frees up cash and cuts costs.
\t\t\t\t\t
We run the whole chain: fulfillment, freight, customs clearance and last-mile delivery, tied together by our own software and AI. Our merchants are mid-market brands in apparel, beauty, electronics and home goods.
\t\t\t\t\t
We are venture-backed and on track to double revenue in 2026. Our team works across North America, China and beyond.
\t\t\t\t\t\t\t \t\t\t\t\t\t \t\t\t\t\t \t\t\t\t \t\t\t \t\t \t\t \t\t\t \t\t\t\t \t\t\t\t\t
You will own Portless's books end to end: the monthly close across our entities in North America and Asia, merchant billing and collections, cash, and our first external audit. You will lead our accounting team, most of whom are based in China, and build the processes and controls that let us keep growing fast.
\t\t\t\t\t
This is a hands-on role. You will be in the reconciliations yourself before you hand them off, and you will have real ownership from day one.
\t\t\t\t \t\t\t \t\t \t\t \t\t\t \t\t\t\t
\t\t\t \t\t \t\t \t\t\t \t\t\t\t \t\t\t\t\t
What you'll own
\t\t\t\t\t
Month-end close. Own the close calendar across all entities, including consolidation, intercompany and FX, and get it done faster each month.
\t\t\t\t\t
Billing and order-to-cash. Make sure every merchant is billed correctly and on time. That includes rate-card changes, credit notes and waivers with clear approvals, duties, VAT and tariffs billed back accurately, and cash applied across Stripe and our other payment channels.
\t\t\t\t\t
AR and collections. Keep AR reconciled to the bank and payment processors, set our bad-debt reserve policy, and run collections with our billing team.
\t\t\t\t\t
Cash. Own the daily cash position and a 13-week forecast tied to the bank, plus payment runs and approvals.
\t\t\t\t\t
Audit and diligence. Select and lead our first external audit, prepare the books for investor and lender diligence, and own monthly lender reporting.
\t\t\t\t\t
Tax and compliance. Coordinate outside advisors on Canadian, US and Chinese filings, sales tax and VAT, and transfer pricing.
\t\t\t\t\t
Systems and controls. Tighten our stack (QuickBooks Online, Stripe, Bill.com, Ramp), document how things get done, and decide when we need an ERP.
\t\t\t\t\t
Team. Lead and develop the accounting team, give every process a clear owner, and work closely with our data and engineering teams on billing data.
\t\t\t\t\t
What success looks like in your first year
\t\t\t\t\t
Outcome
\t\t\t\t \t\t\t \t\t\t \t\t\t\t \t\t\t\t\t \t\t\t\t\t\t
By
\t\t\t\t\t \t\t\t\t \t\t\t\t \t\t\t\t\t \t\t\t\t\t\t
90 days
\t\t\t\t\t \t\t\t\t \t\t\t\t \t\t\t\t\t \t\t\t\t\t\t
You own the daily cash position and monthly lender reporting, and the whole team works from one close calendar.
\t\t\t\t\t \t\t\t\t \t\t\t \t\t\t \t\t\t\t \t\t\t\t\t \t\t\t\t\t\t
6 months
\t\t\t\t\t \t\t\t\t \t\t\t\t \t\t\t\t\t \t\t\t\t\t\t
Every entity closes by business day 10, and every rate-card change, credit note and waiver has an approval trail.
\t\t\t\t\t \t\t\t\t \t\t\t \t\t\t \t\t\t\t \t\t\t\t\t \t\t\t\t\t\t
12 months
\t\t\t\t\t \t\t\t\t \t\t\t\t \t\t\t\t\t \t\t\t\t\t\t
Our first external audit is complete. AR ties to the bank and payment processors every month, and duties and VAT billed match what we paid. The team runs on documented processes.
\t\t\t\t\t \t\t\t\t \t\t\t \t\t \t\t \t\t\t \t\t\t\t
\t\t\t \t\t \t \t\t \t\t\t \t\t\t\t
\t\t\t \t\t \t\t \t\t\t \t\t\t\t \t\t\t\t\t
What you bring
\t\t\t\t\t
CPA, CA or an equivalent designation.
\t\t\t\t\t
8+ years in accounting, including at least 3 as a controller or assistant controller who owned the close.
\t\t\t\t\t
A start in audit at a Big 4 or mid-tier public accounting firm.
\t\t\t\t\t
You have owned a multi-entity, multi-currency close, including consolidation and intercompany.
\t\t\t\t\t
You have run billing and collections at a high-volume business that bills per order, per transaction or on usage.
\t\t\t\t\t
You have taken a company through a first audit or an audit-readiness cleanup, working directly with the auditors.
\t\t\t\t\t
You have led a team, including people in another country.
You are comfortable with a lean stack and AI tools, and you keep your work auditable. Clear, direct written English.
\t\t\t\t\t
Nice to have
\t\t\t\t\t
Mandarin. Most of our accounting team is in China, so this is a big plus.
\t\t\t\t\t
Experience in logistics, 3PL, freight forwarding, customs brokerage or cross-border e- commerce.
\t\t\t\t\t
Accounting for duties, VAT and tariffs paid on behalf of customers, and for transfer pricing.
\t\t\t\t\t
Financial due diligence or transaction services experience. An ERP implementation or migration, such as NetSuite.
\t\t\t\t\t
How you work
\t\t\t\t\t
You can't let a number go until it ties.
\t\t\t\t\t
You stay calm and factual when things move fast.
\t\t\t\t\t
You hold the line on controls, even when someone senior is asking for an exception.
\t\t\t\t\t
You fix the biggest problems first instead of redesigning everything at once.
\t\t\t\t\t
You are hands-on and low ego, and you'll do the reconciliations yourself until the team can.
\t\t\t\t\t
You raise bad news early and say \"I don't know\" when you don't.
\t\t\t\t \t\t\t \t\t \t\t \t\t\t \t\t\t\t
\t\t\t \t\t \t\t \t\t\t \t\t\t\t \t\t\t\t\t \t\t\t\t\t\t \t\t\t\t\t\t\t
You manage across time zones and cultures with patience and clear writing.
\t\t\t\t\t\t \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t\t \t\t\t\t\t\t\t
Location and hours
\t\t\t\t\t\t\t
This role is global and remote. What matters is overlap, not where you live: part of your working day must overlap with Eastern Time, where our merchants, auditors and lenders are, and part with China time, where most of the accounting team works.
\t\t\t\t\t\t\t
For example, someone in Europe or the Middle East covers both in a normal day. Someone in Toronto or New York would add a short evening call with the China team, and someone in Asia an evening call with North America. Expect occasional travel to meet the team in person.
\t\t\t\t\t\t\t
What we offer
\t\t\t\t\t\t\t
A senior role with real ownership, reporting directly to a co-founder.
The chance to build the finance function of a company that is doubling revenue. Competitive base salary, performance bonus and equity.
Remote work on a global team, with flexible hours around the overlap windows.
\t\t\t\t\t\t\t
Portless is an equal opportunity employer.
\t\t\t\t\t\t \t\t\t\t\t \t\t\t\t \t\t\t \t\t\t \t\t\t\t \t\t\t\t \t\t\t \t\t \t
"},{"title":"Customer Success Manager","shortcode":"979051E06D","code":"","employment_type":"","telecommuting":true,"department":null,"url":"https://apply.workable.com/j/979051E06D","shortlink":"https://apply.workable.com/j/979051E06D","application_url":"https://apply.workable.com/j/979051E06D/apply","published_on":"2026-09-14","created_at":"2026-09-14","country":"United States","city":"","state":"","education":"","experience":"","function":"","industry":"Logistics and Supply Chain","locations":[{"country":"United States","countryCode":"US","city":"","region":null,"hidden":false}],"description":"About Portless
Portless is a dynamic and innovative 3PL provider revolutionizing how businesses manage their Direct Supply Chain. We help merchants deliver a seamless post-purchase experience through fast, reliable fulfillment and logistics—so they can grow with confidence.
About the Role
As a Customer Success Manager, you will own a portfolio of merchants and drive the full customer success flywheel: Adopt → Realize Value → Expand → Renew with Confidence This is not a \"ticket routing\" role. You are a strategic partner in your merchant's growth. You will be accountable for customer outcomes by proactively driving adoption, identifying paths to improve operational performance, and introducing services that deepen value. You will bridge the gap between merchant goals and operational reality, ensuring our delivery is both successful and scalable.
What You’ll Own (Responsibilities)
1. Adoption & Enablement
2. Value Realization & Outcomes
3. Expansion via Services & Upsells (Expand)
4. Renewal & Risk Leadership
5. Cross-Functional Leadership
Success Metrics (What “Good” Looks Like)
Qualifications
Values & Ways of Working
Ideal Candidate Profile
You are tired of \"surface-level\" CS roles and want to own the entire lifecycle of a physical product’s journey. You are a systems-thinker who hates \"one-off heroics\" and would rather build a playbook that solves a problem for 100 merchants at once. You are strategically bold enough to challenge a merchant's assumptions but operationally precise enough to ensure their packages arrive on time.
"},{"title":"Customer Success Manager","shortcode":"979051E06D","code":"","employment_type":"","telecommuting":true,"department":null,"url":"https://apply.workable.com/j/979051E06D","shortlink":"https://apply.workable.com/j/979051E06D","application_url":"https://apply.workable.com/j/979051E06D/apply","published_on":"2026-09-14","created_at":"2026-09-14","country":"Canada","city":"","state":"","education":"","experience":"","function":"","industry":"Logistics and Supply Chain","locations":[{"country":"Canada","countryCode":"CA","city":"","region":null,"hidden":false}],"description":"About Portless
Portless is a dynamic and innovative 3PL provider revolutionizing how businesses manage their Direct Supply Chain. We help merchants deliver a seamless post-purchase experience through fast, reliable fulfillment and logistics—so they can grow with confidence.
About the Role
As a Customer Success Manager, you will own a portfolio of merchants and drive the full customer success flywheel: Adopt → Realize Value → Expand → Renew with Confidence This is not a \"ticket routing\" role. You are a strategic partner in your merchant's growth. You will be accountable for customer outcomes by proactively driving adoption, identifying paths to improve operational performance, and introducing services that deepen value. You will bridge the gap between merchant goals and operational reality, ensuring our delivery is both successful and scalable.
What You’ll Own (Responsibilities)
1. Adoption & Enablement
2. Value Realization & Outcomes
3. Expansion via Services & Upsells (Expand)
4. Renewal & Risk Leadership
5. Cross-Functional Leadership
Success Metrics (What “Good” Looks Like)
Qualifications
Values & Ways of Working
Ideal Candidate Profile
You are tired of \"surface-level\" CS roles and want to own the entire lifecycle of a physical product’s journey. You are a systems-thinker who hates \"one-off heroics\" and would rather build a playbook that solves a problem for 100 merchants at once. You are strategically bold enough to challenge a merchant's assumptions but operationally precise enough to ensure their packages arrive on time.
"},{"title":"Director (Head) of Customer Success Management","shortcode":"F6C2D41C3B","code":"","employment_type":"","telecommuting":true,"department":null,"url":"https://apply.workable.com/j/F6C2D41C3B","shortlink":"https://apply.workable.com/j/F6C2D41C3B","application_url":"https://apply.workable.com/j/F6C2D41C3B/apply","published_on":"2026-09-14","created_at":"2026-09-14","country":"United States","city":"","state":"","education":"","experience":"","function":"","industry":"Logistics and Supply Chain","locations":[{"country":"United States","countryCode":"US","city":"","region":null,"hidden":false}],"description":"About Portless
Portless is a dynamic and innovative 3PL provider revolutionizing how businesses manage their direct supply chain. We help merchants deliver a fast, reliable post-purchase experience through fulfillment and logistics built for cross-border scale, powered by international warehouses and global orchestration so they can grow with confidence.
About the Role
As Director (Head) of Customer Success Management, you own the post-launch merchant relationship for every Portless merchant and the team that delivers it. You lead the Customer Success Management motions, including onboarding & lifecycle teams. You are the owner of Gross and Net Revenue Retention for the merchant base, and set the coverage model, playbooks, and cadences that turn the customer success flywheel (Adopt → Realize Value → Expand → Renew with Confidence) into a repeatable system across the Enterprise, Strategic, and Growth segments.
This is a player-coach leadership role in a 0-to-1 environment. You will build the retention forecast leadership runs on, coach CSMs into commercially credible advisors, and partner with Technical Solutions, Operations, Product, Sales, and RevOps so that what we promise a merchant in a business review is what happens on the warehouse floor. You serve as an accountable partner in the success of our merchants and the Portless team members who support them.
What You'll Own (Responsibilities)
1. Team Leadership & Talent
2. Retention, Forecasting & Risk Leadership
3. Coverage Model & Lifecycle Design
4. Value Realization & Merchant Outcomes
5. Expansion via Services (Expand)
6. Systems, Data & Cross-Functional Leadership
Success Metrics (What \"Good\" Looks Like)
Qualifications
Values & Ways of Working
Ideal Candidate Profile
You have led CSM teams through a retention turnaround or a scale-up and can show the before-and-after numbers. You have worked inside fulfillment or e-commerce and know that a QBR slide about delivery speed means nothing if the carrier mix is wrong on Tuesday. You forecast churn with the discipline of a sales leader and coach with the patience of a great manager. You want to build the Customer Success Management function at a global 3PL from an early stage and be measured on Gross Revenue Retention, Net Revenue Retention, and the caliber of the team you build.
"},{"title":"Director (Head) of Customer Success Management","shortcode":"F6C2D41C3B","code":"","employment_type":"","telecommuting":true,"department":null,"url":"https://apply.workable.com/j/F6C2D41C3B","shortlink":"https://apply.workable.com/j/F6C2D41C3B","application_url":"https://apply.workable.com/j/F6C2D41C3B/apply","published_on":"2026-09-14","created_at":"2026-09-14","country":"Canada","city":"","state":"","education":"","experience":"","function":"","industry":"Logistics and Supply Chain","locations":[{"country":"Canada","countryCode":"CA","city":"","region":null,"hidden":false}],"description":"About Portless
Portless is a dynamic and innovative 3PL provider revolutionizing how businesses manage their direct supply chain. We help merchants deliver a fast, reliable post-purchase experience through fulfillment and logistics built for cross-border scale, powered by international warehouses and global orchestration so they can grow with confidence.
About the Role
As Director (Head) of Customer Success Management, you own the post-launch merchant relationship for every Portless merchant and the team that delivers it. You lead the Customer Success Management motions, including onboarding & lifecycle teams. You are the owner of Gross and Net Revenue Retention for the merchant base, and set the coverage model, playbooks, and cadences that turn the customer success flywheel (Adopt → Realize Value → Expand → Renew with Confidence) into a repeatable system across the Enterprise, Strategic, and Growth segments.
This is a player-coach leadership role in a 0-to-1 environment. You will build the retention forecast leadership runs on, coach CSMs into commercially credible advisors, and partner with Technical Solutions, Operations, Product, Sales, and RevOps so that what we promise a merchant in a business review is what happens on the warehouse floor. You serve as an accountable partner in the success of our merchants and the Portless team members who support them.
What You'll Own (Responsibilities)
1. Team Leadership & Talent
2. Retention, Forecasting & Risk Leadership
3. Coverage Model & Lifecycle Design
4. Value Realization & Merchant Outcomes
5. Expansion via Services (Expand)
6. Systems, Data & Cross-Functional Leadership
Success Metrics (What \"Good\" Looks Like)
Qualifications
Values & Ways of Working
Ideal Candidate Profile
You have led CSM teams through a retention turnaround or a scale-up and can show the before-and-after numbers. You have worked inside fulfillment or e-commerce and know that a QBR slide about delivery speed means nothing if the carrier mix is wrong on Tuesday. You forecast churn with the discipline of a sales leader and coach with the patience of a great manager. You want to build the Customer Success Management function at a global 3PL from an early stage and be measured on Gross Revenue Retention, Net Revenue Retention, and the caliber of the team you build.
"},{"title":"Director, New Business Sales","shortcode":"BFD0510BCF","code":"","employment_type":"","telecommuting":true,"department":null,"url":"https://apply.workable.com/j/BFD0510BCF","shortlink":"https://apply.workable.com/j/BFD0510BCF","application_url":"https://apply.workable.com/j/BFD0510BCF/apply","published_on":"2026-09-23","created_at":"2026-09-23","country":"United States","city":"","state":"","education":"","experience":"","function":"","industry":"Logistics and Supply Chain","locations":[{"country":"United States","countryCode":"US","city":"","region":null,"hidden":false}],"description":"About Portless
Portless is a tech-enabled supply chain business that helps DTC brands ship directly from Asia to customers worldwide in 5-9 days. We're transforming how ecommerce brands think about fulfillment by eliminating the traditional 60-90 day ocean freight model and replacing it with faster, more flexible, cash-flow friendly logistics.
We're venture backed and growing fast. Our customers include brands shipping everything from apparel to consumer electronics, and we operate in 55+ countries. We're on a mission to make global fulfillment as seamless as domestic shipping.
The Role
We're looking for a Director of New Business Sales to lead the team of AEs responsible for winning new logos at Portless.
You'll inherit a team of seven new business Account Executives selling into the SMB and Mid-Market segments, with ACVs most commonly associated with Enterprise deal values in other industries. These are real deals with real complexity: multiple stakeholders, operational diligence, and buyers who need to move physical product in order to go live with our solution. Your team owns those deals end-to-end, from qualified opportunity through implementation.
This is a leadership role, not a player-coach role. You won't carry a personal quota. You will be measured on whether your team hits its number, and on whether the people on it get better while they do it. That means recruiting and retaining talent others want to hire, building a high-performance and low-ego culture, coaching at a world-class level, and knowing when to put your own hands on a deal.
It's also a global role. Our fulfillment operations run out of Asia, and our customers are expanding into Europe, Australia, and the wider APAC region. You'll work directly with our teams on the ground in those markets and help your AEs run deal cycles across them. The time zones required to execute at a global scale demand flexibility beyond a traditional 9 to 5 and we're looking for someone who treats that as part of the opportunity rather than an inconvenience.
What You'll Do
What We're Looking For
Why Portless
Ownership from day one: You'll have a team, a number, and autonomy to run your business.
Coaching culture: Our sales team operates on a \"One Thing\" coaching philosophy: focused, actionable feedback every week to help you improve.
Product that sells: DTC brands are under pressure to improve cash flow and expand globally. Our value prop is concrete and differentiated.
Growth trajectory: We're scaling fast. High performers will have opportunities to move into senior leadership or new market expansion.
Our Hiring Process
About Portless
Portless is a tech-enabled supply chain business that helps DTC brands ship directly from Asia to customers worldwide in 5-9 days. We're transforming how ecommerce brands think about fulfillment by eliminating the traditional 60-90 day ocean freight model and replacing it with faster, more flexible, cash-flow friendly logistics.
We're venture backed and growing fast. Our customers include brands shipping everything from apparel to consumer electronics, and we operate in 55+ countries. We're on a mission to make global fulfillment as seamless as domestic shipping.
The Role
We're looking for a Director of New Business Sales to lead the team of AEs responsible for winning new logos at Portless.
You'll inherit a team of seven new business Account Executives selling into the SMB and Mid-Market segments, with ACVs most commonly associated with Enterprise deal values in other industries. These are real deals with real complexity: multiple stakeholders, operational diligence, and buyers who need to move physical product in order to go live with our solution. Your team owns those deals end-to-end, from qualified opportunity through implementation.
This is a leadership role, not a player-coach role. You won't carry a personal quota. You will be measured on whether your team hits its number, and on whether the people on it get better while they do it. That means recruiting and retaining talent others want to hire, building a high-performance and low-ego culture, coaching at a world-class level, and knowing when to put your own hands on a deal.
It's also a global role. Our fulfillment operations run out of Asia, and our customers are expanding into Europe, Australia, and the wider APAC region. You'll work directly with our teams on the ground in those markets and help your AEs run deal cycles across them. The time zones required to execute at a global scale demand flexibility beyond a traditional 9 to 5 and we're looking for someone who treats that as part of the opportunity rather than an inconvenience.
What You'll Do
What We're Looking For
Why Portless
Ownership from day one: You'll have a team, a number, and autonomy to run your business.
Coaching culture: Our sales team operates on a \"One Thing\" coaching philosophy: focused, actionable feedback every week to help you improve.
Product that sells: DTC brands are under pressure to improve cash flow and expand globally. Our value prop is concrete and differentiated.
Growth trajectory: We're scaling fast. High performers will have opportunities to move into senior leadership or new market expansion.
Our Hiring Process
The Junior Data Engineer supports the Finance department's day-to-day data operations within a 3PL business environment. The primary focus of this role is data processing and verification — including logistics billing reconciliation and customer pricing data preparation — while also assisting senior engineer with the gradual build-out of automated workflows. A foundational technique of programming is expected, with the opportunity to develop technical skills on the job. The role also assists on the build-out of the company's BigQuery data room, and is expected to work AI-first — using AI coding assistants and LLM-based tools as the default approach to day-to-day data work.
Requirements
The Junior Pricing Analyst supports the Finance department's data-driven operations within a 3PL business environment. This role is responsible for verifying logistics carrier invoices, processing and comparing carrier quotation data, and conducting gross margin analysis to support business decision-making and cost optimization initiatives. The role is expected to work AI-first, applying AI and LLM-based tools as the default approach to daily analysis, reconciliation and reporting work.
Requirements
As a Senior Product Manager, you will own the strategy, roadmap, and lifecycle of Portless' e-commerce and digital platforms. You will translate customer and business needs into scalable digital products, working closely with Engineering, Sales, Solutions, Operations, and customers.
Key Responsibilities
E-commerce & Digital Platform Product Strategy
Product Discovery & Requirements
E-commerce Platform & Digital Product Development
System Integration & Technical Product Management
Product Delivery & Cross-functional Collaboration
Customer & Solutions Support
Requirements
Nice to Have
The short version
Every order Portless ships moves money in two directions. We bill merchants for shipping, fulfillment, storage, duties and taxes, and we pay carriers, warehouses and partners across several countries and currencies. Our P&L sits in the middle.
We've grown fast, and we're investing in the systems behind that money flow to match. We're hiring a Senior Product Manager to own it end to end: from rate card to invoice to cash, and from carrier bill to audited cost.
About Portless
Portless is changing the face of global e-commerce. By decoupling brands from traditional, expensive domestic warehousing, we let e-commerce companies ship directly from manufacturing hubs to global consumers in as little as three to five days.
We move packages to 75+ countries for hundreds of DTC brands, with millions of packages shipped annually, 99.8% pick-and-pack accuracy, and 98% on-time delivery. We're a small, remote-first team growing fast, and the work you do here shows up in a merchant's business, and on our own books, within weeks.
What you'll own
We're building out our finance infrastructure for the next stage of growth. You'll set the product direction for:
Billing (order to cash). Rate cards, pricing rules, invoicing, disputes and collections. You'll own our billing engine from the product side, including rolling it out across our merchant base.
Cost audit (procure to pay). Ingesting carrier and partner invoices, matching them to what we shipped, and catching discrepancies automatically.
Margin visibility. A shipment-level view of revenue, cost and pass-through charges that finance and leadership can rely on.
Duties and taxes. How tariffs, VAT and other pass-through charges are calculated, billed and collected, in close partnership with our compliance team.
The merchant experience. How merchants see, understand and ask questions about their charges.
You'll be the bridge between finance, operations and engineering, turning finance needs into a clear roadmap.
What success looks like
First 90 days
First 6 months
What we're looking for
Product craft first. This is the bar we're least flexible on.
Finance and logistics experience.
How you work.
Portless is an equal opportunity employer.
"},{"title":"Senior Product Manager, Finance","shortcode":"1550E035AF","code":"","employment_type":"","telecommuting":true,"department":null,"url":"https://apply.workable.com/j/1550E035AF","shortlink":"https://apply.workable.com/j/1550E035AF","application_url":"https://apply.workable.com/j/1550E035AF/apply","published_on":"2026-09-08","created_at":"2026-09-08","country":"United States","city":"","state":"","education":"","experience":"","function":"","industry":"Logistics and Supply Chain","locations":[{"country":"United States","countryCode":"US","city":"","region":null,"hidden":false}],"description":"The short version
Every order Portless ships moves money in two directions. We bill merchants for shipping, fulfillment, storage, duties and taxes, and we pay carriers, warehouses and partners across several countries and currencies. Our P&L sits in the middle.
We've grown fast, and we're investing in the systems behind that money flow to match. We're hiring a Senior Product Manager to own it end to end: from rate card to invoice to cash, and from carrier bill to audited cost.
About Portless
Portless is changing the face of global e-commerce. By decoupling brands from traditional, expensive domestic warehousing, we let e-commerce companies ship directly from manufacturing hubs to global consumers in as little as three to five days.
We move packages to 75+ countries for hundreds of DTC brands, with millions of packages shipped annually, 99.8% pick-and-pack accuracy, and 98% on-time delivery. We're a small, remote-first team growing fast, and the work you do here shows up in a merchant's business, and on our own books, within weeks.
What you'll own
We're building out our finance infrastructure for the next stage of growth. You'll set the product direction for:
Billing (order to cash). Rate cards, pricing rules, invoicing, disputes and collections. You'll own our billing engine from the product side, including rolling it out across our merchant base.
Cost audit (procure to pay). Ingesting carrier and partner invoices, matching them to what we shipped, and catching discrepancies automatically.
Margin visibility. A shipment-level view of revenue, cost and pass-through charges that finance and leadership can rely on.
Duties and taxes. How tariffs, VAT and other pass-through charges are calculated, billed and collected, in close partnership with our compliance team.
The merchant experience. How merchants see, understand and ask questions about their charges.
You'll be the bridge between finance, operations and engineering, turning finance needs into a clear roadmap.
What success looks like
First 90 days
First 6 months
What we're looking for
Product craft first. This is the bar we're least flexible on.
Finance and logistics experience.
How you work.
Portless is an equal opportunity employer.
"},{"title":"Senior Software Engineer","shortcode":"1A7786544C","code":"","employment_type":"","telecommuting":true,"department":null,"url":"https://apply.workable.com/j/1A7786544C","shortlink":"https://apply.workable.com/j/1A7786544C","application_url":"https://apply.workable.com/j/1A7786544C/apply","published_on":"2026-05-01","created_at":"2026-05-01","country":"United Kingdom","city":"","state":"","education":"","experience":"","function":"","industry":"Logistics and Supply Chain","locations":[{"country":"United Kingdom","countryCode":"GB","city":"","region":null,"hidden":false}],"description":"Portless is changing the face of global e-commerce. By decoupling brands from traditional, expensive domestic warehousing, we allow e-commerce companies to ship directly from manufacturing hubs to global consumers in as little as 3-5 days. We are growing fast, and we are looking for an elite, full-stack engineer to help us scale a world-class, globally distributed platform to power the future of cross-border logistics.
We are looking for a high-leverage, senior full-stack operator to own and scale major pillars of our global supply chain orchestration platform. In this role, you aren’t just taking tickets and writing code; you will own entire architectural modules from end-to-end.
You will build out our B2B merchant portal, optimize our core logistics engine, and design heavy-duty API integrations connecting Portless to major Order, Warehouse, and Transportation Management Systems (OMS/WMS/TMS). This is a role for a highly autonomous, deeply curious engineer who thrives in an asynchronous, remote environment and loves solving the messy, complex problems that happen when software meets the physical world.
We build on a modern, fully serverless, cloud-native, and event-driven architecture.
Requirements
Portless is changing the face of global e-commerce. By decoupling brands from traditional, expensive domestic warehousing, we allow e-commerce companies to ship directly from manufacturing hubs to global consumers in as little as 3-5 days. We are growing fast, and we are looking for an elite, full-stack engineer to help us scale a world-class, globally distributed platform to power the future of cross-border logistics.
We are looking for a high-leverage, senior full-stack operator to own and scale major pillars of our global supply chain orchestration platform. In this role, you aren’t just taking tickets and writing code; you will own entire architectural modules from end-to-end.
You will build out our B2B merchant portal, optimize our core logistics engine, and design heavy-duty API integrations connecting Portless to major Order, Warehouse, and Transportation Management Systems (OMS/WMS/TMS). This is a role for a highly autonomous, deeply curious engineer who thrives in an asynchronous, remote environment and loves solving the messy, complex problems that happen when software meets the physical world.
We build on a modern, fully serverless, cloud-native, and event-driven architecture.
Requirements
Portless is changing the face of global e-commerce. By decoupling brands from traditional, expensive domestic warehousing, we allow e-commerce companies to ship directly from manufacturing hubs to global consumers in as little as 3-5 days. We are growing fast, and we are looking for an elite, full-stack engineer to help us scale a world-class, globally distributed platform to power the future of cross-border logistics.
We are looking for a high-leverage, senior full-stack operator to own and scale major pillars of our global supply chain orchestration platform. In this role, you aren’t just taking tickets and writing code; you will own entire architectural modules from end-to-end.
You will build out our B2B merchant portal, optimize our core logistics engine, and design heavy-duty API integrations connecting Portless to major Order, Warehouse, and Transportation Management Systems (OMS/WMS/TMS). This is a role for a highly autonomous, deeply curious engineer who thrives in an asynchronous, remote environment and loves solving the messy, complex problems that happen when software meets the physical world.
We build on a modern, fully serverless, cloud-native, and event-driven architecture.
Requirements
Portless is changing the face of global e-commerce. By decoupling brands from traditional, expensive domestic warehousing, we allow e-commerce companies to ship directly from manufacturing hubs to global consumers in as little as 3-5 days. We are growing fast, and we are looking for an elite, full-stack engineer to help us scale a world-class, globally distributed platform to power the future of cross-border logistics.
We are looking for a high-leverage, senior full-stack operator to own and scale major pillars of our global supply chain orchestration platform. In this role, you aren’t just taking tickets and writing code; you will own entire architectural modules from end-to-end.
You will build out our B2B merchant portal, optimize our core logistics engine, and design heavy-duty API integrations connecting Portless to major Order, Warehouse, and Transportation Management Systems (OMS/WMS/TMS). This is a role for a highly autonomous, deeply curious engineer who thrives in an asynchronous, remote environment and loves solving the messy, complex problems that happen when software meets the physical world.
We build on a modern, fully serverless, cloud-native, and event-driven architecture.
Requirements
Portless is changing the face of global e-commerce. By decoupling brands from traditional, expensive domestic warehousing, we allow e-commerce companies to ship directly from manufacturing hubs to global consumers in as little as 3-5 days. We are growing fast, and we are looking for an elite, full-stack engineer to help us scale a world-class, globally distributed platform to power the future of cross-border logistics.
We are looking for a high-leverage, senior full-stack operator to own and scale major pillars of our global supply chain orchestration platform. In this role, you aren’t just taking tickets and writing code; you will own entire architectural modules from end-to-end.
You will build out our B2B merchant portal, optimize our core logistics engine, and design heavy-duty API integrations connecting Portless to major Order, Warehouse, and Transportation Management Systems (OMS/WMS/TMS). This is a role for a highly autonomous, deeply curious engineer who thrives in an asynchronous, remote environment and loves solving the messy, complex problems that happen when software meets the physical world.
We build on a modern, fully serverless, cloud-native, and event-driven architecture.
Requirements
Portless is changing the face of global e-commerce. By decoupling brands from traditional, expensive domestic warehousing, we allow e-commerce companies to ship directly from manufacturing hubs to global consumers in as little as 3-5 days. We are growing fast, and we are looking for an elite, full-stack engineer to help us scale a world-class, globally distributed platform to power the future of cross-border logistics.
We are looking for a high-leverage, senior full-stack operator to own and scale major pillars of our global supply chain orchestration platform. In this role, you aren’t just taking tickets and writing code; you will own entire architectural modules from end-to-end.
You will build out our B2B merchant portal, optimize our core logistics engine, and design heavy-duty API integrations connecting Portless to major Order, Warehouse, and Transportation Management Systems (OMS/WMS/TMS). This is a role for a highly autonomous, deeply curious engineer who thrives in an asynchronous, remote environment and loves solving the messy, complex problems that happen when software meets the physical world.
We build on a modern, fully serverless, cloud-native, and event-driven architecture.
Requirements
We are seeking an experienced Senior Warehouse Manager or Director of Warehouse Operations to lead end-to-end warehouse operations across our multi-country network: China (Shenzhen and related facilities), Vietnam, Chicago (USA), and European sites. You will own operational excellence, scalability, team leadership, process standardization, inventory accuracy, safety/compliance, cost efficiency, and continuous improvement for high-volume pick-and-pack, inbound from nearby factories, and outbound air/parcel flows that support our direct-fulfillment model.
This is a hands-on leadership role in a high-growth environment. You will build and manage local teams, implement best practices across sites, drive KPIs (accuracy, on-time ship, productivity, cost per order), and partner closely with operations, logistics, technology, and customer success teams.
Key Responsibilities
Requirements
Preferred Qualifications