# Customer Care Associate (French Speaker)

> APM Monaco · Hong Kong, Hong Kong · Full-time · Posted 2026-08-18

**Workplace:** on_site

**Department:** Customer Care

## Description

**Who are we?**

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

**About the Role:**

-   Office and Home based.
-   5-day work per week (shift basis, including evening, weekend and/or public holiday).
-   Shift hours (7am-4pm / 10am-7pm / 4pm-1am / 7pm-4am / 10pm-7am).
-   Fresh graduate are also welcome.

**Responsibilities**:

-   Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries.
-   Liaise with Logistics, After Sales Service and global boutiques on daily basis.
-   Follow up the offline store enquiries and complaints.
-   Other ad-hoc projects assigned by the manager.

## Requirements

-   Minimum 1 year relevant experiences in customer service/ luxury retail field.
-   Proficient with MS Office.
-   French speaker is a must.
-   Fluent in English. fluency in French will be a bonus.
-   Able to work independently with minimal supervision.
-   Strong sales-oriented mindset.
-   Proactive, patient and committed.
-   Great communication and interpersonal skills.
-   Immediately available is highly preferred.

**This role is based in Hong Kong. Working Holiday Visa Holder is most welcome to apply!**

## Benefits

**Why Join APM?**

•⁠ ⁠Global, Dynamic Team: Diverse and energetic workforce.

•⁠ ⁠Growth Opportunities: We support your professional development.

•⁠ ⁠Collaborative Culture: Teamwork and open communication.

•⁠ ⁠Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.

**Don't wait to join APM Monaco! Click on APPLY NOW!**

## Apply

[Apply at APM Monaco](https://apply.workable.com/apm-monaco/j/6B9CC25BFC/apply)

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