# HR Specialist (US) > SuperStaff · Makati City, Philippines · — · Posted 2026-08-13 **Workplace:** on_site **Department:** Operations Philippines - Billables ## Description We are seeking a strategic, efficient, detail-oriented and people-first HR Specialist. This role is the operational engine of our HR administration: processing employee status changes, administering leave of absence workflows, running our weekly benefits operations cadence, answer emails and employee/manager questions, and maintaining data quality across our HR systems. You will work from documented runbooks with a US-based senior HR manager as your escalation partner, and you will help improve those runbooks as our processes are progressively automated. **Key Responsibilities:** **Employee Status Change Administration (~30%)** - Execute employee status changes end-to-end in BambooHR using our documented change matrix: employment status changes (part-time/full-time, contractor conversions), role changes, promotions, campus and entity transfers - Update job records, compensation table entities, PTO accrual policies, workers' compensation classifications, tax withholding, and system sync settings per the matrix - Create downstream tickets (IT, expense systems, distribution lists) and required notifications for each change type - Maintain the benefit tracking and entity transfer tracking lists; upload change letters to employee records **Leave of Absence Administration (~20%)** - Process leave requests handed off from the US-based intake owner: status changes into and out of leave, eligibility tracking, benefit continuation coordination - Complete employer-action steps on The Standard's portal for disability and leave claims; track claim status - Produce the monthly leave of absence audit and the monthly unpaid leave and deductions report - Process return-to-work changes, including accrual recalculations **Benefits Administration Operations (~30%)** - Run the weekly benefits cadence: life event review and processing (PlanSource/BambooHR), evidence-of-insurability tracking and approvals, status-change benefit eligibility review, carrier import error triage, enrollment communications - Maintain Savii (ICHRA platform) additions and terminations - Pull, scrub (PII removal per protocol), and distribute recurring reports: claims funding, check register, supervisor ID, ACA hours uploads - Prepare vendor invoices for the AP workflow; confirm retirement plan contribution processing - Support open enrollment execution: communications, completion tracking, life-event surge processing - Support payroll cycles with benefit deduction pulls and discrepancy flags (payroll itself is owned onshore) **Onboarding/Offboarding Audit & Verifications (~10%)** - Audit the automated onboarding/offboarding flow; resolve edge cases (rehires, mid-cycle changes, sync failures) - Review scanned I-9 documentation in final review (physical verification is completed at the school level) - Produce employment and income verification letters on request **Employee Support and HR Inbox Management (~5%)** - Answer all HR inbox emails within 24 hours  - Guide managers with process questions and support through email and Teams message channels **Recurring Data Audits (~5%)** - Execute the scheduled audit calendar: PTO accrual policy assignment, payroll entity review, salary threshold and minimum wage reviews, annual notice distributions, holiday calendar updates - Log findings; route anything requiring employee or manager follow-up to the onshore escalation owner **On-demand Back-Up Support**  - Employee relations, staff support, and investigations – cross-trained to be able to serve as back-up investigator in employee relation investigations in collaboration with Compliance, People Ops, Legal, and Senior Leadership team following protocols and scripted interview guides. ## Requirements **Must-Haves:** - 2+ years in HR operations, benefits administration, or HR shared services supporting a US-based employer; US benefits exposure strongly preferred (medical/ICHRA, dental/vision, 401(k), FMLA and state leave concepts) - Hands-on HRIS experience — BambooHR strongly preferred; PlanSource or a comparable benefits administration platform a plus - Strong Excel skills (filtering, lookups, report manipulation); comfortable working across multiple web portals daily - Excellent written and verbal English; clear, professional email communication with US-based staff and vendors - Demonstrated discipline with confidential data (SSNs, compensation, medical-adjacent information); prior experience under a PII handling protocol preferred - Detail orientation with a track record of zero-miss recurring execution; references should speak to reliability - Comfortable with a documented-backup arrangement (a second trained person maintained by the staffing partner) **Nice-to-Haves:** - Experience in education or related fields working with educators. - Familiarity with employment and labor law, regulation, and HR compliance  - Experience in Employee Relation, handling tricky employee-related investigation - A commitment to and understanding of diversity, equity, and inclusion best practices in recruitment. ## Benefits - HMO with 1 free dependent upon hire - Life Insurance - 20 PTO credits annually - Night Differential Pay - VL and SL cash conversion - Annual Performance-Based Merit Increases and Employee Recognition - Great Company Culture - Career Growth and Learnings - Equipment provided by the company - **Night Shift, Mondays - Fridays** - **Onsite (Makati or SM Clark, depending on your location)** - **Php 40,000 - 44,500 all in** ## Apply [Apply at SuperStaff](https://apply.workable.com/apply-superstaffjobs/j/02536B9A53/apply) --- Powered by [Workable](https://www.workable.com)