# Russian Customer Service Representative

> SuperStaff · Uzbekistan (Remote) · Full-time · Posted 2026-02-26

**Workplace:** remote

## Description

The Russian Customer Support Representative is responsible for providing professional and timely assistance to customers via phone, email, and ticketing systems. This role ensures high-quality customer service, accurate issue resolution, and clear communication in Russian while supporting operational efficiency and customer satisfaction. The position requires strong problem-solving skills, attention to detail, and the ability to manage multiple communication channels effectively.

Responsibilities & Duties:

-   Handle inbound and outbound customer calls in Russian
-   Respond to customer inquiries via email and ticketing systems
-   Troubleshoot basic to intermediate issues and provide clear solutions
-   Escalate complex or technical concerns to the appropriate department
-   Document all customer interactions accurately in the CRM or ticketing platform
-   Follow up on open tickets to ensure timely resolution
-   Meet service level agreements (SLAs) for response and resolution times
-   Maintain a high level of professionalism and empathy in all communications
-   Identify recurring issues and report trends to management

## Requirements

-   Fluent/native-level Russian (written and spoken)
-   Good English communication skills (for internal coordination)
-   1–3 years of experience in customer support or call center environment
-   Experience handling email and ticketing systems (Zendesk, Freshdesk, Jira, etc.)
-   Strong multitasking and time management skills
-   Basic troubleshooting and problem-solving ability

**Preferred Qualifications (Optional):**

-   Experience supporting logistics, e-commerce, SaaS, or technical products
-   Experience working in a remote environment
-   Familiarity with CRM systems and performance metrics
-   Experience handling high-volume support queues

**Educational Requirements & Certifications:**

-   High school diploma required
-   Bachelor’s degree preferred but not mandatory
-   Customer service or communication training certifications are a plus

**Competencies:**

-   Russian Language
-   Customer Service
-   Ticketing & CRM Systems
-   Problem-Solving
-   Time Management

## Apply

[Apply at SuperStaff](https://apply.workable.com/apply-superstaffjobs/j/3402042AA0/apply)

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