# Dispatch Operations Specialist

> SuperStaff · Makati City, Philippines (Remote) · — · Posted 2026-06-24

**Workplace:** remote

**Department:** Benco - Philippines

## Description

The **Dispatch Operations Associate** is responsible for coordinating service requests, scheduling field technicians, and ensuring efficient dispatch operations to support timely service delivery. _**This role serves as a key liaison between customers, field technicians, and internal teams, maintaining clear communication, monitoring service progress, and contributing to overall operational efficiency and customer satisfaction.**_

**  
Key Responsibilities:**

-   Schedule and dispatch field service technicians based on service priorities, availability, and geographic coverage.
-   Monitor technician schedules and optimize assignments to ensure efficient service delivery.
-   Coordinate service appointments with customers and internal stakeholders.
-   Track and manage open service tickets, ensuring timely follow-up and resolution.
-   Maintain accurate and up-to-date records within dispatch, CRM, and service management systems.
-   Provide timely updates regarding service status, delays, and schedule changes to customers and management.
-   Review work orders for accuracy, completeness, and proper documentation.
-   Support field technicians by providing relevant job information, documentation, and logistical assistance.
-   Escalate urgent service concerns and operational issues to the appropriate teams for prompt resolution.
-   Maintain reporting file related to scheduled work orders.
-   Collaborate with cross-functional teams to support service goals and improve operational processes.
-   Provide cross-functional support by assisting with various back-office operations, adapting to new processes and systems, and performing additional duties as assigned to meet business needs and ensure operational continuity.
-   Ability to handle occasional inbound and outbound calls while managing administrative and dispatch responsibilities.

## Requirements

-   Minimum of 1–2 years of experience in dispatching, scheduling, customer service, logistics, service coordination, or a related field.
-   Strong organizational skills with the ability to effectively manage multiple task and priorities.
-   Excellent verbal and written communication skills.
-   Proficiency in Microsoft Office applications, particularly Excel and Outlook.
-   Experience using CRM platforms, ticketing systems, or dispatch management software is preferred.
-   Ability to work efficiently in a fast-paced and dynamic environment.
-   Strong attention to detail, problem-solving, and decision-making skills.
-   Amenable to working night shifts, including holidays as required by business operations.  
      
    **Preferred Skills:**
-   Experience supporting field service or workforce management operations.
-   Understanding of Service Level Agreements (SLAs) and performance metrics.
-   Reporting, data analysis, and performance tracking experience.
-   Ability to coordinate effectively with multiple departments and remote field personnel.
-   Experience handling time-sensitive service requests and escalations.

## Benefits

-   **Earn up to 30k!**

-   **Work Setup:** Onsite
-   **Work Schedule:** Night Shift

-   **Legal Benefits:**   
    HMO with 1 free dependent upon hire  
    Life Insurance  
    20 PTO credits annually  
    Night Differential

-   Annual Performance-Based Merit Increases and Employee Recognition
-   Great Company Culture
-   Career Growth and Learning

## Apply

[Apply at SuperStaff](https://apply.workable.com/apply-superstaffjobs/j/54212A302C/apply)

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