# Regional Operations Specialist (Dispatch Coordinator)

> SuperStaff · Makati City, Philippines (Hybrid) · — · Posted 2026-07-09

**Workplace:** hybrid

**Department:** Operations Philippines - Billables

## Description

We are seeking a highly detail-oriented and process-driven **Regional Operations Specialist** to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.

**Key Responsibilities:**

-   Act as the key liaison between internal teams: field operations, drivers, and account management.
-   Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
-   Handle calls for internal communication only—no direct customer interaction.
-   Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
-   Review and update paperwork to ensure accuracy, completeness, and client alignment.
-   Monitor driver activity to ensure accurate milestone marking for each order.
-   Add and track order milestones in the system to maintain visibility and accountability.
-   Anticipate potential gaps by reviewing orders in advance and requesting any missing information.
-   Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.
-   Maintain up-to-date records and documentation to support reporting and performance reviews.

## Requirements

-   Extreme attention to detail with the ability to execute with minimal to zero errors.
-   Strong written communication skills for efficient and professional SMS/text updates.
-   Dependable and highly organized with a proactive, solution-oriented mindset.
-   Experience or strong interest in logistics, dispatch, or back-office coordination roles.
-   Ability to quickly learn new software platforms and follow established processes.
-   Self-motivated and able to work independently in a remote work environment.
-   Proven ability to manage time effectively while handling multiple tasks.
-   Knowledgeable in using **Zendesk**

**Tools & Platforms:**

-   Slack – Internal team collaboration
-   Google Suite – Document and file management
-   Zendesk – Ticketing and support platform (training provided)
-   DialPad – Internal phone system (training provided)

## Benefits

-   HMO with 1 free dependent upon hire
-   Life Insurance
-   Night Differential
-   20 PTO credits annually
-   VL and SL cash conversion
-   Annual Performance-Based Merit Increases and Employee Recognition
-   Great Company Culture
-   Career Growth and Learning
-   Equipment provided by the company
-   **Shift Schedule**

-   **Tuesday–Saturday:** 1:00 AM to 10:00 AM PHT

-   **Onsite for the first 2 months and will transition to Hybrid setup**
-   **PHP 42,000 - 46,500 all in**

## Apply

[Apply at SuperStaff](https://apply.workable.com/apply-superstaffjobs/j/962E310DF5/apply)

---
Powered by [Workable](https://www.workable.com)