# Dispatch Coordinator (Regional Operations)

> SuperStaff · Makati City, Philippines (Hybrid) · Full-time · Posted 2026-08-03

**Salary:** unknown currency 42,000–46,500

**Workplace:** hybrid

## Description

We are seeking a highly detail-oriented and process-driven Regional Operations Specialist to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.

**Key Responsibilities:**

-   Act as the key liaison between internal teams: field operations, drivers, and account management.
-   Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
-   Handle calls for internal communication only—no direct customer interaction.
-   Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
-   Review and update paperwork to ensure accuracy, completeness, and client alignment.
-   Monitor driver activity to ensure accurate milestone marking for each order.
-   Add and track order milestones in the system to maintain visibility and accountability.
-   Anticipate potential gaps by reviewing orders in advance and requesting any missing information.
-   Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.
-   Maintain up-to-date records and documentation to support reporting and performance reviews.

## Requirements

-   Extreme attention to detail with the ability to execute with minimal to zero errors.
-   Strong written communication skills for efficient and professional SMS/text updates.
-   Dependable and highly organized with a proactive, solution-oriented mindset.
-   Experience or strong interest in logistics, dispatch, or back-office coordination roles.
-   Ability to quickly learn new software platforms and follow established processes.
-   Self-motivated and able to work independently in a remote work environment.
-   Proven ability to manage time effectively while handling multiple tasks.

**Tools & Platforms:**

-   Slack – Internal team collaboration
-   Google Suite – Document and file management
-   Zendesk – Ticketing and support platform (training provided)
-   DialPad – Internal phone system (training provided)

## Benefits

-   **HMO with 1 free dependent upon hire**

-   **Life Insurance**
-   **Night Differential**
-   **20 PTO credits annually**
-   **VL and SL cash conversion**
-   **Annual Performance-Based Merit Increases and Employee Recognition**
-   **Great Company Culture**
-   **Career Growth and Learning**
-   **Equipment provided by the company**
-   **2 months onsite (Clark or Makati), then transition to a Hybrid setup**
-   **PHP 42,000 - 46,500 all in**

**Schedule:**

**Monday, Thursday, and Friday: 9:00 PM to 6:00 AM (the following day)**

**Saturday and Sunday: 7:00 PM to 4:00 AM (the following day)**

**Days Off: Tuesday and Wednesday**

## Apply

[Apply at SuperStaff](https://apply.workable.com/apply-superstaffjobs/j/9C4FC4FDC1/apply)

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