# Dispatch Support Specialist (Dayshift)

> SuperStaff · Angeles, Philippines · — · Posted 2026-07-06

**Workplace:** on_site

**Department:** Operations Philippines - Billables

## Description

Are you detail-oriented, customer-focused, and passionate about logistics? Join our team as a **Dispatch Support Specialist** and play a key role in ensuring efficient delivery operations while providing exceptional support to customers and drivers.

Key Responsibilities

-   Dispatch deliveries across assigned markets and create efficient routes based on driver schedules, customer needs, and service level agreements.
-   Manage daily dispatch operations using the company's dispatch system.
-   Communicate with customers via phone and email to resolve concerns promptly while maintaining a professional and courteous approach.
-   Handle customer inquiries and tickets through Dialpad and Zendesk.
-   Coordinate closely with drivers by providing timely updates, instructions, and operational support.
-   Monitor delivery performance and help achieve on-time delivery metrics of 90% or higher.
-   Provide regular feedback to Operations leaders regarding driver performance and staffing needs.
-   Develop a strong understanding of assigned markets, including clients, drivers, and operational requirements.

## Requirements

-   Excellent written and verbal communication skills.
-   Strong customer service and interpersonal skills.
-   Responsible, dependable, and highly organized.
-   Quick learner with the ability to adapt to new software and changing operational needs.
-   Experience managing operational workflows efficiently is an advantage.
-   Passion for logistics and delivering high-quality service.
-   Proficient in Google Workspace (Docs, Sheets, Gmail, etc.).
-   Comfortable working in an onsite, fast-paced environment.

## Benefits

-   HMO coverage with **1 free dependent upon hire**
-   Life Insurance
-   Day Shift
-   20 PTO credits annually
-   Great company culture
-   Career growth and learning opportunities
-   Company-issued laptop
-   **Work Setup:** Onsite
-   **Salary:** Up to **₱30,000/month**

Interested? Apply today and become part of a team that keeps operations moving efficiently while delivering outstanding customer service.

## Apply

[Apply at SuperStaff](https://apply.workable.com/apply-superstaffjobs/j/AFA1231F2B/apply)

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