# Home Care Staffing Scheduling Coordinator

> SuperStaff · Makati City, Philippines (Remote) · Full-time · Posted 2026-07-15

**Workplace:** remote

**Department:** Operations Philippines - Billables

## Description

### Job Overview

The Scheduler / Home Care Staffing Coordinator is responsible for ensuring caregiver shifts are filled accurately and on time, with a strong focus on weekend coverage. This role serves as a key communication hub between caregivers, care managers, clients, and family members, and plays a critical part in maintaining continuity of care. The ideal candidate is highly organized, proactive, calm under pressure, and able to make sound staffing decisions in a fast-moving environment.

### Responsibilities & Duties

-   Fill open caregiver shifts based on client needs, caregiver availability, and service requirements.
-   Manage same-day call-offs and urgent schedule changes.
-   Coordinate with care managers regarding client needs, staffing priorities, and service continuity.
-   Communicate with caregivers, clients, seniors, and family members regarding scheduling concerns.
-   Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions.
-   Maintain accurate schedule records, updates, and handoffs between shifts.
-   Build working familiarity with caregiver strengths, limitations, and suitability for specific client cases.
-   Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts.
-   Support smooth shift transitions and communicate relevant updates to the next shift.
-   Contribute to schedule stability, coverage planning, and service quality.

## Requirements

### Required Qualifications

-   3+ years experience in scheduling, and dispatch, workforce coordination, staffing, or a similar operations role.
-   Strong verbal and written English communication skills.
-   Ability to manage multiple moving parts in a fast-paced, service-driven environment.
-   Strong judgment and decision-making under pressure.
-   Ability to communicate professionally with clients, family members, and internal team members.
-   Comfortable handling urgent staffing issues, call-offs, and last-minute changes.
-   Strong organizational skills and attention to detail.
-   Able to work weekends as part of a full-time schedule.

### Preferred Qualifications

-   Experience in home care, healthcare scheduling, caregiver staffing, or healthcare dispatch.
-   Experience in logistics dispatch or similar real-time coordination roles.
-   Experience using WellSky or comparable scheduling / workforce systems.
-   Background in a proactive service environment rather than a purely scripted call center role.

### Educational Requirements & Certifications

-   Bachelor’s degree preferred but not required.
-   Relevant experience in scheduling, dispatch, healthcare support, or operations may be considered in lieu of formal education.

## Benefits

-   HMO with 1 free dependent upon hire
-   Life Insurance
-   20 PTO credits annually
-   VL and SL cash conversion
-   Annual Performance-Based Merit Increases and Employee Recognition
-   Great Company Culture
-   Career Growth and Learning
-   Night Differential

**Work Schedule**

-   **NIGHT SHIFT** (Current scheduling coverage includes shifts such as 6:00 AM–2:00 PM CST and 2:00 PM–11:00 PM CST)
-   **SHIFTING SCHEDULE** with weekend shift coverage
-   **WORK FROM HOME**
-   Php 40,000 - 44,500 all in

## Apply

[Apply at SuperStaff](https://apply.workable.com/apply-superstaffjobs/j/C3BE4F9A16/apply)

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