# Customer Service Representative

> SuperStaff · Makati, Philippines (Remote) · Full-time · Posted 2026-08-19

**Salary:** unknown currency 25,000–27,000

**Workplace:** remote

**Department:** Benco - Philippines

## Description

The **Customer Service Representative** is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from **Territorial Representatives**, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed to ensuring customer satisfaction through accurate and timely assistance.

**Key Responsibilities:**

**Customer Support:**

-   Handle inbound and outbound calls professionally, ensuring a high level of customer service.
-   Respond to customer inquiries via email with clear, accurate, and timely communication.
-   Assist **Territorial Representatives** with product-related inquiries, order statuses, and service requests. There will be occasions that customers will be routed to inbound calls.
-   Maintain a positive and empathetic attitude toward customers at all times.

**Escalation Management:**

-   Process and resolve escalated cases efficiently while adhering to company guidelines.
-   Investigate customer concerns and provide effective solutions within the required timeframe.
-   Collaborate with internal teams to resolve complex issues and ensure a seamless customer experience.

**Data & Documentation:**

-   Accurately document customer interactions, inquiries, complaints, and resolutions in the system.
-   Ensure all customer data and transaction records are updated and maintained as per company policies.
-   Prepare and submit reports related to customer service performance and escalations.

**Process Improvement:**

-   Identify recurring customer issues and recommend process enhancements.
-   Stay updated with company policies, products, and procedures to provide the best support.
-   Participate in team training and continuous learning initiatives.

## Requirements

-   **Education:** College Degree or equivalent.
-   **Experience:** Minimum **1-2 years of customer service experience** in voice and email support.
-   **Technical Skills:** Knowledge in Microsoft Office Suite (Outlook, Excel, Word) and CRM software.
-   **Communication Skills:** Excellent verbal and written communication skills in English.
-   **Problem-Solving:** Ability to analyze situations, identify problems, and develop solutions effectively.
-   **Time Management:** Strong organizational skills with the ability to manage multiple tasks efficiently.
-   **Customer Focus:** Ability to handle challenging situations professionally and provide customer-centric resolutions.
-   **Team Player:** Ability to collaborate and work well within a team-oriented environment.

## Benefits

-   HMO with 1 free dependent upon hire
-   Life Insurance
-   20 PTO credits annually
-   20 % Night Differential
-   VL and SL cash conversion
-   Annual Performance-Based Merit Increases and Employee Recognition
-   Great Company Culture
-   Career Growth and Learning
-   Night Shift
-   Work from Home
-   Php 25,500 - Php 30,000 all in

## Apply

[Apply at SuperStaff](https://apply.workable.com/apply-superstaffjobs/j/D01A0101E6/apply)

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