# Customer Service Representative - Logistics

> SuperStaff · Angeles, Philippines · — · Posted 2026-10-22

**Workplace:** on_site

**Department:** Operations Philippines - Billables

## Description

We are looking for a customer-focused professional with strong communication skills and the technical aptitude to troubleshoot and resolve delivery- and product-related concerns.

In this role, you will play a key part in delivering an exceptional customer experience that sets our company apart from the competition. You will support existing customers, coordinate the order-to-delivery process for new clients, and serve as a liaison between customers and the Operations team to ensure timely and accurate delivery of time-sensitive shipments.

The ideal candidate is proactive, detail-oriented, and able to build and maintain strong professional relationships with both internal teams and external customers. A strong sense of urgency, adaptability, and commitment to customer satisfaction will contribute to long-term business growth and success.

### Key Responsibilities

-   Respond promptly and accurately to customer inquiries through various channels, including phone, email, chat, and Slack.
-   Manage a high volume of customer interactions while maintaining a professional, positive, and customer-focused approach.
-   Identify, troubleshoot, and coordinate the resolution of delivery- and product-related issues.
-   Prioritize customer concerns and escalate urgent matters to the appropriate teams when necessary.
-   Process new customer accounts, orders, and order updates accurately and efficiently.
-   Coordinate the order-to-delivery process for new prospects, ensuring timely communication and shipment coordination.
-   Act as a liaison between customers, Sales, and Operations to ensure smooth coordination and timely delivery.
-   Build and maintain strong professional relationships with customers and internal stakeholders.
-   Collaborate with the Sales team to identify potential business opportunities and support customer retention.
-   Navigate multiple customer service platforms, CRM systems, and internal databases to access, update, and manage information.
-   Adapt quickly to new software, system updates, and evolving business processes.

-   Remain calm, professional, and solution-oriented when handling challenging situations or competing priorities.

## Requirements

-   1–3 years of experience in customer service or a related field.
-   Experience in logistics, shipment coordination, or account management is an advantage.
-   Excellent verbal and written communication skills.
-   Strong customer service skills and a commitment to delivering an exceptional customer experience.
-   Strong problem-solving skills, attention to detail, and a sense of urgency when addressing customer concerns.
-   Proficient in computer applications, with the ability to navigate multiple systems simultaneously.
-   Working knowledge of Microsoft Word, Microsoft Excel, and Google Docs.
-   A positive attitude, a good sense of humor, and enthusiasm for working in a fast-growing company.
-   Strong collaboration and interpersonal skills, with the ability to work effectively across Sales, Operations, and other departments.

## Benefits

-   HMO with 1 free dependent upon hire
-   Life Insurance
-   20 PTO credits annually
-   VL and SL cash conversion
-   Annual Performance-Based Merit Increases and Employee Recognition
-   Great Company Culture
-   Career Growth and Learning
-   A laptop will be provided by the company
-   Php 28,000 - Php 32,500

## Apply

[Apply at SuperStaff](https://apply.workable.com/apply-superstaffjobs/j/E6737670F6/apply)

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