# Customer Service Representative - 002 (Healthcare)

> SuperStaff · Makati City, Philippines · — · Posted 2026-07-08

**Workplace:** on_site

## Description

We are seeking a dedicated and enthusiastic Customer Service Representative / Client Services Assistant to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.  

**KEY RESPONSIBILITIES:  
**

-   Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring  
    about an order, product information, and general order assistance
-   Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
-   Seize opportunities to upsell products when they arise
-   Build sustainable relationships and engage customers by going the extra mile
-   Stay current with industry changes/trends to provide best in class service
-   Meet personal/team qualitative and quantitative targets

## Requirements

-   Experience in a healthcare account
-   Proficient in the required language
-   Excellent organizational and time-management skills.
-   Ability to work in a fast-paced environment.
-   Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
-   Strong affinity for customer services.
-   Shows the ability to calm patients during a stressful situation.
-   Proficient with Microsoft Word, Excel, and Outlook

## Benefits

-   HMO with 1 free dependent upon hire
-   Life Insurance
-   20 PTO credits annually
-   VL and SL cash conversion
-   Annual Performance-Based Merit Increases and Employee Recognition
-   Great Company Culture
-   Career Growth and Learning
-   10% Night Differential
-   **Onsite (Ayala, Makati/Clark, Pampanga)**
-   **Night shift**
-   **26,000 ALL IN**

## Apply

[Apply at SuperStaff](https://apply.workable.com/apply-superstaffjobs/j/FE7F4BF8CE/apply)

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