# German Customer Service Agent for Booking.com - Remote

> apply2day · Greece (Remote) · Full-time · Posted 2026-04-06

**Workplace:** remote

**Department:** On-line_support

## Description

Our client, a global leader in customer experience solutions, is partnering with Booking.com, one of the world's largest online travel platforms. We are looking for a **German-Speaking Travel Customer Service Agent** to join their team in Athens, remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.

### Key Responsibilities

-   Handle incoming customer and partner queries via phone, email, and chat in both **German** and **English**
-   Assist with reservations, cancellations, modifications, and general travel-related issues
-   Provide guidance on platform tools, policies, and procedures
-   Log all interactions in the CRM system, ensuring accuracy and follow-up
-   Identify issues, resolve them quickly, and escalate when necessary
-   Maintain professionalism and empathy, particularly in stressful situations
-   Consistently meet service quality and customer satisfaction goals

## Requirements

-   Fluency in **German** and **English** (verbal and written)
-   Strong computer and multitasking skills
-   Excellent problem-solving and communication abilities

Will be considered a great asset if you have:

-   Previous customer service, travel, or hospitality experience

## Benefits

-   **Competitive Salary**
-   **Monthly Bonuses**
-   **Meal Vouchers**
-   **Health care benefits and numerous other discounts**
-   **Continuous Training** and access to Educational Platforms
-   **Relocation** **package** for candidates relocating from abroad, including travel expenses and initial accommodation

## Apply

[Apply at apply2day](https://apply.workable.com/apply2day/j/EABCB5975C/apply)

---
Powered by [Workable](https://www.workable.com)