# Social Media Moderator / Customer Service Representative

> ArabyBrand · Cairo, Egypt · Full-time · Posted 2026-09-07

**Workplace:** on_site

**Department:** Customer Success

## Description

**We are** looking for a professional and customer-oriented **Social Media Moderator** to handle customer inquiries and provide excellent support across our social media platforms.

### Responsibilities:

-   Respond to customer messages and comments across social media platforms.
-   Answer inquiries about products, prices, availability, and other details.
-   Assist customers in choosing the most suitable products.
-   Receive and record customer orders accurately.
-   Follow up with customers regarding orders and delivery when needed.
-   Handle customer complaints and issues in a professional and friendly manner.
-   Escalate complex cases to the relevant team when necessary.
-   Maintain fast response times and a professional tone that reflects the brand image.
-   Monitor comments and messages regularly and ensure no customer inquiry is left unanswered.
-   Report recurring customer feedback and common issues to management.

## Requirements

-   Excellent communication and customer service skills.
-   Friendly, polite, and professional writing style.
-   Strong follow-up and organizational skills.
-   Ability to handle different customer situations and work under pressure.
-   Good knowledge of social media platforms, especially Facebook, Instagram, and WhatsApp.
-   Strong attention to detail.
-   Previous experience in customer service, social media moderation, or sales is preferred.

## Apply

[Apply at ArabyBrand](https://apply.workable.com/arabybrand/j/031A8D4880/apply)

---
Powered by [Workable](https://www.workable.com)