# Customer Support Agent

> Assistant Launch · Colombia (Remote) · — · Posted 2026-07-31

**Workplace:** remote

**Department:** EA External

## Description

Assistant Launch connects top **LATAM** talent with US-based founders and executives. We're hiring a **Customer Support Agent** to be the frontline voice for a US client — handling inbound/outbound support with speed, warmth, and real ownership. This is a junior-to-mid level role for someone who's done the reps in a call center environment and is ready to work independently, without a supervisor checking every ticket.

### What You'll Do

-   Handle customer inquiries via phone, email, and chat with a friendly, solution-first tone
-   Troubleshoot issues end-to-end — own the problem until it's resolved, not just until it's "escalated"
-   Log and track cases accurately in the client's CRM/helpdesk system
-   Identify patterns in recurring issues and flag them proactively to the client
-   Use AI tools to work faster and smarter 
-   Manage your own workload and schedule within agreed hours — no one is watching over your shoulder

Example of what "ownership" looks like in practice: A customer writes in frustrated because a refund hasn't posted. Instead of just replying "I've forwarded this to billing," you check the transaction status yourself, give the customer a real timeline, and follow up proactively two days later to confirm it's resolved — without being asked to.

## Requirements

### What You Bring

-   1–3 years of call center or customer support experience (phone-based support strongly preferred)
-   C1 English level — you'll be the voice of a US company
-   Strong independent work habits: you don't need daily hand-holding to hit your targets
-   Comfort using AI tools in daily workflow 
-   Reliable internet, a quiet workspace, and your own equipment
-   A calm, patient communication style, even with difficult customers

## Benefits

-   Fully remote
-   Weekly pay, at and above industry standard
-   Paid vacation and holidays
-   Health and learning stipends
-   Access to AI training and tools
-   Clear paths to advancement

**This Role Isn't for Everyone**

This is not a role for someone who simply wants to clock in and clock out. It’s for professionals who want to build a long-term career as an Executive Assistant, work with clients who respect and value their contribution, and grow within a team that is committed to developing the future of this role.

## Apply

[Apply at Assistant Launch](https://apply.workable.com/assistant-launch/j/4F944E3698/apply)

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