# Customer Success Manager

> Assistant Launch · Colombia (Remote) · Full-time · Posted 2026-04-21

**Workplace:** remote

**Department:** External Operations

## Description

We are seeking a high-performing Customer Success Manager to serve as the primary point of contact between our agency and our growing client portfolio. This role demands a proactive, reliable, and ownership-driven professional who thrives in a fast-paced environment and is genuinely invested in client success.

**About the Role**

As our Customer Success Manager, you will own the full client relationship lifecycle — from onboarding to day-to-day communication and long-term retention. You will manage a portfolio of approximately 42 clients and work cross-functionally with our internal team to ensure seamless delivery and client satisfaction.

This is not a role for someone who needs to be managed. We are looking for someone who leads with initiative, moves with speed and excellence, and consistently anticipates client needs before being asked.

 **Key Responsibilities**

-   Serve as the primary point of contact for all assigned clients
-   Manage and respond to client emails in a timely, professional manner
-   Follow up on active projects with both clients and the internal fulfillment team
-   Conduct client calls including onboarding sessions, check-ins, and project updates
-   Lead the onboarding process for new clients, ensuring a smooth and positive experience
-   Proactively identify client needs and flag potential issues before they escalate
-   Attend internal team meetings twice per week
-   Collaborate closely with the CEO, Fulfillment, and Marketing team.
-   Prioritize client relationships based on urgency and strategic importance

 **What We're Looking For**

The ideal candidate is a blend of strong executor and strategic thinker. You handle day-to-day client management with precision, but you also know how to read a situation, adapt, and communicate with impact. You don't wait to be told what to do — you see what needs to happen and you make it happen.

If you're someone who takes pride in your work, genuinely cares about client relationships, and wants to grow with a company that rewards excellence — we want to hear from you.

## Requirements

-   3–5 years of experience in a Customer Success, Account Management, or Client Services role
-   Proven ability to manage multiple client accounts simultaneously with excellent organizational skills
-   Strong written and verbal communication skills — you know how to handle difficult conversations with confidence
-   High level of accountability and follow-through — you do what you say you will do
-   Ability to work independently without constant supervision or follow-ups
-   Comfortable in a fast-paced, dynamic environment where priorities can shift quickly
-   Experience working with marketing agencies or in a B2B service environment is a plus
-   Availability to work 7:00 AM – 4:00 PM Pacific Time

## Apply

[Apply at Assistant Launch](https://apply.workable.com/assistant-launch/j/B9993A57D5/apply)

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