# Onsite Lab IT Support Specialist

> Avacone · Cambridge, United States · Full-time · Posted 2026-09-04

**Workplace:** on_site

**Department:** USA

## Description

### Position Overview

We are seeking two experienced Onsite Lab IT Support Specialists to support scientific laboratories within pharmaceutical drug research and manufacturing environments. The successful candidates will provide hands-on technical support for laboratory instruments, scientific applications, and associated computing infrastructure while ensuring compliance with GxP, data-integrity, validation, and change-control requirements.

###   
Key Responsibilities

-   Provide onsite support for laboratory IT infrastructure, scientific applications, instrument workstations, and peripheral devices.
-   Install, configure, maintain, and troubleshoot Chromatography Data Systems (CDS), particularly Chromeleon.
-   Support laboratory instruments such as HPLC systems and their integration with CDS and instrument-control software.
-   Diagnose and resolve instrument-software, workstation, network-connectivity, application, and peripheral issues.
-   Stage, image, configure, deploy, and maintain laboratory PCs for scientific and instrument-related use.
-   Support interfaces and workflows involving Laboratory Information Management Systems (LIMS) and Electronic Laboratory Notebooks (ELN).
-   Perform support activities in accordance with GxP regulations, data-integrity principles, standard operating procedures, and quality requirements.
-   Follow Computer System Validation (CSV), change-control, incident-management, and documentation processes.
-   Maintain accurate records of incidents, configurations, troubleshooting activities, resolutions, and system changes.
-   Work closely with scientists, laboratory personnel, Quality Assurance, manufacturing teams, vendors, and other IT support groups.
-   Communicate technical issues, risks, and resolutions clearly to both technical and non-technical stakeholders.
-   Coordinate with instrument and software vendors when advanced troubleshooting or escalation is required.

## Requirements

### Required Qualifications and Experience

-   Hands-on experience supporting IT systems in pharmaceutical research, manufacturing, or another regulated laboratory environment.
-   Experience supporting scientific instrument software and laboratory computing infrastructure.
-   Practical experience configuring and troubleshooting CDS platforms such as Chromeleon.
-   Familiarity with HPLC and other laboratory instruments, including their connection to CDS or instrument-control applications.
-   Working knowledge of GxP regulations and pharmaceutical data-integrity requirements.
-   Experience staging, imaging, configuring, and deploying laboratory workstations.
-   Strong troubleshooting skills across scientific applications, instrument connectivity, operating systems, networks, and PC hardware.
-   Understanding of LIMS and ELN platforms and their role in laboratory workflows.
-   Understanding of Computer System Validation and formal change-control processes.
-   Strong written and verbal communication skills.
-   Ability to work effectively with scientists, Quality Assurance teams, vendors, and end users.

###   
Preferred Qualifications

-   Previous experience in a dedicated GxP laboratory IT support role.
-   Experience working in customer-facing or end-user support positions.
-   Familiarity with incident, problem, and change-management practices.
-   Experience producing or maintaining validation and regulated-system documentation.

###   
Key Competencies

-   Customer-focused and service-oriented approach
-   Strong analytical and problem-solving abilities
-   Clear and professional communication
-   Attention to detail and documentation quality
-   Ability to work independently in an onsite environment
-   Effective collaboration across laboratory, quality, business, and IT teams
-   Commitment to compliance, system reliability, and data integrity

## Apply

[Apply at Avacone](https://apply.workable.com/avacone/j/9758784517/apply)

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