# Guest Services Coordinator

> Avamere Skilled Advisors, LLC · Medford, United States · — · Posted 2026-08-27

**Workplace:** on_site

**Department:** Avamere Rogue Valley

## Description

**Guest Services Coordinator**

Status: Part Time

Schedule: Monday-Friday 2pm-7pm

Location: Health Services of Rogue Valley

**Apply at** [**www.TeamAvamere.com**](https://teamavamere.com/)

**Job Summary**

A Guest Services role in a long-term care facility focuses on creating a positive and welcoming environment for residents, their families, and other visitors. This position typically involves a blend of customer service, administrative support, and coordination tasks to ensure a smooth and comfortable experience for everyone entering the facility. 

**Essential Duties and Job Responsibilities**

-   Warmly greeting and assisting residents, families, and visitors, including providing directions and answering inquiries.
-   Ensuring visitors adhere to facility policies and procedures, including signing in/out and coordinating with staff to prepare rooms for new residents and facilitating their smooth arrival.
-   Assisting with the admissions process, including inquiries, paperwork, and explaining billing and facility procedures.
-   Conducting facility tours for prospective residents and their families.
-   Facilitating introductions to caregivers and other departments.
-   Conducting post-admission satisfaction surveys and addressing initial questions or concerns.
-   Providing regular check-ins during the initial weeks of a resident's stay to ensure satisfaction.
-   wearing identification badges.
-   Answering phones, managing resident call lists, and redirecting calls appropriately.
-   Responding to general questions and concerns, providing information about facility services, and making recommendations.
-   Documenting and escalating feedback and issues to ensure timely resolution.
-   Handling and distributing mail and packages.
-   Scheduling appointments for residents with medical staff or other professionals.
-   Reporting any changes in a resident's condition or behavior to the appropriate medical staff.
-   Collaborating with other departments to ensure seamless service delivery.
-   Ensuring the reception area is clean, organized, and inviting.
-   Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff.

## Requirements

**Requirements and Qualifications**

-   One or more years of experience in a clerical position in healthcare setting.
-   Must maintain and have active CPR/BLS during employment
-   Have a passion for caregiving and enhancing the quality of life for our residents

## Benefits

**At Avamere, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:**

-   Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.
-   401 (k) Plan: After 90 days of employment, with matching program.  
-   Paid Time Off (PTO):  Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.
-   EAP Canopy with unlimited telehealth mental health visits.
-   Continuing Education and Higher Education Reimbursement.
-   Generous employee referral bonus program.
-   Flexible Spending Accounts & CERA:  Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).
-   Professional Development: Opportunities for growth and development within the company.
-   Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.   

_Avamere is an Equal Opportunity Employer and participates in E-Verify._

## Apply

[Apply at Avamere Skilled Advisors, LLC](https://apply.workable.com/avamere-skilled-advisors-llc/j/53334C8F35/apply)

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