# Customer Service Representative (Bahasa Indonesia Speaker)

> Avomind · Kuala Lumpur, Malaysia (Hybrid) · — · Posted 2026-05-22

**Workplace:** hybrid

## Description

### Company Description

Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange.

With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint.

The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth.

### Job Description

Reporting to the Team Lead / Senior Customer Service, our client is seeking a proactive and customer-focused **Bahasa Indonesia-speaking Customer Service Representative** to join the team.

The successful candidate will be responsible for delivering high-quality support to Bahasa Indonesia-speaking clients, resolving inquiries efficiently, and contributing to a positive overall customer experience. You will work within a diverse, collaborative team environment and play a key role in supporting client satisfaction and retention.

### Key Responsibilities

-   Respond to customer inquiries via phone, email, and live chat in Bahasa Indonesia and English.
-   Provide accurate information regarding products, services, and policies.
-   Resolve customer issues in a timely and professional manner.
-   Maintain detailed and accurate records of customer interactions within CRM systems.
-   Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction.
-   Identify and escalate priority or complex issues when necessary.
-   Handle back-office related queries and support requests.
-   Assist clients with basic technical troubleshooting where required.
-   Manage and resolve customer complaints effectively and professionally.
-   Meet defined performance targets, including response times, resolution rates, and customer satisfaction metrics.
-   Identify opportunities to enhance client experience and retention through value-added support and service.

### Qualifications

-   Fluency in Bahasa Indonesia and English (spoken and written) is essential.
-   Previous experience in customer service or a similar role is preferred; experience within financial services or trading environments is an advantage.
-   Strong communication and interpersonal skills.
-   Ability to work effectively under pressure in a fast-paced environment.
-   Strong multitasking and organizational abilities.
-   Familiarity with CRM systems and customer support tools is beneficial.
-   Problem-solving mindset with strong attention to detail.
-   Additional language skills are a plus.

## Apply

[Apply at Avomind](https://apply.workable.com/avomind/j/007E97A19F/apply)

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