# Customer Service Representative

> Avomind · Yerevan, Armenia (Hybrid) · Full-time · Posted 2026-05-13

**Workplace:** hybrid

**Department:** External - Commercial

## Description

### Company Description

Our client is a global financial services and technology company providing online trading and investment solutions to clients across international markets. Through a combination of innovative products, market access, educational resources, and customer-focused services, our client helps individuals engage confidently with financial markets.

Operating across multiple regions, our client offers a diverse and fast-paced environment where collaboration, continuous improvement, and innovation are highly valued. Teams work across a broad range of functions including customer operations, technology, marketing, analytics, finance, and commercial growth.

As a growing international business, our client is committed to creating opportunities for employees to develop their skills, take ownership, and contribute to meaningful projects in a dynamic industry.

### Job Description

Our client is seeking a proactive and customer-focused Farsi-speaking Customer Service Representative to join the team, reporting to the Team Lead, Customer Service. The successful candidate will be responsible for delivering exceptional support to Farsi-speaking and English-speaking clients across multiple communication channels, resolving inquiries efficiently, and ensuring a positive customer experience.

You will work within a collaborative and multicultural team environment, supporting clients with inquiries, troubleshooting, back-office coordination, and client retention initiatives.

### Key Responsibilities

-   Respond to customer inquiries via phone, email, and chat in Farsi and English.
-   Provide accurate information regarding products, services, and company policies.
-   Resolve customer issues promptly and professionally while maintaining high customer satisfaction standards.
-   Maintain accurate records of customer interactions within CRM systems.
-   Collaborate with internal teams to ensure timely issue resolution and smooth customer experiences.
-   Escalate complex or priority issues when necessary.
-   Handle back-office related queries and follow-ups.
-   Support clients with technical and troubleshooting-related issues.
-   Manage complaints professionally and ensure appropriate resolution.
-   Meet defined KPIs including response times, resolution quality, and customer satisfaction metrics.
-   Support client retention initiatives through upselling and cross-selling of relevant value-added services.

### Qualifications

### Requirements

-   Fluency in English is required.
-   Native or near-native proficiency in Farsi, Russian, or another relevant language is highly preferred.
-   Previous experience in customer service, support, or a client-facing role is preferred.
-   Experience within financial services, fintech, forex, or trading environments would be advantageous.
-   Strong communication and interpersonal skills with a customer-focused mindset.
-   Ability to multitask and work effectively in a fast-paced environment.
-   Strong problem-solving skills and attention to detail.
-   Familiarity with CRM systems and support tools is a plus.
-   Comfortable working collaboratively within a diverse team environment.

### Additional Information

### Benefits

-   Hybrid working policy
-   Discretionary performance-related bonus
-   Flexible benefits allowance
-   Medical insurance
-   Wellbeing and self-development support initiatives

Our client is an equal opportunities employer and welcomes applications from candidates of all backgrounds and experiences.

## Apply

[Apply at Avomind](https://apply.workable.com/avomind/j/015ABDC8CE/apply)

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