# Product Trainer & Technical Support - Germany

> Avomind · Germany (Remote) · — · Posted 2025-12-18

**Workplace:** remote

## Description

**About the Role**  
Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a **Product Trainer & Technical Support** professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.

**Core Responsibilities**

-   Perform **on-site product installations** and deliver **in-person product trainings** at customer locations.
-   Conduct **hands-on training sessions and workshops** for groups of **5–10 participants**.
-   Provide **1st-level customer support**, including basic troubleshooting, licensing, and configuration.
-   Deliver **virtual trainings**, webinars, and remote support when required.
-   Act as a trusted technical contact, maintaining **strong long-term customer relationships**.
-   Travel extensively across Germany.
-   Visit the office for **repairs or technical interventions** when needed.
-   Support the company at **trade fairs and industry events**.
-   Document installations, issues, and resolutions accurately.

## Requirements

**Experience & Profile**

-   **2–5 years of experience** in **product training, technical support, or a similar client-facing technical role**.
-   Comfortable leading **on-site trainings, workshops, and presentations**.
-   Strong **communication skills** – the ability to explain technical concepts clearly is more important than deep technical expertise.
-   Affinity for **technical problem-solving** and hands-on work.
-   Motivation to learn – **full product training will be provided**.
-   Well-organized, reliable, and **self-sufficient.**
-   Flexible mindset and **willingness to travel**.
-   **Languages:** Native German, very good English.

**Nice to Have (not mandatory)**

-   Background in **VR / AR technologies**.
-   **Linux experience**.
-   Programming or general **IT / tech background**.
-   Experience working with hardware installations or technical training environments.

## Apply

[Apply at Avomind](https://apply.workable.com/avomind/j/0E372C143A/apply)

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