# Reservation Supervisor | AYANA Komodo

> AYANA Hospitality · Komodo, Indonesia · — · Posted 2026-11-11

**Workplace:** on_site

**Department:** Front Office

## Description

AYANA Komodo is looking for a reliable and detail-oriented Reservation Supervisor to lead the Reservation team. This role is responsible for overseeing daily operations, ensuring reservation accuracy, maintaining high-quality guest communication, and supporting revenue goals through effective selling and system management.

### Responsibilities

-   Supervise and support the Reservation team to meet service and performance standards.
-   Ensure accurate data entry and updates in PMS (Opera), including room allotments, rate codes, and special packages.
-   Monitor guest inquiries, upselling opportunities, and communication quality across phone, email, and internal systems.
-   Manage system tools Opera, track issues, and prepare related reports and audits.
-   Support the department with team training, scheduling, guest complaint handling, and service recovery procedures.

## Requirements

-   Diploma in Hospitality or related field; degree is a plus.
-   Proven experience in a Front Office or Reservations role; supervisory experience is highly desirable.
-   Strong communication skills in English (spoken and written).
-   Proficient in Opera PMS and basic hotel software; Microsoft Office skills required.
-   Organized, team-oriented, service-driven, and confident in handling guest needs and system operations.

## Apply

[Apply at AYANA Hospitality](https://apply.workable.com/ayana/j/2A26ACE885/apply)

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