# Reservations Agent | AYANA BALI

> AYANA Hospitality · Bali, Indonesia · Full-time · Posted 2026-09-15

**Workplace:** on_site

**Department:** Reservation

## Description

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

**Summaries of responsibilities:**

-   Handling reservations and bookings
-   Provide information about room availability, rates, and hotel amenities
-   Manage incoming calls, message, emails and respond to guest inquiries
-   Coordinate with other departments to ensure smooth guest experience
-   Maintain accurate records of reservations and guest information

## Requirements

-   Only for Indonesian Citizen
-   Minimum 1 year experience in the same position or related fields in the hospitality industry
-   Excellent written and verbal communication skills
-   Eloquent in English communication in both written and spoken. Knowledge of additional languages is an advantage
-   Strong phone contact handling skills and active listening
-   Customer service-oriented mindset and ability to adapt or respond to different types of characters
-   Ability to handle multiple tasks simultaneously, effectively prioritize, and manage time efficiently.
-   Familiar with Property Management System (PMS) and Channel Manager is a plus
-   Diploma in Hospitality, or other relevant fields. Bachelor's degree is desirable

## Apply

[Apply at AYANA Hospitality](https://apply.workable.com/ayana/j/3B3FF91A98/apply)

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