# Japanese Guest Relations Officer (Expatriate) | AYANA BALI

> AYANA Hospitality · Bali, Indonesia · Full-time · Posted 2025-10-27

**Workplace:** on_site

**Department:** AYANA Bali

## Description

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

**Summary of Responsibilities:**

-   Review arrival lists to welcome guests
-   Attend to special guests (e.g. VIPs) and answer their inquiries
-   Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
-   Provide information about amenities, area and venues and promote services
-   Anticipate guest needs and build rapport with customers
-   Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
-   Address customer complaints and escalate to Guest Relations Manager when needed
-   Ensure compliance with health and quality standards

## Requirements

-   Only for Japanese Expatriate
-   Minimum 2 years experience in the same position or related fields in the hospitality industry
-   Eloquent in English communication in both written and spoken
-   Experience in operating Hotel system is an advantage
-   Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

## Apply

[Apply at AYANA Hospitality](https://apply.workable.com/ayana/j/3D3E86B988/apply)

---
Powered by [Workable](https://www.workable.com)