# Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA

> AYANA Hospitality · Central Jakarta, Indonesia · Full-time · Posted 2026-04-27

**Workplace:** on_site

**Department:** AYANA Jakarta

## Description

### Key Responsibilities:

-   Perform smooth check-in and check-out processes for guests.
-   Manage room reservations, cancellations, and modifications with attention to detail.
-   Provide guests with accurate information regarding hotel services, amenities, and local attractions.
-   Handle guest inquiries and complaints professionally and efficiently.
-   Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.
-   Process payments and maintain accurate financial records of transactions.

## Requirements

-   Fluency in Mandarin and English; additional language proficiency is a plus.
-   Prior experience in a customer-facing role, preferably in a hotel or front desk setting.
-   Strong communication, interpersonal, and organizational skills.
-   Proficient in hotel management software (PMS Opera is a plus).
-   Ability to work flexible hours, including weekends and holidays.
-   Strong customer service orientation and a friendly demeanor.

## Apply

[Apply at AYANA Hospitality](https://apply.workable.com/ayana/j/437DDBA327/apply)

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