# Guest Recognition Manager (Convention) - AYANA Bali

> AYANA Hospitality · Bali, Indonesia · Full-time · Posted 2026-04-15

**Workplace:** on_site

**Department:** AYANA Bali

## Description

AYANA Hospitality is looking to hire a Guest Recognition Manager for their AYANA property located in Bali. The candidate will be responsible for ensuring that guests have an unforgettable experience during their stay. The ideal candidate has a passion for hospitality and is committed to providing exceptional service to guests.

The AYANA property in Bali is one of the most sought-after destinations in the hospitality industry. The property offers guests a unique experience that combines luxury, elegance, and nature. As a Guest Recognition Manager, you will play a critical role in ensuring that guests have a memorable experience during their stay.

### Responsibilities

-   Greet guests upon arrival and assist with check-in process
-   Liaise with other departments to ensure guests’ needs are met
-   Maintain records of guest preferences and requirements
-   Coordinate with Housekeeping and Engineering to ensure rooms are clean and well-maintained
-   Resolve guest complaints and concerns in a timely and professional manner
-   Communicate with guests throughout their stay to ensure satisfaction
-   Assist with special requests and arrangements for guests

## Requirements

-   Minimum of 3 years experience in the same position in a large luxury resort.
-   Bachelor Degree in Hospitality or other relevant fields
-   Prior experience in the hospitality industry
-   Strong communication and interpersonal skills
-   Ability to work in a fast-paced environment
-   Customer-focused mindset
-   Ability to work independently or as part of a team
-   Attention to detail
-   Fluent in English and an additional language is desirable

## Apply

[Apply at AYANA Hospitality](https://apply.workable.com/ayana/j/9C7F799126/apply)

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