# Event Concierge Executive | AYANA BALI

> AYANA Hospitality · Bali, Indonesia · Full-time · Posted 2026-03-27

**Workplace:** on_site

**Department:** Rooms

## Description

At AYANA Bali, we deliver world-class events ranging from international conferences to luxury weddings and gala dinners. We are looking for a professional and service-oriented Event Concierge Executive to act as the main on-site contact for clients during their events.

This role is responsible for supporting the client’s Person-in-Charge (PIC), coordinating with internal teams, and ensuring the event runs smoothly according to the approved BEO, event rundown, and AYANA’s luxury service standards.

### Responsibilities

-   Serve as the elevated, dedicated on-site liaison and proactive partner for the client’s Person-in-Charge (PIC), anticipating needs, providing regular updates, and delivering personalized assistance throughout the event.
-   Conduct thorough pre-event facility and equipment inspections and walk-throughs to verify setup quality, room layout accuracy, AV/lighting/sound configuration, staging, furniture placement, décor, and overall venue readiness against the BEO and rundown.
-   Strictly enforce adherence to the approved BEO and event rundown by monitoring timelines, transitions, program sequence, and all facility and equipment elements in real time.
-   Lead on-floor event production by overseeing the smooth flow of the event, managing precise transitions between sessions or activities, maintaining program momentum, and executing minor adjustments seamlessly.
-   Proactively identify and resolve operational issues (technical, timing, guest flow, facility or equipment related) during the event, escalating only critical matters to the Conference & Event Services Manager.
-   Coordinate integrated execution across departments (AV/Technical, Facility/Logistics, Beverage, Banquets Service, Security) using strong facility and equipment expertise.
-   Lead pre-event floor briefings with the crew and post-event debriefs to capture feedback, document successes and challenges, and drive continuous improvement.
-   Perform ongoing client touch-base check-ins during the event and at event close to gather real-time feedback, address concerns, capture compliments, and identify upsell or return-business opportunities.
-   Support revenue objectives by identifying and communicating potential add-ons (e.g., extra AV/equipment, décor enhancements, space upgrades) to the PIC and Manager during the event.
-   Uphold and exemplify AYANA’s luxury standards, Balinese hospitality, cultural sensitivity, safety protocols, and sustainability practices in all on-floor interactions, facility handling, and equipment management.

## Requirements

-   Only for Indonesian Citizen
-   Minimum diploma or degree in Hospitality Management, Events Management, Tourism, or a related field.
-   4–6 years of progressive experience in conference services, banquet/event operations, or similar roles in luxury hotels or resorts.
-   At least 2–3 years in a supervisory or leadership capacity handling on-floor execution for MICE and weddings (high-volume events preferred).
-   Comprehensive, hands-on knowledge of MICE and wedding facilities (indoor/outdoor venues, capacities, layouts, contingency plans) and equipment (furniture, staging, AV/lighting/sound systems, décor items, etc.).
-   Exceptional client-facing and communication skills; able to remain calm, proactive, professional, and polished under pressure.
-   Strong organizational and multitasking abilities with meticulous attention to detail for real-time enforcement and verification.
-   Proven leadership ability to direct and motivate junior staff, captains, or floor teams during events.
-   Proficient in hotel/event software (Opera, Delphi, Cvent, or similar) and Microsoft Office.
-   Fluency in English (written and spoken); additional Asian languages are advantageous.
-   Flexible availability for extended hours, weekends, public holidays, and peak-season demands.
-   High energy, positive attitude, cultural sensitivity, and an unwavering commitment to guest satisfaction and AYANA’s luxury reputation.

## Apply

[Apply at AYANA Hospitality](https://apply.workable.com/ayana/j/B26BAB0868/apply)

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