# Guest Relations Officer - Japanese Speaking | AYANA BALI

> AYANA Hospitality · Bali, Indonesia · Full-time · Posted 2025-11-12

**Workplace:** on_site

**Department:** Rooms

## Description

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

### Responsibilities

-   Review arrival lists to welcome guests
-   Attend to special guests (e.g. VIPs) and answer their inquiries
-   Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
-   Provide information about amenities, area and venues and promote services
-   Anticipate guest needs and build rapport with customers
-   Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
-   Address customer complaints and escalate to Guest Relations Manager when needed
-   Ensure compliance with health and quality standards

## Requirements

-   Only for Indonesian Citizen
-   Fluent in English and Japanese, with a certified Japanese Language Test (minimum N2)
-   Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable
-   Fresh Graduates are welcome

## Apply

[Apply at AYANA Hospitality](https://apply.workable.com/ayana/j/B80AB1CE76/apply)

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