# Guest Relations Officer | AYANA BALI

> AYANA Hospitality · Bali, Indonesia · Full-time · Posted 2026-08-14

**Workplace:** on_site

**Department:** Rooms

## Description

We are in search of talent with an energetic personality and elegant demeanor to work with our Rooms team at the finest 5-star luxury resort in Bali.

### Responsibilities

-   Review arrival lists to welcome guests
-   Attend to special guests (e.g. VIPs) and answer their inquiries
-   Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
-   Provide information about amenities, area and venues and promote services
-   Anticipate guest needs and build rapport with customers
-   Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
-   Address customer complaints and escalate to Guest Relations Manager when needed
-   Ensure compliance with health and quality standards

## Requirements

-   Minimum of 1 year of experience in the same or a similar position in a large luxury resort or 5-star hotel
-   Experience handling guest inquiries, feedback, and complaints professionally
-   Fluent in Korean, Mandarin, Japanese, or another relevant language
-   Diploma in Rooms Division, Hospitality Management, Hotel Management, or other relevant fields. Bachelor's degree is desirable
-   Experience using OPERA PMS is an advantage
-   Experience attending to VIPs and special guests is an advantage
-   Experience assisting guests with arrangements such as transportation, reservations, travel arrangements, and messages is an advantage

## Apply

[Apply at AYANA Hospitality](https://apply.workable.com/ayana/j/BE8CDE90CA/apply)

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