# Guest Relations Officer (Mandarin Speaker) | AYANA Midplaza, JAKARTA

> AYANA Hospitality · Central Jakarta, Indonesia · — · Posted 2026-05-18

**Workplace:** on_site

**Department:** AYANA Jakarta

## Description

Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.

  

### Responsibilities

-   Review arrival lists to welcome guests
-   Attend to special guests (e.g. VIPs) and answer their inquiries
-   Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
-   Provide information about amenities, area and venues and promote services
-   Anticipate guest needs and build rapport with customers
-   Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
-   Address customer complaints and escalate to Guest Relations Manager when needed
-   Ensure compliance with health and quality standards

## Requirements

-   Fluent in Mandarin, with a certified language test preferred

-   Minimum of 1 year experience in the same position in luxury hospitality
-   Experience in operating OPERA system
-   Strong communication skills in English
-   A customer-oriented and professional attitude
-   Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

## Benefits

-   Positive Working
-   Great Environment
-   Supportive Team Work

## Apply

[Apply at AYANA Hospitality](https://apply.workable.com/ayana/j/DE3C4B1A6A/apply)

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