# Guest Relation Officer (BOAT) - AYANA Komodo

> AYANA Hospitality · Komodo, Indonesia · — · Posted 2026-08-12

**Workplace:** on_site

**Department:** Boat

## Description

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer (BOAT) for our AYANA Komodo resort. The successful candidate will be a highly motivated and energetic team player who is passionate about delivering exceptional customer service. The Guest Relation Officer is responsible for providing guests with a warm welcome and ensuring their stay is comfortable and enjoyable.

### Responsibilities

-   Greet passengers/guests during boarding and disembarking, provide orientation and answer queries regarding boat facilities, safety, and itinerary.
-   Coordinate with crew, kitchen, and service staff to meet guest needs (e.g. food, drinks, activities), assist in organizing special requests, events, or celebrations on board.
-   Make clear and professional announcements regarding schedules, stops, or activities, handle multilingual communication if required.
-   Gather guest feedback and report issues to management, assist in improving service quality and guest satisfaction for future trips
-   Boat upselling through a pre-arrival email, at check-in, and during breakfast, lunch, or dinner service.

## Requirements

-   A Bachelor’s degree in Hospitality Management or a related field, demonstrating a solid educational foundation in service and operations.
-   1 year of proven experience in the hospitality industry, preferably in guest-facing or service-focused roles.
-   Exceptional interpersonal and communication skills, with the ability to engage effectively with guests, colleagues, and cross-functional teams.
-   Highly organized with strong attention to detail; capable of multitasking and managing priorities in a dynamic environment.
-   Proficient in Microsoft Office and hotel management systems, with a strong commitment to delivering outstanding customer service and guest satisfaction.

## Apply

[Apply at AYANA Hospitality](https://apply.workable.com/ayana/j/E7CFD44EDB/apply)

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