# Guest Relations Officer - Mandarin Speaking | AYANA BALI

> AYANA Hospitality · Bali, Indonesia · Full-time · Posted 2026-02-25

**Workplace:** on_site

**Department:** Rooms

## Description

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Officer - Mandarin Speaking to work with our Rooms team at the finest 5-star luxury resort in Bali.

  

### Responsibilities

-   Review arrival lists to welcome guests
-   Attend to special guests (e.g. VIPs) and answer their inquiries
-   Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
-   Provide information about amenities, area and venues and promote services
-   Anticipate guest needs and build rapport with customers
-   Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
-   Address customer complaints and escalate to Guest Relations Manager when needed
-   Ensure compliance with health and quality standards

## Requirements

-   Indonesian Citizen only
-   Minimum of 1 year experience in the same position in a large luxury resort.
-   Fluent in Mandarin, with certified language test (minimum HSK 3)
-   Experience in operating OPERA system.
-   Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

## Apply

[Apply at AYANA Hospitality](https://apply.workable.com/ayana/j/FF87C78CCD/apply)

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