# IT Support Analyst

> Banana Moon Day Nurseries · Warwick, United Kingdom · Full-time · Posted 2026-06-04

**Salary:** GBP 33,000–38,000

**Workplace:** on_site

**Department:** IT

## Description

**Department:** Information Technology

**Location:** Warwick, UK (Onsite + UK Travel)

**Employment Type:** Full-Time, Permanent

**Salary:** £32,000 – £38,000 per year

Banana Moon is a growing UK childcare franchise network with nurseries across England and Wales. We're passionate about early years education — and the people and technology that make it possible.

**The Role**

We're hiring an IT Support Analyst to be our dedicated UK technology resource. Based at our head office in Warwick, you'll own IT support across our nursery network and HQ — diagnosing and resolving a wide range of technical issues independently and confidently.

You'll work closely with our wider IT team, which requires occasional flexibility around working hours to support cross-timezone collaboration. You'll also travel regularly to nursery locations to support new site openings, hardware installations, and on-site technical work.

**What You'll Do**

-   Own IT support for nursery locations and HQ, end-to-end from first contact to resolution
-   Manage and resolve tickets in line with agreed SLAs
-   Diagnose and fix issues across hardware, networking, end-user devices, and software
-   Provision and configure computers, mobile devices, displays, and networking equipment
-   Support Microsoft 365, Active Directory/Entra ID, MDM platforms, and SaaS applications
-   Maintain CCTV, IP camera systems, and door access control
-   Build knowledgebase documentation and support end-user self-service
-   Travel to nursery locations across the UK for new openings and hardware rollouts

## Requirements

**What You'll Bring**

-   3+ years in a hands-on helpdesk or field IT support role, ideally multi-site
-   Strong troubleshooting skills across networking, hardware, and cloud platforms
-   Microsoft 365 administration experience (Exchange Online, Teams, SharePoint, Intune)
-   Full UK driving licence
-   Clear communicator with non-technical users
-   Degree in IT/Computer Science or equivalent professional experience

## Benefits

-   £32,000 – £38,000 depending on experience
-   Private Healthcare Plan
-   Pension Plans
-   Life Assurance
-   Leave Package
-   Training & Development
-   Employee Assistance Programme - Counseling
-   Travel Reimbursement

## Apply

[Apply at Banana Moon Day Nurseries](https://apply.workable.com/banana-moon-day-nurseries/j/BCEB0847A3/apply)

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