# Customer Service Representative- Iraq / Basra Branch

> Bank al Etihad · Basrah, Iraq · Full-time · Posted 2026-10-06

**Workplace:** on_site

## Description

### Job Summary

Provide high-quality banking services to individual customers by handling inquiries, accurately processing transactions, and providing the necessary support to enhance the customer experience and improve service quality.

### Key Duties & Responsibilities

-   Welcome customers and provide the required support within the branch.
-   Respond to customer inquiries and provide accurate information about banking products and services.
-   Execute customers’ daily banking transactions, such as account opening, data updates, and card issuance.
-   Follow up on customer requests and ensure their completion within the appropriate timeframe.
-   Assist in promoting and selling banking products to individual customers.
-   Handle customer complaints, provide appropriate solutions, or refer them to the concerned departments.
-   Comply with applicable policies, procedures, and regulatory requirements.
-   Prepare periodic reports on customer service levels and customer satisfaction.

## Requirements

-   Bachelor's degree in Accounting, Finance, Business Administration, or any related field.
-   1-3 years of relevant experience in the banking sector or a in a similar role.

## Apply

[Apply at Bank al Etihad](https://apply.workable.com/bank-al-etihad/j/46BEA4A74F/apply)

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