# Contact Center Advisor

> Bank al Etihad · Amman, Jordan · — · Posted 2026-08-03

**Workplace:** on_site

**Department:** Personal banking

## Description

This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product

## Requirements

1 Attends inbound customer calls and resolves their issues within defined TAT to ensure client satisfaction and retention

2 Generates leads for cross-selling all products to ensure better profitability for the company

3 Follows-up with various departments to ensure queries are resolved within specified TAT

4 Undertakes special projects focusing on customer satisfaction

5 Demonstrates union banks core values and standards in all transactions, interactions

6 Adherence to internal work rules & regulations

7 Ability execute certain banking transactions , for example(transfer,balance inquiry …)

## Apply

[Apply at Bank al Etihad](https://apply.workable.com/bank-al-etihad/j/891B200C5D/apply)

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