# Contact center Agent

> Bank of Jordan · Amman, Jordan · — · Posted 2026-11-12

**Workplace:** on_site

**Department:** Retail Banking

## Description

Bank of Jordan is looking for a motivated and customer-oriented **Call Center Agent** to join our team.

If you have strong communication skills, enjoy interacting with customers, and are interested in the banking sector, this could be the right opportunity for you!

### Key Responsibilities

-   Handle incoming customer calls and respond to inquiries professionally.
-   Provide accurate information about the Bank’s products, services, and banking channels.
-   Handle customer complaints and ensure timely and effective resolution.
-   Assist customers with debit and credit card services, including activation, blocking, replacement, transaction inquiries, and disputes.
-   Support customers with electronic banking services, including BOJ Mobile, internet banking, and other digital channels.
-   Follow up on customer requests and coordinate with relevant internal departments to ensure proper service delivery.
-   Promote the Bank’s products and services through cross-selling and referring potential sales opportunities to the relevant teams.
-   Guide customers toward digital and self-service banking channels.
-   Support the Bank’s marketing campaigns and new product launches.
-   Ensure compliance with the Bank’s policies, procedures, and service quality standards.

## Requirements

-   Bachelor's degree in Business Administration, Banking, Finance, or any related field.
-   Fresh graduates are welcome to apply.
-   Good command of English.
-   Good computer skills and ability to work with different systems.
-   Strong communication and interpersonal skills.
-   Customer service orientation and problem-solving abilities.
-   Good persuasion and negotiation skills.
-   Ability to work effectively within a team.
-   Ability to work under pressure and handle different customer needs professionally.

## Apply

[Apply at Bank of Jordan](https://apply.workable.com/bank-of-jordan/j/94756AFB55/apply)

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