# Content Designer, Patient Experience > Bask Health · United States (Remote) · Full-time · Posted 2026-11-12 **Workplace:** remote **Department:** UX Writing & Content Design ## Description ## About Bask Health Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform. Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality. ## About the Role We're looking for a Content Designer, Patient Experience to help create clear, intuitive, and supportive content across Bask Health's patient-facing digital experiences. Bask Health enables entrepreneurs, doctors, and healthcare businesses to launch and manage direct-to-consumer telehealth businesses. Our platform brings together patient onboarding, digital questionnaires, clinical workflows, pharmacy operations, and commerce capabilities. As a Content Designer, Patient Experience, you'll help shape how patients understand and navigate these experiences through thoughtful interface language, clear instructions, and well-organized information. Patients interacting with digital healthcare services may need to provide personal information, answer detailed questions, understand available options, complete checkout, and follow instructions about what happens next. Each interaction should be understandable, accessible, and designed to reduce unnecessary confusion. This is a hands-on product content role combining UX writing, content design, information architecture, and cross-functional collaboration. You'll contribute throughout the product development process, from identifying content needs and reviewing user journeys to writing, testing, and refining content. Your work will focus on the broader patient experience, including onboarding, questionnaires, account creation, checkout, confirmation screens, status messaging, and ongoing patient interactions supported by the platform. You'll write and improve interface content such as navigation labels, form instructions, helper text, error messages, progress indicators, confirmation messages, and next-step guidance. You'll also help ensure that patients understand what information is being requested, why certain steps are necessary when that explanation is appropriate, and what to expect after completing an action. You'll collaborate closely with product designers, product managers, engineers, UX researchers, and operational stakeholders to ensure content supports user needs and accurately reflects product functionality. Because Bask supports healthcare-related businesses, patient-facing content requires careful attention to clarity, privacy, and appropriate clinical boundaries. You'll work with authorized subject matter experts when content involves medical terminology, treatment-related information, consent, or clinical processes. You'll also help maintain consistent terminology and content patterns across different patient journeys, including configurable experiences used by Bask's merchant customers. You'll use usability research, patient feedback, and available product data to identify where language or information structure may be contributing to confusion, errors, or incomplete workflows. We're looking for someone who understands that patient-facing content should be both practical and considerate, can simplify complicated information, and enjoys improving digital experiences through thoughtful communication. ## What You'll Do - Design clear, accessible content across Bask Health's patient-facing digital experiences. - Write interface copy for patient onboarding and account creation. - Develop instructions and helper text for digital patient questionnaires. - Improve the clarity of multi-step patient workflows. - Write navigation labels, button text, form guidance, and confirmation messages. - Create understandable error messages and recovery instructions. - Develop progress messaging that helps patients understand where they are in a workflow. - Write content for patient checkout and payment-related experiences. - Create clear order confirmation and next-step messaging where supported by the product. - Improve how patients understand required information and form fields. - Collaborate with product designers to simplify complex patient interactions. - Review patient journeys to identify confusing language or unnecessary cognitive effort. - Develop content for patient account settings and profile management experiences. - Create clear empty states, notifications, and status messages. - Help patients understand the distinction between submitting information and receiving subsequent review or approval. - Support appropriate content for consent-related interfaces and required acknowledgments. - Work with product managers to define patient content requirements. - Collaborate with engineers to ensure interface copy is implemented accurately. - Partner with UX researchers to evaluate patient comprehension and usability. - Use research findings and patient feedback to improve content effectiveness. - Apply plain-language and accessibility principles to patient-facing content. - Help establish consistent terminology across patient experiences. - Contribute reusable patient content patterns to Bask Health's design system. - Support content consistency across configurable and white-label patient journeys. - Collaborate with clinical and pharmacy stakeholders when specialized terminology requires review. - Review patient-facing content for accuracy, clarity, and appropriate expectations. - Document content decisions and reusable writing guidelines. - Own assigned patient content design projects from discovery through implementation and iteration. ## Requirements - 3+ years of professional experience in content design, UX writing, product writing, or a closely related field. - Portfolio or work samples demonstrating content design for digital products. - Strong writing, editing, and information organization skills. - Experience writing content for user-facing web or mobile applications. - Understanding of user-centered content design principles. - Ability to simplify complex information into clear, actionable language. - Experience writing onboarding instructions, form guidance, error messages, and confirmations. - Strong understanding of plain-language writing principles. - Familiarity with information architecture and content hierarchy. - Experience designing content for multi-step digital workflows. - Understanding of accessibility and inclusive content practices. - Ability to write for users with different levels of technical familiarity. - Experience collaborating closely with product designers and product managers. - Ability to work effectively with engineers during implementation. - Familiarity with Figma or comparable collaborative product design tools. - Experience reviewing interfaces and identifying content usability problems. - Familiarity with usability testing and user research methods. - Ability to incorporate user feedback into content improvements. - Experience maintaining consistent terminology across product experiences. - Familiarity with content guidelines or design systems. - Strong attention to detail and accuracy. - Ability to communicate content recommendations clearly. - Experience working with cross-functional product teams. - Ability to balance user needs, product requirements, and technical constraints. - Ability to independently manage assigned content design projects. ## Nice to Have - Experience designing content for healthcare or telehealth products. - Familiarity with patient-facing digital healthcare experiences. - Experience writing for patient onboarding or intake questionnaires. - Understanding of health literacy and patient comprehension challenges. - Familiarity with healthcare terminology and patient communication practices. - Experience working with clinicians, pharmacists, or healthcare operations teams. - Understanding of HIPAA and healthcare-related privacy considerations. - Experience designing content for sensitive user interactions. - Familiarity with consent-related interfaces and required acknowledgments. - Experience writing content for checkout or transactional workflows. - Understanding of subscription-based patient experiences. - Experience developing content for status updates and ongoing patient communications. - Familiarity with accessibility standards such as WCAG. - Experience collaborating with researchers on comprehension testing. - Understanding of white-label or configurable SaaS platforms. - Experience maintaining reusable content patterns across multiple brands. - Familiarity with localization and internationalization considerations. - Experience using product analytics to identify content improvement opportunities. - Experience designing content for AI-assisted patient experiences with appropriate safeguards. - Experience working in fast-moving, cross-functional product teams. ## Apply [Apply at Bask Health](https://apply.workable.com/bask-health-1/j/6683C3036C/apply) --- Powered by [Workable](https://www.workable.com)