# B2B Operations Intern - 6 months

> Batgroup · Lausanne, Switzerland · Full-time · Posted 2026-06-18

**Salary:** CHF 21,000–21,000

**Workplace:** on_site

**Department:** Customer Experience

## Description

At Batgroup, we’re on a mission to bring peace of mind into people’s lives and fairness into the home cleaning industry. As Europe’s leading digital platform for home cleaning services, we connect thousands of households with trusted, insured cleaning professionals. We operate with a bias for action, value radical transparency, and believe that treating our cleaning agents with profound fairness is the ultimate driver of customer satisfaction.

**What You’ll Be Doing:**

This isn’t just another internship — it’s your launchpad into the world of operations in a fast-growing, tech-enabled company. From day one, you’ll dive into meaningful work and help us shape the future of home services. Your contributions will matter.

**Operational Excellence & Customer Delight:**

-   **Customer Experience:** Support the smooth running of our B2B operations, ensuring top-tier experiences for our corporate clients (create/modify bookings, ticket creation and closure, change schedules and frequencies, standard email & phone support, pricing & contract information)
-   **Customer Success:** Tackle challenges like agent absences and customer complaints with empathy and clever problem-solving — always aiming for a 5-star experience
-   **Agent Support:** Act as a point of contact for our cleaning professionals, helping them with day-to-day inquiries and ensuring they feel empowered and supported (absences & sick leave handling, planning confirmations, access / material support)
-   **Quality Management:** Analyze client feedback and suggest improvements to elevate our service quality.
-   **Operational Strategy:** Collaborate with leadership to enhance our internal processes and drive operational efficiency.

**Growth & Strategy:**

-   **Process Improvement:** Bring your ideas to the table and help us optimize how we work — your voice counts.
-   **Brand Strategy:** Assist in maintaining and shaping a consistent brand image across all markets.
-   **Growth Hacking:** Work alongside our growth team to explore innovative ways to scale our business.

## Requirements

**This Is What Makes You Successful:**

-   You’re currently pursuing or have recently completed a Bachelor’s or Master’s degree — any field is welcome!
-   You’re curious, fast-learning, and energized by working in a dynamic, fast-paced environment.
-   You bring an entrepreneurial mindset and take ownership of your work.
-   You’re eager to grow — both professionally and personally.
-   You enjoy working in an international and multicultural team setting.
-   You speak English and French fluently (minimum C1 level in both), German is more than welcome!

## Benefits

**What Can You Expect?  
**

**Duration:** 6 months, full-time  
**Start Date:** July/August 2026 or negotiable  
**Salary:** CHF 1,750 gross per month  

-   A full-time internship where you're trusted with real responsibilities from day one.
-   Hands-on experience with guidance and mentorship from a dedicated manager.
-   A supportive, growth-oriented environment that encourages learning and continuous development.
-   The chance to build practical skills and gain insights that will give you a competitive edge in your career.
-   A dynamic, international team of young professionals who bring energy, creativity, and diversity to the workplace.

## Apply

[Apply at Batgroup](https://apply.workable.com/batgroup/j/54985A034E/apply)

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