# Microsoft 365 Specialist

> Belmont Lavan Ltd · Lisbon, Portugal (Hybrid) · Contract · Posted 2026-06-16

**Workplace:** hybrid

## Description

We are seeking a dedicated **Microsoft 365 Specialist (Level 2)** to join the IT support and digital workplace team. This role focuses on providing advanced technical support, optimizing Microsoft 365 services, and driving user adoption across a modern enterprise environment.

You will act as a key escalation point for complex Microsoft 365 issues while also playing a proactive role in improving end-user experience through training, configuration, and continuous service enhancement. The role bridges technical support, user enablement, and digital workplace optimization.

## Requirements

### Advanced Microsoft 365 Support

-   Resolve escalated Level 2 incidents across Microsoft 365 services, including **Microsoft Teams, OneDrive, SharePoint Online, and Exchange Online**.
-   Troubleshoot complex technical and functional issues, ensuring timely resolution and minimal business disruption.
-   Collaborate closely with Level 1 support teams to investigate and resolve user-reported problems.
-   Work with infrastructure teams (Network, Windows/Server, Security) to diagnose and resolve cross-domain issues.

### User Enablement & Training

-   Deliver tailored training sessions, workshops, and guidance materials to improve Microsoft 365 adoption and productivity.
-   Promote best practices and demonstrate practical use cases of Microsoft 365 tools in daily workflows.
-   Support business users and process owners with training on tools, features, and collaboration methods.
-   Develop user-friendly documentation, guides, and knowledge base content.

### Microsoft 365 Configuration & Optimization

-   Configure and optimize Microsoft 365 applications to meet business and team requirements.
-   Support implementation and management of **Microsoft Intune** for device and application management.
-   Enhance integration and collaboration across Microsoft 365 services to improve user experience.
-   Implement accessibility features and ensure inclusive usage of digital workplace tools.

### Continuous Improvement & Analytics

-   Collect and analyze user feedback to identify trends, recurring issues, and improvement opportunities.
-   Contribute to service optimization initiatives and digital workplace improvements.
-   Maintain and update documentation for configurations, known issues, and best practices.
-   Identify opportunities for automation and efficiency improvements using tools such as PowerShell.

### Collaboration & Stakeholder Engagement

-   Work closely with IT teams, infrastructure specialists, and business stakeholders to align Microsoft 365 capabilities with organizational needs.
-   Act as a bridge between technical teams and end users, translating requirements into practical solutions.
-   Support governance and compliance initiatives related to Microsoft 365 usage and data management.
-   Promote consistent adoption of digital workplace standards across the organization.

### Required Qualifications

-   Minimum of **5 years’ experience** in a Microsoft 365-focused support or specialist role.
-   Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
-   Strong hands-on experience with Microsoft 365 services, including:

-   Microsoft Teams
-   SharePoint Online
-   OneDrive
-   Exchange Online

-   Experience with **Microsoft Intune** for endpoint and application management.
-   Proficiency in **PowerShell scripting** for automation and administration tasks.
-   Experience with enterprise environments and IT service management processes.

### Preferred Knowledge & Skills

-   Understanding of enterprise data management and data governance principles.
-   Knowledge of UX principles and accessibility standards.
-   Experience supporting digital workplace or collaboration platforms at scale.
-   Familiarity with automation and process optimization within Microsoft 365 environments.

### Key Skills & Competencies

-   Strong troubleshooting and problem-solving abilities
-   Excellent communication and user training skills
-   Ability to translate technical concepts into user-friendly guidance
-   Customer-focused and service-oriented mindset
-   Strong analytical thinking and attention to detail
-   Ability to work collaboratively across technical and business teams
-   Proactive approach to continuous improvement and innovation

### Languages

-   Fluent English (minimum B2–C1 level)

## Apply

[Apply at Belmont Lavan Ltd](https://apply.workable.com/belmont-lavan-ltd/j/693BDEAE50/apply)

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