# Deskside/Workplace L2 Technician - 6 to 12 Months Contract

> Belmont Lavan Ltd · Amsterdam, Netherlands (Hybrid) · Contract · Posted 2026-11-13

**Workplace:** hybrid

## Description

We are seeking a customer-focused IT Support Analyst to provide hands-on technical support across a range of end-user devices and workplace technologies. The role is responsible for delivering an excellent user experience through the resolution of incidents and service requests, supporting walk-up and scheduled appointments at the Tech Bar, and providing a high standard of VIP and executive support.

## Requirements

-   Provide hands-on technical support and troubleshooting for PCs, laptops, mobile phones, cabling, televisions, projectors, peripherals, and site security equipment.
-   Act as an escalation point for the Tech Bar, providing advanced troubleshooting and support for network connectivity and audio-visual (AV) equipment.
-   Deliver VIP and white-glove support, managing escalations and ensuring meeting rooms and AV facilities are fully operational and ready for executive meetings.
-   Troubleshoot basic network connectivity issues and demonstrate an understanding of network infrastructure, including switches, routers, Wi-Fi access points, and firewalls.
-   Configure and support network equipment, including routers and switches, in accordance with established procedures.
-   Provide technical support for backup and tape infrastructure, demonstrating an understanding of associated technologies and processes.
-   Perform physical hard reboots and power cycles of on-site infrastructure, including servers, storage devices, and other IT appliances, following approved procedures.
-   Support and contribute to projects of moderate complexity, collaborating effectively with internal departments and intercompany teams.
-   Produce clear technical reports and documentation, demonstrating strong written and verbal communication skills.
-   Facilitate workshops and information-gathering sessions to capture technical requirements, identify issues, and support service improvements.
-   Exercise independent judgement within established policies and procedures, assessing individual circumstances and recommending appropriate technical solutions.
-   Evaluate complex or unique situations, applying sound problem-solving skills and escalating where appropriate.

-   Skills and Experience

-   Typically 2–4 years of experience in an IT support, desktop support, infrastructure support, or technical operations environment.
-   Working technical knowledge of end-user computing, workplace technology, AV equipment, cabling, and site infrastructure.
-   Experience providing escalation-level technical support and independently troubleshooting incidents.
-   Basic networking knowledge, including switches, routers, Wi-Fi access points, firewalls, and network connectivity.
-   Practical experience or knowledge of configuring network equipment, particularly routers and switches.
-   Understanding of backup technologies and tape infrastructure.
-   Experience supporting on-site IT infrastructure, including servers, storage devices, and appliances.
-   Ability to work on moderately complex projects and collaborate with multiple internal and intercompany teams.
-   Strong analytical and problem-solving skills, with the ability to exercise independent judgement and recommend appropriate solutions.
-   Excellent customer service and stakeholder management skills, particularly when supporting VIPs and senior executives.
-   Strong verbal and written communication skills, including technical reporting, documentation, and workshop facilitation.
-   Ability to work independently while adhering to established processes, procedures, and operational standards.

-   Language Requirements

-   Fluent in English and Dutch, with the ability to communicate confidently and professionally in both languages.

## Apply

[Apply at Belmont Lavan Ltd](https://apply.workable.com/belmont-lavan-ltd/j/81A25F5747/apply)

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