# Head of Operations

> Belong · Nantwich, United Kingdom (Hybrid) · Full-time · Posted 2026-07-01

**Workplace:** hybrid

**Department:** Central Services

## Description

Belong is looking for an experienced and values-led Head of Operations to help shape, support and strengthen operational delivery across our villages and services.

This is a senior leadership role with real influence. You will work closely with the Executive Team, General Managers and operational leaders to make sure our services are safe, commercially strong, well-led and focused on delivering outstanding experiences for customers, families and colleagues.

At Belong, we do things differently. Our village model is built around household living, relationship-centred care and vibrant communities where people can live well, with support that feels personal, warm and human.

As Head of Operations, you will play a key role in making sure that model is delivered consistently, sustainably and with the right balance of quality, compliance, commercial focus and people leadership.

### What you’ll be doing

You will provide operational leadership across a portfolio of services, supporting General Managers and senior teams to deliver strong performance, high-quality care and positive outcomes.

You will:

-   Lead and support operational performance across Belong villages and services.
-   Work closely with General Managers to strengthen quality, compliance, occupancy, workforce planning and financial performance.
-   Provide visible leadership, coaching and challenge to help local teams deliver at their best.
-   Support services to prepare for and respond to CQC requirements, quality audits and improvement plans.
-   Identify operational risks early and work collaboratively to put effective actions in place.
-   Help drive consistency across the organisation while recognising the individuality of each village.
-   Use data, insight and operational intelligence to support decision-making.
-   Build strong relationships with internal stakeholders, external partners, commissioners and local communities.
-   Contribute to wider strategic projects and organisational development.

## Requirements

### About you

We are looking for someone who understands the complexity of operational leadership in health, social care, housing, hospitality or a similarly people-focused environment.

You will bring strong senior leadership experience, commercial awareness and the ability to build relationships quickly with operational teams.

You will be:

-   An experienced operational leader with a track record of delivering service improvement.
-   Confident leading through others across multiple locations or services.
-   Commercially aware, with experience of budgets, performance management and operational planning.
-   Comfortable working with CQC, safeguarding, quality audits and compliance improvement work.
-   Skilled at building relationships with senior stakeholders and frontline leaders, including the Executive Team and General Managers.
-   Eligible to work in the UK.
-   Able to travel regularly across Belong villages.
-   Experience operating at Regional or Head of Operations level would be beneficial.
-   Experience within adult social care, older people’s services, retirement living, housing with care or broader regulated services would be highly beneficial.

## Benefits

Benefits include:

-   Pension scheme
-   Paid holiday entitlement
-   Access to colleague wellbeing support
-   Development and leadership opportunities

## Apply

[Apply at Belong](https://apply.workable.com/belong-3/j/F5C12CD9DE/apply)

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