# Outbound Call Center Team Lead

> Best Service Team · Belgrad, Serbia (Hybrid) · Full-time · Posted 2026-07-22

**Workplace:** hybrid

**Department:** Sales

## Description

We are looking for an experienced and performance-driven Team Lead to lead our **IT, DE and TR sales team** — our most strategically important markets. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management.

You will lead a team of up to 12 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities.

**Responsibilities**  

-   Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit
-   Monitor daily performance dashboards, identify trends, and implement corrective actions quickly
-   Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching
-   Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations
-   Set clear sales targets and ensure consistent accountability across the team
-   Analyze team performance and provide clear reporting and insights to management
-   Foster a culture of ownership, transparency, high performance, and continuous improvement
-   Ensure compliance with internal processes, quality standards, and company policies

## Requirements

-   2+ years of experience leading sales or call center teams of 10+ people
-   **Fluent English is required. Proficiency in Turkish, Italian, and/or German will be considered a strong advantage.**
-   Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics
-   Proven ability to coach, motivate, and develop high-performing sales teams
-   Excellent communication, leadership, and organizational skills
-   Ability to thrive in a fast-paced, performance-driven environment
-   Experience in iGaming, sales, or customer retention is a strong advantage

## Benefits

-   Competitive salary with performance-based bonuses
-   **100% fully remote (if Belgrade hire then hybrid)**
-   Full onboarding and ongoing leadership development
-   International, supportive, and high-performance working environment
-   Clear opportunities for career growth within the business

## Apply

[Apply at Best Service Team](https://apply.workable.com/bestserviceteam/j/9C0B340C97/apply)

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