# Customer Service Support Manager

> Biffa Waste Services · Barlborough, United Kingdom · Full-time · Posted 2026-06-09

**Workplace:** on_site

**Department:** Operations

## Description

### **Customer Service Support Manager**

-   **Barlborough (Flexible approach to occasional travel)**
-   **Permanent Role**
-   **37.5 hours per week**
-   **Competitive salary**

**The role:**

You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and assisting the department manager and team managers to lead the day to day management of the department. Assisting in identifying opportunities to improve efficiencies and customer experience and make recommendations for change.

 **Here’s why you’ll love it at Biffa**

-   Career development, training and coaching – because if you don’t grow, we don’t grow
-   24 days holiday a year plus Bank Holiday days _and_ the opportunity to buy and sell holiday.
-   Medical and dental scheme for you and your family
-   Biffa Perkz – high street discounts for you and your family
-   Pioneering family-friendly policies

**We’re here to change the way people think about waste  
**Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions.  Over 11,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

**  
Dedicated to diversity**

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn. 

Closing Date 16/06/2026

## Apply

[Apply at Biffa Waste Services](https://apply.workable.com/biffa/j/0AE779008F/apply)

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