# Business Director

> Biffa Waste Services · United Kingdom (Remote) · — · Posted 2026-08-25

**Workplace:** remote

**Department:** Specialist Services

## Description

### Business Director – IRM/MWS

-   **Location:** National
-   **Division:** Specialist Services – Industrial
-   **Reports to:** Divisional Managing Director – Specialist Services
-   **Internal opportunity:** Open to current Biffa employees only. External applications will not be considered.

### Role Purpose

-   Lead the MWS business strategically, commercially and operationally.
-   Own the MWS P&L and deliver revenue, EBITDA and sustainable growth.
-   Lead Regional General Managers and wider operational teams to deliver safe, compliant and high-performing operations.
-   Drive customer value, service excellence, efficiency and sustainability.
-   Build strong relationships across Biffa, particularly with I&C Collections as the key internal collection partner.
-   Champion MWS across Specialist Services and the wider Biffa Group.

### Key Responsibilities

-   Set and deliver the MWS strategy and operating model.
-   Own financial performance, forecasting and P&L delivery.
-   Drive organic growth, contract expansion and margin improvement.
-   Lead operational performance, safety, compliance and continuous improvement.
-   Ensure consistent KPIs, governance and service standards nationally.
-   Develop strong relationships with I&C Collections and other Biffa functions.
-   Support tenders, mobilisations and commercial propositions.
-   Identify opportunities for cross-divisional growth and improved customer outcomes.
-   Act as senior escalation point for key customers.
-   Lead, coach and develop the MWS leadership team.
-   Build talent, succession and capability within Biffa.
-   Promote a strong safety, customer and performance culture.

### Essential Experience

-   Current Biffa employee with strong knowledge of the Biffa business and operating environment.
-   Significant senior operational leadership experience.
-   Proven P&L and financial management experience.
-   Experience leading multi-layered, geographically dispersed teams.
-   Strong commercial and customer management capability.
-   Experience delivering operational improvement and business growth.
-   Strong understanding of waste, recycling, logistics or manufacturing-related services.
-   Excellent stakeholder management and ability to influence across Biffa.
-   Strong understanding of H&S, environmental and regulatory requirements.
-   Strategic, commercially focused and data-driven leadership style.

### Desirable

-   Experience within Specialist Services, I&C or related Biffa operations.
-   Experience working across multiple Biffa divisions.
-   Manufacturing-sector experience.
-   IOSH/NEBOSH or equivalent.
-   Experience of transformation or major change programmes.

### Internal Application

-   **Biffa employees only.**
-   Applicants should demonstrate relevant Biffa experience, leadership capability, commercial performance, customer focus and cross-divisional collaboration.

## Apply

[Apply at Biffa Waste Services](https://apply.workable.com/biffa/j/44006E3A71/apply)

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