# Support Engineer

> BlackStone eIT · Dubai, United Arab Emirates · Full-time · Posted 2026-02-17

**Workplace:** on_site

**Department:** Outsource

## Description

BlackStone eIT seeks a proactive and detail-oriented Support Engineer to enhance our growing team. As a Support Engineer, your primary responsibility will be to assist our clients by addressing their technical issues efficiently and effectively. You will play a crucial role in maintaining high customer satisfaction through your expertise and dedication to support.

### Key Responsibilities

-   Deliver exceptional technical support to our clients by resolving hardware and software issues.
-   Analyze and troubleshoot technical problems, documenting solutions for future reference.
-   Provide guidance on system configurations, software installations, and updates.
-   Maintain and update support documentation to ensure accuracy and ease of use.
-   Collaborate with product teams to relay customer feedback and suggest enhancements.
-   Participate in team meetings and contribute to continuous improvement initiatives.
-   Train customers on using our products effectively and address any concerns promptly.

## Requirements

-   Degree in Computer Science, Engineering, or a related field.
-   A minimum of 2 years of experience in technical support or help desk roles.
-   Proficiency in troubleshooting Windows, Linux, and Mac OS systems.
-   Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP).
-   Strong communication skills with the ability to convey technical information to non-technical users.
-   Experience with ticketing systems and customer relationship management software.
-   Excellent problem-solving skills and a proactive approach to challenges.
-   Customer-oriented mindset, with a focus on delivering high-quality support.
-   Ability to work collaboratively in a fast-paced environment.
-   General knowledge of cloud services and virtualization is a plus.

## Apply

[Apply at BlackStone eIT](https://apply.workable.com/blackstone-eit-2/j/0AF02AC4CE/apply)

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