# Technical Specialist

> BlackStone eIT · Dubai, United Arab Emirates · Full-time · Posted 2026-02-23

**Workplace:** on_site

**Department:** Outsource

## Description

BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem-solving skills to meet our clients' diverse needs.

  

### Responsibilities

-   Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently.
-   Collaborate with development teams to identify and troubleshoot software bugs and performance issues.
-   Conduct system installations, configurations, and upgrades as necessary.
-   Develop and maintain detailed documentation on system configurations, processes, and user guides.
-   Assist in training end-users on software functionalities and best practices.
-   Stay up-to-date with product updates and emerging technologies to provide informed recommendations to clients.
-   Participate in project planning and execution to ensure alignment between technical solutions and client needs.

## Requirements

-   Bachelor's degree in Computer Science, Information Technology, or a related field.
-   Minimum of 3 years of experience in a technical support or specialist role.
-   Proficiency in troubleshooting software applications, systems, and networks.
-   Solid understanding of database management and SQL.
-   Experience with software installation, configuration, and upgrade processes.
-   Strong analytical and problem-solving skills.
-   Excellent communication and interpersonal skills with a focus on customer service.
-   Ability to work independently as well as part of a collaborative team environment.
-   Familiarity with Agile methodologies is a plus.
-   Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus.

## Benefits

-   Paid Time Off
-   Training & Development
-   Performance Bonus

## Apply

[Apply at BlackStone eIT](https://apply.workable.com/blackstone-eit-2/j/B35A089844/apply)

---
Powered by [Workable](https://www.workable.com)